Sears

customer service was finally good at a sears. got a treadmill … finally !! after that fiasco in lacey wa… dealng with the idiots tejan, april and chris and helena .
the salesperson here in plano actually knew what they were talking about, set up delivery and w/​o having to call the police… as it happened in the lacey, wa store.

Broken down again, and now they can’t fix it for three weeks. I WILL NEVER PURCHASE ANOTHER ITEM FROM SEARS, nor will any of my family and friends.

Do not purchase appliances or exercise equipment at Sear’s.
We have had multiple issues with the quality of Kenmore appliances (oven, washer and dryer) and AFG exercise equipment ($ 999 elliptical machine) purchased from Sear’s.
Sear’s does not stand behind their product. It takes a week to three weeks to have a repair guy come. Then they may make the issue worse or Sear’s may decide less than 24 hours in advance of your appointment that they cannot make the appointment.
Their call center’s representatives do not understand enough English to appropriately answer questions, so you are left hanging with unanswered questions after hours on the phone!
We purchased a $ 179 3 year warranty for the elliptical. They have been unable to repair issues we’ve had with it. When I phoned again today, they said the earliest a technician can come out is in three weeks. Their Master Protection Agreement states that they provide «convenient repair scheduling».
We have been life long Sear’s customers and we will never shop there again.

Very sad that the Craftsman name is put on this garbage they call hand tools. I went to get a 6″ crescent. It was total CRAP-​OLA!
Not everybody is buying tools by price. I NEED HIGH QUALITY!!!

I just bought a fridge from here. The sales people were very knowledgeable and I appreciated that. I felt very comfortable shopping here but they were SUPER pushy about pushing their warranty on me and after I said no a million times that got annoying but for the most part it was an awesome buying experience.

DO NOT SHOP HERE! Period, point blank, walk the heck away.
I bought a 55″ 3d tv, which was defective. The assistant manager is a complete DB and didn’t want to help me. Store manager is a great guy and the only reason I gave Sears a second chance. They delivered the new tv, which was also defective. So I got my money back, and they picked up the tv’s and I went to Costco to get a better tv for about th same price… End of story right?
Hell no. 2 months go by and I get a random phone call asking for me by first and last name. They ask me if my address is such and such and I start getting freaked out and ask them what they want. Well the kind gentleman tells me how he bought this tv at a sears in Oklahoma near Tulsa and it was delivered to him.
Before he opened it he saw the 2 foot long message I wrote on the box that the tv was defective. I wrote this with permanent black marker in 6 inch high letters. It was returned defective and yet Sears sold it to someone else.
Wtf… Now you are probably wondering how the nice man had all my info… Well. Sears apparently left the sales and return invoice with all my information on the box. I am still waiting for the call on the other tv, or possibly from someone else getting this tv again
So yeah, I am pissed and will never shop at this, or any other sears again. I will in fact do everything I can to make sure no one I know shops at sears ever again. If you thought about shopping here because they have better prices than somewhere else… Please think again. It’s probably because its defective and has been returned by someone else.

I’ve enjoyed going to Sears for a long time, mainly because I like tools. I know there are people out there that say that Craftsman tools are no good. Come on, people. They’re just fine. I don’t care if they’re made in China or not. They’re still decent tools, some of them are actually pretty good. 10 years ago, where else are you going to get a set of stubby wrenches for $ 20? Now they’re $ 63.
I don’t think I’ve ever met anyone that was rude. Some of the people don’t want to help you, but for the most part, everyone’s helpful like they should.
I don’t like that the car care center doesn’t have anyone manning the counter, but it’s no big deal to me since I just take my purchases to the tool counter to pay for the stuff.
The seasonal help is difficult to deal with sometimes, but that’s just about anywhere.
The newest thing is that you can get an e-​receipt with your purchase. I’m not sure how I feel about it, but I’m glad that they’re trying something different.

Went to buy strig for a weed eater and had to go to three different registers before there was some one without a problem to be able to check me out and after the third clerk rang me up he noticed he had no money in the till so he took my cash and walked off to find change. A manager happened to walk by with cash bags and gave us our change, she was the only one there tht had a clue at all. Sorry I didn’t catch her name tag or I’d thank her by name, but thank you manager lady for helping us. Sorry overall it was a one star experience.

My husband and I purchased a Craftsman garage storage system from this store several months ago. We came into the store knowing exactly what we wanted, so the purchasing part of the process was pretty easy; nevertheless, the sales associate who helped us was very friendly and patient as we gave him the list of the items we wanted.
We received the system in about a week (great delivery service, by the way), and we set the entire system up ourselves with little difficulty. Months later, our garage still looks as good as it did when the system was brand new. We would definitely purchase the Craftsman brand from Sears again… it seems to be a solid product.

After buying a complete Kenmore Pro appliance package a year and a half ago, we’be had nothing but troubles with broken promises, bad information, and multiple repair calls that are no-​shows or fail to fix anything. Avoid Sears for anything more than socks.

It had been years since I set foot in a Sears store. My occasion on the day of my visit was that I had a $ 30 gift card to spend, and I needed a cordless drill/​driver. I found the store layout to be logical, although the aisles were a little more narrow and it wasn’t as well lit as the other «classic big box» I’ve visited lately, JCPenney.
That said, the tool department is alive and well, selling the classic standby Craftsman, as well as others such as the more upscale DeWalt. The staff in the department were knowledgeable and helped me to select the right product for my needs among many that were offered. The checkout process was quick and efficient.
Sears is still around and kicking; make sure you compare prices, but check them out while you’re shopping.