Huffines Chrysler Jeep Dodge RAM Plano

Had to write about my amazing experience with Alan Reiff and Zach from the finance department, these gentlemen go the extra mile to earn your business but don’t do anything slimy in the process. I visited 4 dealerships before buying my ram 1500 from Huffines and it’s because they had the most genuine and authentic people on the sales floor. Even after the sale, Alan has followed up 3 times to make sure everything is great. When I had them tint my truck, Zach from finance actually let me use his car for the day so I didn’t have to inconvenience my schedule. A++ and 5 stars for sure!

We’ve had nothing but grief with Jeep dealers, but this was the exception! Made an appointment so they could order the parts (A/​C blower motor), and Hassan said «wait a minute». He made sure they had the parts and said «Be here at 8am tomorrow (Saturday) and we’ll take care of you». First come first served at 8:00 am. He took the Jeep, we retired to the waiting room expecting a 4 or 5 hour ordeal. 30 minutes later, it’s ready! No extra hand prints either. Best service experience we’ve ever had at a Jeep dealer! Thank you Hassan and Huffines!

Terrible customer service in service. I took my truck in to get fixed and they messed it up worse than it already was and gave it back

Thank you for responding. I requested a refund, and it was issued so I appreciate that. That being said, one time at your service department was enough for me. I will not be back, but thank Huffines again for agreeing to give me a refund.

This is one of the cleanest and nicest dealerships I have been to. The people are friendly and knowledgeable. Unfortunately, they didn’t have the vehicle I was looking for.

Update: at 3 hours I asked for my vehicle to be brought around and I would make an appointment. Bill made plenty of excuses and I said «you lied about my vehicle when I asked about at the 1 ½ hour mark. Bill replied «yeah I lied because I figured it wouldn’t take too long.» I told Bill «perhaps the truth would have been more appropriate and I could have rescheduled.» Stuff happens and delays are inevitable. So what made this so inexcusable? A business can stand on its reputation and it’s reputation is only as good as its word. This dealership has nothing to stand on… the truth is always the best option. «Be impeccable with your word.»

I just left the service department and the lack of organization or care is ridiculous. I called on Monday morning to schedule an appointment for my 2014 Jeep. The drivers side window is not rolling up or down and it appears to have an electrical problem. On Monday when I called they said that they had someone out sick so Tuesday would not be a good day to drop off. They asked me to drop the car off this morning. I game them my information on Monday and we scheduled an appointment to drop the vehicle off this morning.
I arrived at the service department this morning and they had no appointment for me and they are too busy so the soonest they can look at my car is Monday and I am to be without a car until then. I asked the young service adviser what he suggested and he suggested that I try back on Monday. I told him I would probably find another dealership to take it to and he said that another dealership might be able to get the car back to me quicker. I love the Jeep brand, but if I can’t find a good dealership close by to service the vehicle maybe I should not buy another Jeep. I bought this (my second jeep) from Hoyt in Fort Worth because of past bad experiences with the Huffines service department.
Buyers beware the service department is horrible and really just does not care. If you can’t get good service after the purchase then the car loses tremendous value to me. I am so frustrated right now. What a difference between servicing my wife’s Mercedes and my Jeep. The crazy thing is I paid more for the Jeep than we paid for the Mercedes!!! :-(

Their sales department is full of snakes! We did not authorize them (knowing we had pre-​approved credit with our bank) to pull a credit report. They pulled one anyway knowing we told them not to. They also told us they could not custom order the car we wanted. And offered $ 3000 less for my trade in on an existing car than any of the websites showed. I will never go back to this location.
By contrast I love the Lewisville location! They are awesome over there! Completely respectful and efficient! They ordered the car we wanted with no questions asked. Our trade in was not an issue. Take the extra time to dive over to Lewisville!

I had no problems with the sales side of the business. For the most part they were courteous and efficient.
My issue comes from the service department… it’s a shame when such a nice looking service department is going to waste because of the lack of service. This department is like the Bermuda Triangle! You go in but may never come out.
My 1^st experience I chalked up as a department that was not running on all cylinders. I took my wife’s vehicle in for a simple oil change. She had pre paid for the services & they advertise quick service so I figured no problem. I was even @ a position to where I could drop off the vehicle & run a few errands to give them plenty of time to get the job done. They said they would call when the vehicle was ready. No call ever came & after 3 hrs I finally had to call in which they told me it was ready. That was a little irritating but again I figured they were having a rough day. Went to pay & pick up & I had to wait over 50 minutes for my vehicle to come out. Some of you might say «why didn’t you check on the status»? I did, 3 times… each time I was told it was on its way. Finally came and I was thankful that I bought a Ford.
2^nd time I took it in almost the same thing happened. Dropped it off for a simple oil change & 6 hrs later, no call. I called after 4 hrs and was told it wasn’t quite ready. Once again, Bermuda Triangle. We just went up there after 6 ½ hrs to come & find out our service tech left w/​o a simple call in which he asked for my number initially so he could call me. If it’s this messed up for a simple oil change, I can’t & won’t imagine what a major repair would be like.
For these simple, basic reasons, I personally would not even consider buying a vehicle here because I want a service department to service my vehicles w/​o hassles & some what care about my time.

