Lowe’s

Sat in the paint department for 30 minutes waiting for help. Asked an employee to call for some help (which they did) and waited another 10+ minutes for help. The store was not busy. Finally someone came, but it was only to tell us someone was coming. We waited another 5+ minutes in which we finally left for another store.

Came to Lowes to return some tape and purchase a Hose. We went to Customer Service and found one lady working hard and on the phone and another chit chatting with a co-​worker. We sat there for about 5 minutes and the lady on the phone asked us to hold please. The lady chit-​chatting and her friend went to the side and continued to chop it up. Laughing it up and gossiping at a loud volume. Finally the lady on the phone gave the girl the stink eye and she came and helped us. Terrible service and I felt bad for the one lady working her tail off while the other was treating it like a HS Cafeteria.

After going to several hardware stores and outlets — and even online, we were unable to find matching bathtub and bathroom faucets. You would think that it would be simple enough, but no place we looked had all three sets actually in the store to buy at one time — and we didn’t want to pay UPS ground shipping to have them sent from an online store. Happily, we drove to one more place — THIS Lowe’s, and came across Bryant in plumbing. What a great guy! He set us up and got us every little gizmo and gadget to get the project done. He was quick and efficient, and even gave us tips on the best way to do it. So grateful, really. We were done and out the door in less than half an hour. Thanks so much Bryant. You’re a hero in my book! I don’t know why Unilocal won’t let me click on five stars, or I’d sure give it.

I prefer Lowes over Home Depot for its garden area alone. They carry this wonderful compost called Happi-​Gro. It’s dirt cheap (no pun intended), organic, and I’ve had great success using both the compost and organic mulch in my vegetable and flower gardens.
Additionally, it seems to be a little neater than the HD’s in my area and the staff seem much more friendly and helpful.

We did finally have a Lowes manager help us get a replacement Samsung fridge. Our last one was a lemon for sure but the new one we have been given has performed flawlessly this past year. It’s amazing how the same brand can have great products and lemon products with the same label. Kudos for someone who finally helped us out. I can’t say we were too happy with Samsung either. They were masterful at dragging their feet. We shop at Home Depot instead of Lowes for this reason. Home Depot in Plano just gets what customer service is.

I normally avoid Lowe’s with fervor. This is the one Lowe’s that just might change my mind. They are the only store that had the mower maintenance kit I needed at the price I wanted to pay.
The store is beautifully clean with plenty of room to walk around items.
Only 4 stars because there were not many associates around.
I’ll be sure to visit this location again if I’m in the area.

Gloria in appliances is the ROCK STAR OF THE DAY! Hooray Gloria and Lowes. Thank you for offering the same great price on dyers like all the other major retailers –Next day delivery (with a 2 hour window so we could still plan our day accordingly) –the others DID NOT OFFER THAT (best Buy wants you to be available all day). We really felt appreciated us as customers.

I love doing business with this Lowe’s location! They are always prompt, professional, and courteous.

This is my favorite location to pick up stuff. I know others prefer home depot, but there are just certain things about Lowe’s that I really like… mainly gardening stuff.

Came in here a few times buying stuff I needed for the new house. Curtain rods, light kit for a ceiling fan, sconces for other ceiling fans, blinds.
The blinds section was a disaster… trying to find the size I needed took two of us and we still had to ask for help. Guess paying attention to labels when restocking is not something their employees are concerned with.
Other than that… good place to pick home home necessities and close to home.

They’re pretty helpful… there is an older salesman in the refrigeration dept… he’s super knowledgeable… you know how sometimes you can tell it’s just a job for someone… not the case here. He didn’t even show signs off irritation at my bazillion questions.
My hang ups? The store is small and sometimes you have to wait for a sec to actually get someone’s ear. Also… found someone to help, wanted to get installation service… they took my info and said the manager or some lady in the office would call because they needed more info… she called like eight days later. Lowes had already installed what I needed by then… and they didn’t «need more info.» They scheduled on the spot.
Would I go back? Yes. For installation? Probably not.

I visited this location because it showed a product in stock that my local store didn’t have. I sought out help to locate it, as it wasn’t where my local store had shelf space for it; the help was a little too long coming, and the associate seemed bothered by the whole thing and wasn’t very helpful in locating the item (I eventually found it myself).
I hate to ding a place on one visit, but the experience with the associate and just the general feel of the location (lighting didn’t seem as good as others) just didn’t do it for me. Still, I did get my item and was on my way.

Gosh… i feel like a real «Oink, Oink»! Again this is not about Lowes but about FIXINS right outside of Lowes. I had the beef tacos… good lord I should say I had 5 beef tacos today! Man oh man. You guys have got to go and try it. Tacos are amazing! He only takes cash though. I’m still not sure about the times he is open outside of Lowes but I’m pretty sure its during the peak lunch hours that you will find him open! I totally recommend this taco place!

Ok, now I figured maybe it was just a bad experience with the windows. So I want to replace an old water heater for preventive reasons (still works). The buying experience was GREAT! The salefolks knew the product.
So I buy the water heater from them and pay for install ($ 289) plus parts for the install. They show up and remove the old one no problem; then after taking out the old one the installers say it will be another $ 120 to complete the install as we need to add an elbow and owe yeah you have to go get this piece for us — mind you, in the middle of an install.
So, let’s recap, now no water heater, and if we don’t pay more for the install and buy another part for what is a common install we are out of luck. I call it black mail.
So my wife leaves these two strangers at home to «work» on the water heater and goes to get the part and pay more $$ for what is a common replacement of a water heater. The explanation is the install price is for a slide in and slide out job with no modifications.
Has anyone ever heard of an item that is exactly the same years later?
Thanks Lowes — We will no longer be a customer of yours.
P. S. Oh yea, the water heater replaced was 21 y/​o and still working. The longest a heater last now is guaranteed to work 12 yrs and you pay nearly $ 200 more for that assurance.
Wow! We sure have come a long way!

My house is having some issues, as noted in previous reviews. I wandered into Lowes today quite panic stricken. We are plagued with unplanned remodeling that needs to be done quickly. I hate shopping in general, and picking out paint colors, cabinetry, tile and light fixtures is like going to the 7^th layer of hell for me. Sugar Bear is even worse and gets super grumpy when we go shopping together for home necessities. It is really challenging because neither of us really care as long as it looks decent.
I decided to do some preliminary shopping so that Sugar Bear wouldn’t become Angry Bear when we went together on Saturday. After 4 hours, I think I’ve got most things chosen so all he has to do is give a yay or nay, and then hand over the Amex. I was very fortunate to have the help of Lori and Elizabeth today. They helped me find EVERYTHING needed for my remodeling process. Their helpful advice really made the chore easier. I was literally shaking and nauseated when I went in, but felt a sense of relief on my way out.
My house is going to be gorgeous when everything is done! I’m actually excited about the whole remodel venture now! Lori and Elizabeth really made this task less daunting with their expertise. I’ll be back for a follow up appointment tomorrow so we can finalize everything (with Sugar Bear’s approval, of course). Then the ball will really get rolling!
Thank you Lori and Elizabeth for being so helpful during this scary process!