Imaging Spectrum

I have had good experiences buying things from Imaging Spectrum, but don’t think I could bring myself to do it again as they were pretty rude about servicing a broken printer. They claimed to repair in-​house refurbished printers but when asked about actually doing it told me to go to DNP and hung up. Not sure what’s going on in the SVC dept, but sales are nice and customer service is a little under informed about their service offerings.

Can’t say enough good things about the people running this business.
Their website was a huge resource in looking into a dye-​sub printer for my small photo booth business based in Los Angeles. After a few days of looking I took the plunge and processed the order online for a DNP DS40. Shortly after placing the order, DNP released a new printer heavily marketed by Imaging Spectrum.
I called to go over options as I had not received the printer yet. The sales professional on the phone asked the right questions to determine my needs and walked me through the differences in the machines. I ultimately kept my original order, and my mind was at ease after being educated on just how amazing my DNP DS 40 was.
Imaging Spectrum employs people who know the event business, and their insight is invaluable as they approach issues that arise with amazing customer service. They have earned my business and are the only resource I will rely on going forward for my printer and supply needs. Thank you!

These guys completely know their stuff. I’ve gotten numerous printers from them, backed with complete support. A+

I have now had a chance on several occasions to put this printer to good use and I am blown away with everything. Everything that Imaging Spectrum said about the printer is true, it is very fast, lightweight and easily transportable, and installs very easily with Windows software. I’m very pleased with my purchase and can easily recommend the Brava 21 printer to anyone looking for a printer with great image quality and the ability to print on sticker media!

Out of the park, yep… that’s where Imaging Spectrum knocked my requests.
I thank the Unilocal community for helping me track them down. My local company does not carry the brand of large format plotter our company wanted to order. I looked up the list of Texas Sales Reps from the Epson website and was given a dozen or so choices. I looked at those on Unilocal and found a couple that I was interested in.
Phoned and immediately I talked to a representative with Imaging Spectrum that was amazingly friendly, very knowledgeable, and did not mind my constant details questions. After a few days of emails back and forth with them, and partners from our company, we were able to place an order to get everything we needed for the large format plotter.
I was very pleased with the help we received from Christina and will not hesitate to order from them again; being 350+ miles away did not complicate the process at all and the small $ 78 fee to deliver everything on a truck with a lift gate was a drop in the bucket of the total order and worth every penny.

If you’re in the market for photo printers, these are the guys to talk to. They are very knowledgable and helpful. Steve is great to work with and is very honest. He will give you excellent recommendations based on your needs, even if it means selling you a less expensive product.

I own a photo booth rental company in Anchorage, Alaska and when it came time to order more printing supplies Imaging Spectrum was where my photo booth supplier recommended.
I called them up and their customer service was great. They offer free shipping on their website, but not to Alaska. I asked if they would be willing to cover the amount that the free shipping would have cost them to another state and I would pay the difference. To my surprise, the manager agreed without hesitation.
Will definitely be using Imaging Spectrum for all my photo booth supply needs!

A Big Thank you to Imaging Spectrum. Your customer service ROCKS!

While searching for a dye sub printer for my photo booth, I found Imaging Spectrum through Google. After reading their blog, visiting their social sites, and watching their videos I didn’t hesitate to order over $ 1000 of equipment from them. I did have a question before my order and my email was responded to within a business day. I also love that they have YouTube videos reviewing and helping you with select products. It was helpful in my decision to go with a certain printer. Their blog was also helpful in letting me know about new firmware and drivers my printer needed. Their website was also great in listing all the specs and info that made comparing two printers I wanted easy.
The day after my order, I got a call from one of their people to confirm my order and making sure I’d be home to receive my package. My order did ship the same day as stated on their website. I received it 3 days later (Pennsylvania). Several days after that, I got a call from one of them again thanking me for my order and making sure everything was good with it. Though I did get a vibe they wanted to throw me a sales pitch regarding some software that I already have.
My biggest disappointment is none of them drew me a dinosaur like I asked in the «customer comments.» But I suppose I can let that slide. Then again, I probably shouldn’t make silly comments while spending over a grand :)
Overall, my experience had been great and I do plan on shopping with them in the future to buy my printing supplies.

So I am a co-​founder of a photography studio/​agency based in San Francisco, CA (Orange Photography) and we’ve purchased almost all of our on-​site printing gear (printers, ink, paper, etc.) from Imaging Spectrum. These guys are great here. They have very good pricing but the service is also what makes them stand out.
They also will give you input on any decisions if you aren’t sure what to get and we’ve found that every time their advice has been helpful and spot on. Definitely happy to support them!

I found Imaging Spectrum by accident and they have been the best accident for my business. They are fast shippers (I’m in CA) and when you have any issue, they are always very quick to resolve it. They support the printer you buy from them and can usually tell you how to fix any problems or send you what you need so you don’t have to send the printer back to the manufacturer. I have requested a number of different things from them over the past year and EVERY TIME they have performed above and beyond what you would expect. I will be a repeat customer for sure. I highly recommend Imaging Spectrum!