I recently purchased a «Certified Pre-​Owned» Cadillac Escalade with 29K miles from Huffines Dodge. It was and still is the single worst vehicle purchase experience I have ever made. Here are a few tips when buying from this dealership:
1.) Certified means NOTHING at this Dealership!
2.) The 3 month/​90 Day Warranty that is given as part of the certification process is a crap aftermarket 3^rd party warranty, and they WILL NOT tell you this upfront unless you ask! If you engine goes out it will be replaced with an ultra-​high mileage engine out of a salvage yard (LKQ or Greenleaf) Same goes for basically every component covered under the warranty! If it can be purchased from a junk yard, they will buy it and install it! Absolutely NOTHING is replaced with «New OEM Parts». You do not deal with the dealership when it comes to the warranty. If you have an issue you must contact the warranty company directly!
3.) They do a TERRIBLE job at reconditioning! They couldn’t even reset the oil change light on my Escalade after changing the oil as part of the «Make Ready». I can’t even begin to imagine what they cant do if they can’t even reset an oil change light! Took me 30 seconds to figure it out!
4.) If your $ 314.00 battery dies immediately after purchase, you are on your own!
5.) If the Sales Manager, Ken, offers to give you parts (such as the missing wireless headphones) that were stolen from the vehicle by a customer/​employee/​whomever… GET IT IN WRITING THAT VERY SECOND! I did not ask for the headphones. I was OFFERED them by the sales manager as they were missing and once the deal was completed and I had paid for the vehicle I asked when I should expect the headphones to be in, and was told that they had given me such a good price on the vehicle, and such a high trade in price for my trade, that they didn’t «need» to give me the headphones. What in the heck does the price of my trade in have to do with the missing headphones???
6.) If you are paying cash or using your own credit union, DO NOT give them your social security number! I did not need financing for this deal however they took my social and submitted it to several different banks which resulted in multiple inquiries on my credit! I walked in with my OWN financing and specifically said multiple times to the finance manager that I did NOT need financing!
7.) They cannot fix something even as simple as park sensors. My park sensors have not been working since the day I purchased it, and despite taking it to the dealer to be fixed as a «courtesy» they still do not work.
8.) If they give you a «certified used» loaner vehicle off of their lot, check to make sure the headlights work! I was given a mercedes loaner that had non-​functioning headlights! I received a warning by DPD the first night I had the loaner as I was not aware I didn’t have any headlights until it was already dark and I was 20 miles from home! How in the heck do you «CERTIFY» a vehicle that doesn’t even have functioning headlights? Also, the A/​C did not work in the «Certified» mercedes, and it would accelerate randomly while idling in drive with the brake pedal pushed.
9.) My power folding mirrors, park sensors, lumber support on drivers seat, intake manifold gasket, exhaust gasket and battery all failed within the first 1,000 miles/​30 days. Park sensors were repaired but still do not work. Lumber was repaired and does work now. Power Folding Mirrors are my problem, with an estimated repair cost of $ 2600 at Sewell Cadillac. As far as the Intake Manifold and Exhaust Gaskets, I am left to deal with the aftermarket warranty company. I have no choice as the cost of these repairs are close to $ 5000.00 at Sewell Cadillac.
All of this on a one-​owner «Certified» $ 35,000 Cadillac with 29K Miles! I am very surprised at the lack of integrity, respect and customer service by this dealership! Employees are sleazy, lazy and rude! I would never purchase another vehicle from any dealership owned by the «Huffines» family and will never recommend them to anyone! Their service department is an absolute joke!

Absolutely wonderful! I cannot recommend the team here more highly. They offered a fair price (verified on Kelly Blue Book) for the vehicle I wanted, took me quickly through the selling process and were honest and transparent during financing. Shoutout goes to Cory and Gadiel for staying late on a Friday night to help me out (as a first time car buyer). If you’re trying to decide on a dealership, this is your place.

Great Service!
Took our Challenger over for a oil change and tire rotation. We forgot the coupon but they honored the price anyway. Everyone was really friendly and helpful in the service department and they got us out way quicker than we expected. We will def be back for maintenance on our car.

