National Car Rental

Positive things: Renting from this location is a lot less than renting from National at DFW. The manager offered once previously that I could pick my car up a day earlier without additional cost. They always have the car I have requested available to me with the features I need.
Downside: Not enough staff at the front desk. Each time I have been in there is only one guy at the front and people waiting. Just not used to it considering that I am used to status with National.

The experience was «okay.» When I arrived at 8:00 am to pick up my rental, which was suppose to be a Corolla or Malibu, I received a gas guzzling Ford Expedition, which was all that they had. I will probably give them another chance, but the Enterprise around the corner is hard to beat when they come pick you up.

We had reservation, but had to wait almost a half hour for the only car they had available. They tried to give us an SUV when we requested a large sedan, saying they didn’t have any cars available. They were «cleaning» the car and it would only be «a few minutes». Guess that means different things to different people.
We took the car and before we were home, had to stop and clean the windows, as they had used dirty water and left gunk on them, hindering our vision. I noticed he low air pressure light was on when checking the car, so we stopped again to add air. Driver said it had been on entire time, but didn’t know what that light meant.
Next morning, low air pressure light again on and better able to see crumbs in car and dirty windows. Called and spoke with manager who offered to trade cars. We were more than 20 miles away and said no thanks.
Ended up keeping car only 2 .5 out of the 5 days reserved, and dropped it off at the night drop. Manager was most apologetic and ended up comping the entire cost. I rent from National on a regular basis and have never had these issues before. Appreciate manager not charging, but would more have appreciated a clean, working car. Will use another, more convenient rental agency next time as this was not worth the time and distance.