Harley Davidson Financial Services

This has to be the worst financial services company there is. Their staff is unaware of business conduct and they will do nothing to help a customer with a spotless track record. It is very hard to get ahold of the right person but did find the Director of Financial Services Tonya Montgomery who in my opinion should be replaced and staff retrained. Her direct number for those who need it is: (972) 633‑2142 xt 4033. Good luck but I will never buy another HD or use their financial services.
BIG DISAPPOINTMENT!!!

Do not use them unless you want to deal with incompetent idiots on a regular basis.

Truly the most incompetent financial company I’ve ever dealt with. Poor customer service, impossible on-​line navigation,(when it actually is up and working), and automated collection calls while the account is current! Great bike, but if you need to finance it, USE SOMEONE ELSE! A loanshark makes this outfit look like a bargain

I would have to put this lender right up there with springleaf for predatory lending practices. They love people with bad credit and no sense, like me. I put down $ 13 000 on a new motorcycle two years ago. I have never missed a payment, and I am actually a little ahead on the payments. They stuck me with 19% interest rate, which at the time was okay for me, as I had no family and was only taking care of myself.
Life changes though, and I went to them to ask to refinance the bike since I put a large sum down and have never missed a payment, but no they wont do that. I should ad that this is the second bike I have bought from Harley and financed through them and that the other bike was paid of as well. It’s funny how when you pay in good faith you get none in return from some companies. but hey that is their right.
Don’t expect flexibility from these people.