Sartor Tv & Video

Wonderful experience. I’ve been wanting to write this for a few years. In the Christmas season of 2012 I took my 2005 50″ Samsung DLP TV into Sartor a few days before Christmas after the owner’s son told me he could replace the motherboard that had gone wacko for about $ 200. He was very knowledgable and helpful. Well compared to buying a new large screen, this seemed like a bargain. I remember we really wanted the TV by Christmas day for some reason. I also remember being concerned about Sartor’s mostly negative on-​line reviews. Well the repaired TV was delivered and installed, as promised, after dark on Christmas Eve! The TV worked great for almost 3 more years.

Mr. Sartor has repaired several of my televisions over the years. He does what he says he is going to do in the time he says he is going to do it. He knows what he is doing. I like his reliability and his work ethic. I recommend him highly.

Sartor does a pretty good job, but do NOT ever give them the remote control if they are taking your TV in. Do not give ANYBODY your remote, not just Sartor, because it is extremely hard to get it back from whomever. Sartor did not need it (although their pickup guy said they did). Mine never left their truck, and they couldn’t find it in the truck for quite awhile. It took me about 2 – 3 weeks to get it back, only with constant phone calls asking if they had found it yet, then if they had mailed it back yet. Of course I never use the remote — I use a universal, but I still want to keep it if there is some command I need to do that the universal won’t. If anyone ever asks for your remote just say you lost it, and that will be the end of it. I’m sure this goes for ANY TV repair shop, not just Sartor. I really should have known better then to give it to them but, like an idiot, I trusted them with it.

I will say that we have only been to this place twice now but both times I have been very happy with the service they provide. We own one of those huge projection TVs from the 90’s and naturally with a TV that old you are going to have some issues. The first time we went to them, they brought the TV back from the dead. That was about 2 years ago, then this last Saturday (day before Superbowl) something popped in the TV and all went crazy. The guy we spoke to came to our house and fixed it right away, which was so cool because we didn’t have to cancel our Superbowl party. They are very fair on their pricing too. And a huge bonus… They are Americans! No worries about a communication barrier. Two thumbs up for Sartor!