Gus’s Car Care

Best Car Care Service around!
Had some trouble with my car and the dealership could not fix it, even after repeated checks, a friend told me about Gus’s Car Care at east Plano, and let me just say this, it maybe takes me ½ hour driving but I will take my car to them from now on.
Great service, great prices, and most of all honest family service!!!
Thank you so much guys!!!

I had them fix my ac, and told me it was a part that would cost 400 $, and it didn’t work. Then they told me it was something else, that would cost another 400 $. The next week, I took it in because it overheated to grease plugs fixed. They only did 5, and bent my chrome oil pan. I would never go there again, they overcharge and they’re no good. My trucks still not fixed.

I bought a house very close to Gus’s about 9 months ago:
Dropped by with about 20 – 25 mins left in their work day for an oil change on a Saturday. There wasn’t a car in their garage, and not a soul in site, other than the heavyset guy sitting leisurely behind the counter. The guy turned me down saying he doesn’t have enough time left to complete an oil change. So, I picked up a couple quarts of oil and went home and I did it myself. It took me about 30 minutes, even without the fancy lifts and whatnot that Gus’s uses.
You’re open for business for 20 more minutes, your doors are unlocked, and you’re simply turning people away because you’re going to close soon? Why not just lock up and put a sign out that you’re leaving early? My only guess as to why he didn’t is that ol’ papa Gus would probably find out about that and be non-​too happy that his little employees are closing up shop early.
So, whoever the guy was behind the counter at Gus’s has lost me as a potential longtime customer for turning me away during normal business hours. And I live within walking distance, too (HA!). Good job there, fella.
Oh, I thought of another story to tell — — - Before I ever set foot inside Gus’s on the day mentioned above, my car battery died in the Tom Thumb parking lot next door to Gus’s, they literally share the same parking lot. So, I gave Gus’s a call to see if they could help me out in getting a new battery into my car. The guy on the phone said they don’t have a tow truck and wouldn’t be able to help. «Dude, I’m right outside, and you can’t help me?» Soooo, I walked past Gus’s to AutoZone, bought a new battery and installed it myself, in Gus’s parking lot.
It would seem to me that laziness is pretty prevalent at Ol’ Gus’s Car Care.

I’ve dealt with Gus’s twice since being in Plano. They have always given honest service and have been less than competitors. I will continue to bring my business to them.

Sorry about your experience Brian. I’ve always had good service from them. They always get back to me the same day with a price quote and are fairly reasonable when it comes to the pricing.
I had them fix my alignment because it was shot a few months ago. they also have replaced tires and done oil changes for me. I would recommend them to anyone.
Well needless to say I will be going back to have them operate on my car. Thanks for the great friendly service guys!

A friend of mine recommended this place repeatedly to me throughout the years. A good friend of his works there and has done a lot of work on his car. It was good work, and I heard their prices were great. So when my timing belt snapped, it seemed like a good time to bring it in.
All in all, it started out as a fairly normal experience. I dropped off my car, was told they would have it opened and ready to go within a few days. Come to find out, it took them nearly a week to even give me a price estimate. And that estimate was twice what they initially quoted me.
Ok, fine. When the timing belt broke, a few valves were bent in the process. It could have been a lot worse. The real fun came next.
A number of people I’ve known that have gone here have always said the same thing: «Don’t let Tom work on your car. Request ANYONE but him.» So I did that exactly. Who worked on my car? Tom. And I can tell you exactly why people have said to avoid him at all costs: he is an idiot that has no business working on cars.
I get a phone call nearly two weeks after dropping it off: «your car is ready, come pick it up.» So I did. The battery was dead, they jumped it for me. I drove it around the block to test it out, and it ran fine. But I did notice an overwhelming fragrance of antifreeze. And I don’t mean a hint of it. It smelled like it was splashed all over my floorboards. But they were dry. As I pulled up to the next light, I saw steam coming out from under my hood. So I pulled over, popped the hood, and saw problem number 1.
When Tom drained my coolant, he apparently let it somehow end up all over my engine compartment. The only way he could have gotten more around it was if he literally hosed it down with coolant. And I’m not entirely sure he didn’t. It was on the engine, all over the various contours of the engine and surrounding parts, it was even all over the insulating material attached to the hood. So I figured that instead of using the drain plug conveniently located on the bottom of the radiator, he must have pulled a few hoses while the car was running or hot and let them spew all over. There is literally no other reason I can come up with for this.
But ok, that stuff will eventually burn off. The smell will eventually fade. So I signed the paperwork, paid, and drove off. About 10 miles later, I notice something else. I’ll call this «problem number 2.» The engine sounded different. It was starting to sound a bit like a diesel engine. And that’s a little strange considering that my car is a 4 cylinder, with zero modifications done, and drives on gasoline. Then the low oil warning light came on. I pulled into a nearby Autozone, grabbed a few quarts of oil, and topped it off. Apparently Tom forgot to put oil back in the engine after he worked on it.
Fine, things happen. Maybe he was busy or had a bad day. I now had oil and life was back to normal. But one thing stood out in my head. When I paid and signed off on the ticket, the owner (Gus, I assume) warned me in very specific words «Do not let your car overheat.» That was a little strange I thought. But maybe it was something like when your mom tells you to be careful around strangers when growing up. They say it, it’s a knee jerk reaction to you leaving the house. So maybe this was something like that. Except, three days later, my car did overheat. So I took it back to them.
Apparently one of my radiator fan motors went out. «That will be another $ 250, but we can have it done today. you can even wait for it if you want.» Great… here is my card… again. Sure, this could have been a coincidence. And my mom could have been born in a science lab from a test tube where she learned where to tell me to be careful of strangers. I doubt it, but it is possible.
Now I think my problems are done. They managed to get another couple hundred bucks from me, so now I’m done with them. Except, a couple weeks later, my car started to make that weird diesel sound again and I checked the dipstick. Come to find out, it was low on oil again. So either I’m now burning oil or I have a leak. Neither were true when I took it in to be «serviced.»
Since I refused to go back, I just make it a point to add more oil every few times I fill up. It is annoying, but has become part of my routine.
Thanks Tom. I really appreciate what you did for my car. You managed to find a way for me to never have to spend money on an oil change ever again. And thanks Gus. I do appreciate the heads up that my car would soon overheat so I could bring it back to you for a bit more work. I will never forget either of you.