This was the second dealership I visited when buying my car. It was the closest to my house. Ultimately I did not purchase here. A few reasons: 1. The salesman that I test drove and initially discussed the vehicle with was not knowledgeable. I did a lot of homework beforehand, one feature that I was surprised he knew nothing about was the stop start, even though the button and lights I clearly pointed out were in the vehicle. Red flags went up especially when he insisted that the vehicle did not have start stop and told me I was wrong.
I went back a second time when i was more ready to buy, I was going to custom order the vehicle. The salesman that had been nice (if not knowledgeable) took me back to the guy that apparently does all the custom orders. He was not friendly at all and really tried to take advantage of his perception that I was an ignorant 22 year old. He insisted that my car came with a factory decal (even though it does not) and wanted me to pay for it, he refused to negotiate price even though they were a full $ 2000 over fair car price, and the experience was just generally unpleasant. I left, searched a bit more online, and ended up settling on Frisco CDJR to buy my car off the lot. A bit more of a drive, but totally worth it in price and experience.

There was a strange noise coming from my a/​c. Feeling like a «stupid girl» describing this problem, Troy drove my car around until they duplicated the noise and FIXED IT! Very relieved and appreciated the solution.

Are you a new car buyer?
Do you happen to look young for your age?
Then stay away!
I cannot believe the treatment my husband and I just received. I was so upset leaving the premises due to the irreverence and negative attitude of the sales person. He was not interested in our needs and wants and kept trying to undermine us. He spoke to us as if we were ignorant about cars. I will not be returning to this location to buy a vehicle.

Called three different locations to get my car fixed and they were willing to let me drop it off for the day and check everything for me! I worked with Bill in the servicing department and he was amazing! They not only fixed the initial problem but fix two of the recalls and I’m so excited I feel like I have a new car! Thank you Bill for excellent customer service. If you get your car worked on I would recommend working with Bill I’ll definitely be there again.

Purchased a used 2014 Chrysler Town and Country from this dealership. It was a fairly good experience. They had good customer service and pricing was extremely fair. The only thing that I wish they had done was explain more vehicle options me. I was looking at new minivans, and instead letting me go inside each and look at the features, they only brought out keys for one van at a time, and never explained the options of the different models on the lot. That’s not a big problem though, especially since I had done prior research on the vehicle I wanted to purchase. However, I would have appreciated more explanation about what I was looking. Other than that, they were fantastic!

One of the most frustrating wastes of time I have experienced in car buying. If I could give them negative stars, they would get the max on that.
I was using USAA’s Car Buying Service to look for a 2014 Jeep Grand Cherokee Overland Edition, Diesel engine vehicle. It wasn’t 30 minutes after I submitted my request that I received a call from Ed Lewis. We had an extensive conversation about the diesel engines in the Grand Cherokee, how they were rated, what their performance was like, etc… He sounded very knowledgeable and forthright. He said «I have a vehicle that matches what you are looking for which I asked him to hold for me so that I could test drive it. He told me that he would definitely do so.
I live by White Rock Lake. It is quite a trek to get out to Plano. So, imagine my frustration when, upon arriving, his response was „yeah, I don’t have any vehicles like that.“
„I’m sorry, did you have one earlier when we talked?“…“No. I didn’t know you were looking for a diesel.»
«So, the vehicle request that you got from USAA (which I have a copy of) didn’t say I was looking for a diesel?»…“No”…“You may want to look again”…“Oh, well, it was further down in the request. I have some Limited Edition diesels”…“No thanks“
At this point, it became even more frustrating when he took a «I could give a shit» attitude. There wasn’t any «Well, let me see if any dealers in the area have one that I can trade for.» No effort what so ever, just a «so, you don’t want this other vehicle?» A shrug of the shoulders, and a walk away.
I have reported the experience to USAA — hopefully they will remove this dealer from their program. In the mean time — avoid the bait and switch… and the complete waste of time.
btw…I did end up finding the exact vehicle I was looking for at another dealer. I will post my positive experience on their Unilocal page.

Parts Department Review:
If you’re working on a NV4500 transnmission and need Syntorq transmission fluid, this is where you need to be. GM sells the same thing with a GM label on it for about 20% more.
Ace helped me out, he took care of my paperwork and got me the quarts of fluid quick. Even got a box to carry it in (probably for himself) but I benefited from it too.
They do have a Unilocal Check-​in offer for 10% off the parts purchased from the counter so use it if you’re coming here.
Thanks Huffines!

this place is horrible! And yes I am a lazy idiot because I keep coming back here. (it is walking distance from my home)
I brought in my Grand Cherokee at 10:00 today because my driver side window came off track.
Thirty minutes later, I get a call with the estimate. $ 475+tax to replace window regulator. I give them the go ahead. A couple of hours later another call — Come get your Cherokee.
I show up — pay $ 500 and the fun begins.
As soon as I get the vehicle and driv eoff their lot I notice the window seal is not on right, the door panel was lose. And when you close the door, it sounds like the window glass is just bouncing around in there.
I take it back pronto and wait in their service receiving area 30 minutes before apparently the only service person that can help me is available — Bill Buckley. Bill lets me know he is sorry its not right and the big bonus is that no one can fix it now because all have gone home for the day. He guarantees it’ll be right this time! AWESOME!!!
So now I have to take the car back in Monday — since they are closed on Sundays. Wonderful!