Old Navy At Preston Towne Crossing

Still have yet to
Add more cashiers. Always a 25 min wait to checkout with two cashiers. Needs new management

It’s Old Navy. I feel like if you’ve seen one, you’ve seen them all. This one was exactly like the others, with disorganized clothing everywhere, one person working the register, so therefore there’s about a ten minute wait time to be checked out.
My love/​hate with Old Navy is that if you go in the store, you never get a deal. Even though they had signs EVERYWHERE saying 30% off EVERYTHING, everything I picked was apparently excluded from the sale. Yet today I was able to go online, buy those things with a code, get 30 percent off and free shipping. So two stars because you can get some cute stuff for cheap, but only online. I’d only use the store to find what you like, then order it online.

Decided to come into this location on christmas eve because of their great sale they had going on. When I came in I was happy with their selection and the amount of product they still had the day before christmas. I ended up getting a lot of clothes for myself, my baby and some other people. Being in such a hurry I did not think to check my ticket and did not realize that the total was completely wrong. I was charged full price for everything and on my daughters clothes multiple sensors were left on her clothes, so I get to make an extra trip back up there to get them removed. I was not happy with multiple things there but I was happy with other things. I really like this location and the staff and am hoping they get it together after the holidays, I know it can be a touch and busy time.

I came in here to look for Christmas gifts for family and friends. This store was pretty trashed as you walked farther towards the back. Considering it’s super crazy during the holidays, that was to be expected but it made finding things a little difficult and the line was insane! I was able to find a few cute baby clothes to gift, but I did not even bother looking for anything else. It was also hard to find anyone on the floor to ask questions to about merchandise. Maybe when the insanity of holiday shopping dies down, I will check this place out again.

The return policy here is horrible! I will never shop here ever ever again! They only took back my items for the clearance price. $ 58 worth of clothes… they gave me $ 10.75 and store credit only because it was over 90 days. Unacceptable! Never again!
**Just in case you find this helpful. Dillard’s return policy is not great either (nothing past 90 days, no exceptions). Macy’s and Nordstroms have AMAZING return policies! They will take anything back with receipt, original credit card used for purchase and/​or barcode on tag.

This is a bright a cheerful store next door to Ulta and trader joes ! They are well stocked in here and the store is smaller but so are all the stores on this strip ! They keep the store neat and clean and the staff is pretty friendly. I love the kids section and their sales of course. It does get crazy on the weekends but I usually do my shopping weekdays anyway to avoid the crowds. I haven’t had an issue finding sizes, or with the staff. If I have a question they answer it. I’m a low maintenance shopper anyways I like to be left alone so! they have very few fitting rooms however for the size of the store you really couldn’t add more ! They have stepped up their style and I was pleasantly surprised with the women’s items ! I was happy with the quality and prices ! I had not shopped here for myself before so I will be back for sure !

This is my Old Navy. Pretty much all my clothes come from here. They carry big boy sizes (yes I’m a big boy) and I love their clothes. We came here after stuffing our faces… and my drunk friends wanted to do Black Friday shopping. So I got a nice shirt out if the deal :) I didn’t mind waiting in the long lines. Everyone was very nice. The store actually had a great range of selections in my sizes (they’re usually hard for me to find). All the employees were chipper, even on thanksgiving. And everything was 50% off, so I got my shirt dirt cheap. All in all score!

I love shopping at Old Navy. I went in quickly during the end of tax free weekend here in Texas and tried on a few workout tops and got in line and it moved quickly. The store was clean and not messy even with the crazy weekend. I went later on Sunday but very excited for my new workout gear. Anxious to try it out.

New location so it’s still fairly clean. I usually don’t shop much here but at least the location is convenient if I need something cheap to wear once or twice.

Old Navy is always a hit or miss, but when they have a sale, it’s a sale! I didn’t think I’d see a shirt for 47 cents or a buck. The layout at this location is interesting. The fitting room is in the middle of the store! It’s not a bad place to shop at, the people are friendly.

Service here was horrible. I went to another Old navy to purchase a shirt and they didn’t have my size, so they found an old navy close to me that did have my size. I called them to confirm if they did have my size just in case before I went. They person who picked up the phone was very rude; they check on my shirt and said it wasn’t there. I decided to stop by the store anyways and I walk in and my shirt is hung up right towards the front, so they never even checked?
Also when I told the cashier what happened he said «oh it happens» If you expect help from anyone at this store then don’t come to this location.

This newly opened store is really fresh and vibrant. The store is a bit smaller than the old store and has an interesting new layout. They’ve seemed to really up the crap they sell in the checkout line. They have an area in the checkout line where they try to push you to buy travel sized things for women who love to stuff their purses with emergency items: makeup remover wipes, chapstick, etc.
I do like the new flow of the checkout line better than the shopping market style consisting of multiple lanes.
Oh and they also sell sugar free jones soda here. Which seems hard to find around this area.
I’m not a fan of the new fitting rooms. Apparently you can enter from both sides and the attendant uses a dry erase to write your number of items and your name by the room you’re in.
Overall, i like this new store.