Plano Therapy Center

When I walked (if you can call it that) into Plano Therapy I was in a lot of pain. I had knee surgery a few days prior and was very stiff. The therapist at Plano Therapy assured me that I would feel much better by the time I left there that day. And he was right. I did everything exactly as prescribed (including home exercises) and was walking normally a week later. I personally don’t need someone to stare at me while I stretch or perform flexibility exercises. I will say that you are being monitored even when you think you are not. I have had my form corrected from across the room more than once (and I appreciated it!). I enjoy the positive atmosphere of Plano Therapy and appreciate the job the therapists are doing to help me to a full recovery. I have been to other physical therepy centers in the past and find the techniques used here to be similar to other places.

I enjoy the camaraderie exhibited by the staff and have had a most enjoyable experience with Lindsay.

I agree with everyone’s reviews! It is the worst place to get therapy and the sad thing is when I told my physician (they all are partners in owning) he could care less. Debby cox is who I would see. She is very busy and really the only true professional there. One day debby was busy and I had to see Phillip and wow that was a waste of a co pay. Just like the others say he is the most unprofessional guy there. As he was «working» on my neck (which was basically just putting his hands under it) he was telling one of the assistants to show some football replay on youtube to another patient. He went to repeat this replay to half the staff there and then went on to talk about hunting. Needless to say no work was done to my neck that day. It literally feels like you r in high school with people gossipping and just playing around. No one supervised me on my exercises — debby saw me on time and got upset that no one was aligning me right. I was picked up on by one of the assistants which was really uncomfortable when he knew I was married with kids. I took my script somewhere else and actually stopped seeing my doc there. Everyrhing associated with plano ortho just was unprofessional to me. If u need great care i would go to Peak or Edge Physical therapy. I found them to be much more professional and not a frat party!

I’ve read the other reviews and I can’t say I disagree with them much. I’ve had similar experiences, especially the behavior of the director and the conversations I overhear. I find several of the younger men to often be condescending and somewhat self absorbed. I completely understand how one can feel they aren’t important to this practice. I’m afraid I’d also have to agree that you are often left unsupervised to do your exercises — although, I’m not as bothered by that as some. I’m such a long term patient due to the nature of my injury, I’m ok with being left alone to work. However, I very much appreciate my own therapist and I see several others who I also believe are very good and work well with their patients. I know I have gotten better because of my work at PTC.

I had a very underwhelming experience here. The first 2 weeks were ok as I received more one one one treatment from the physical therapists since i recently had surgery. This rapidly deteriorated however. Over the course of the next 2.5 months I progressively improved with little to no help from the staff. Upon arriving I would begin my exercises on my own and do at least 80% of the routine without any assistance from staff. This continued for weeks. The unprofessional atmosphere combined with the actual therapists handling, at times, up to 5 or more patients was inexcusable. $ 20 copay a visit to work out and stretch on your own is not worth it. To this day my range of motion is affected and I will likely have long term health concerns because of it. I am seeking additional PT now to correct what has been damaged. PT’s should have 2 patients at a time and work directly with them. If your Plano orthopedic doctor says to go here. DON’T!

This review is for Plano Therapy Center which is owned by Plano Orthopedic Sports Medicine and Spine Center. My experience with this therapy place has been mixed at best. While the therapy side seems to be run-​of-​the-​mill ok, the staff seems largely uninterested and bored with their jobs. They also have the quite annoying habit of constantly talking amongst themselves, even when working on/​with a patient. The topics range from sports talk to rather personal information, and staff can frequently be seen and heard yawning. Strangely enough most of this behavior is initiated by their Clinical Director, Philip Crossland, who can be heard most of the time talking across several therapy stations, ignoring both his own patient and other clients. This does not make for a good, welcoming or professional atmosphere, and because they are so busy communicating with each other, I as the patient often felt side-​lined and unimportant. I feel that in the medical field it is especially unacceptable if the patient is left mostly to his or her own devices, potentially making mistakes when doing his/​her exercises. I for one am not too impressed with this place.