Sue A. de Mille Women’s Diagnostics Center

I’m 43 years old and I recently had my yearly Mammogram with results stating that I had «dense breast tissue.» The letter stated that I needed to have a 3D Mammogram because the regular mammogram wasn’t able to catch the smaller malformations. So, knowing the dangers of being in my 40s, and family history, I scheduled for Tomosynthesis (3D) based on their recommendation. Days before my appointment I’ve gotten 3 calls from that clinic discouraging me from going through with the Tomosynthesis. Today, an hour before my appointment, I received a call from the head Mammographer/​clinician asking if I knew what I was getting by going through with the procedure. She said it was just like getting another mammogram, but with finer slicing images. So, she didn’t understand why I was asking for the procedure. She stated that she didn’t want me to receive a bill, even though it was recommended by their own clinic that I should do this. What the hell!!! They tell me and my doctor that I have dense breast tissue and recommend a 3D mammogram, then they try to discourage me from going through with it.
The snide head Mammographer/​clinician said that it was just a recommendation for future mammograms. It wasn’t intended for me to schedule it right away. She said that from what they saw on my normal Mammogram everything looked good and healthy. Are you kidding me??? It isn’t what they are seeing that worries, it’s what they’re NOT seeing that’s the problem. That’s what I understood the 3D Mammogram is for… to catch what isn’t being seen with the normal Mammogram.
Funny… all over their clinic walls they have paper printouts of the dangers of having dense breast tissue and how you need to get a 3D just to be safe. I truly don’t understand why they’re even bothering with educating people about dense breast tissue if they’re just going to try to discourage you from going through with it.
Because of her negative demeanor, I immediately cancelled my appointment. I hate having Mammograms and she just made me feel awful about it.

I had anxiety weeks before my appointment here for my first biopsy and once I walked through the door I was relieved. Not only is all the staff extremely nice and hospitable, they do everything to make you fee comfortable. This place reminded me of a spa or resort and not a medical facility. Maureen assisted in getting me ready and the nurse Karen and Dr. Krakos were really the best and had my mind at ease, a radiologist assisted also that was just as great. I would recommend this place to everyone! Wonderful experience!!!

For one of the potentially worst things ever… THE BEST!!! Ever. Really. THE facility to go to for all things boob-​related. From general screenings to more advanced procedures and treatments, ALL of the staff at this center will do their very best to attend to your every need — all the while with warm demeanors and a smile on their faces.
Like many other women, I was definitely trepidatious about getting my first mammogram. I’ll second that by saying «I HATE HOSPITALS!» The Sue A. de Mille WDC is located inside Plano Presbyterian; however, it is directly in the left corner when you walk in. You get no sense of being in a hospital at all. Open the embezzled glass wooden door and walk into the most inviting, comfortable, florally decorated, calming pink, roses everywhere atmosphere ever. Every attention to detail to make patients feel at ease. It’s as if you’re visiting your posh grandmother’s house, all the way down to the stunning Victorian-​style furniture.
I had my first mammo prior to the suggested age of 40 because of some «discomfort.» Ladies, I must say for those of you who do not know, having a mammogram performed IS NOT (nor should it be) PAINFUL (even with aforementioned «discomfort») — it’s just a little «unpleasant pressure» that only lasts a few minutes in total. Thankfully, my «discomfort» ended up being trivial.
Fast forward a few years… I won’t share my entire personal boobology; however, after getting positive results after several annual exams, I received a very disconcerting phone call — literally ONE day after I moved to Austin. In short, something was a bit «odd» and SADWDC referred me to a facility in Austin for further examination. Yes, I was scared. Very scared. I’m sure the facility in Austin would have been fine; however, they seemed a bit «sterile» over the phone and with such a potentially serious discovery I just… well, in less than 24 hours my husband and I hopped in the car and drove back to Dallas (Plano) to have my procedure done where I knew I would be in great hands (literally; lol) and I would receive the best care. I am so GLAD I did. Everyone was so kind, tried to keep me as peaceful as possible, were very professional, explained every detail of what they were doing, were very honest about what to expect, and so on. The physician who performed the procedure even gave me her card and wrote her personal cell number on it in case I had any questions at any time during my few days of recovery… not the C word! I’m fine!
I have been visiting this center for about 6 years now — yes, I continue to make the trek to Dallas (people actually travel in from across the country; they are that fantastic!). I actually look forward to my appointments so I can say hello to everyone and get one of the many hugs they offer out. Also, I feel such a sense of empowerment by keeping on schedule as early detection truly is key! Sure, I hold my breath a bit until I receive the results. But, I know no matter what the outcome, I will be provided with the utmost care and with the most loving manner.
I LOVE everything about SADWDC! HIGHLY RECOMMEND!
NOTE: ***IF YOU’VE NEVER HAD A MAMMOGRAM, OR HAVE AND WOULD LIKE A FAR SUPERIOR EXPERIENCE, HERE’S THE PROCESS AT Sue A. de Mille’s:
Check-​in is a breeze. There are small private small cubicles with staff there to promptly assist you with all necessary paperwork, including in insurance. They will also provide you with an estimate for out-​of-​pocket costs, if applicable.
After that, lounge until your name is called. I have never spent more than 5 minutes in the waiting area (there’s an area stocked with all sorts of free snacks, bottled water, coffee, etc. by the way) before being led into the equally as welcoming changing room. Private lockers are also available.
Again, wait for your name to be called. Never more than 5 minutes. Then escorted into the «scary» room filled with several large, intimidating pieces of equipment. One of the several lovely and super friendly female techs will provide you with instructions, walk you through the process step-​by-​step, and will move so quickly the whole thing will be over before you even know it — while at the same time mysteriously emitting an overwhelming calming effect.
Back to dressing room. You’ll receive a very honest verbal «thank you» — as well as an actual thank you card signed by several staff members (what doctor’s office does that!!!) — from the staff when exiting. You will then be contacted by phone within 72 hours or less with your results. It’s really great when you receive good news. In the event that something needs to be re-​examined don’t fear. Breath. Process. And let them help you. Best wishes for everyone.

What a beautiful way to take a woman thru an unpleasant experience!
The first impression of this place starts you in a good mood. The interior design is peaceful and feminine. The chairs are comfortable, and they don’t keep you waiting for an excessive amount of time. I found the staff to be warm and inviting, and I have felt very comfortable here, getting mammograms, ultrasounds, and MRI (as you can tell, I’ve had issues that needed to be addressed). I’ve since moved out of the area and entered the diagnostic world of the average american experience at a diagnostic center, and it has given me an even greater appreciation for this center.

These ladies are THE best. They know what they are doing and are so sweet and caring. You won’t find more qualified, professional staff. The peace of mind I have knowing and trusting the diagnosis when I walk out the door is priceless. I love, love, love these ladies. I’ll never go anywhere else. Oh, and the snack goodies aren’t bad either :) It’s a beautiful place.

Regarding Nikki B’s review…
As a breast cancer survivor I can tell you that this place saved my life! Yes, you are required to have orders sent before showing up… that is hospital procedure since they are part of Presbyterian Plano hospital. That is just how it works and rules apply to everyone… It is your responsibility to make sure that YOUR doctor sends the orders before you show up…
The doctor and staff at this facility helped me tremendously and I would trust them with my life. They are experienced, knowledgeable, caring, sympathetic and understanding when you need that support the most.
Bottom line is, this place saves lives and I will not stand to have your review be the one thing that keeps someone from going there and finding a problem in time to do something about it…
I am still alive thanks to the Sue A. de Mille Women’s Diagnostics Center!

Listen up, ladies.
We all hate going to «those» appointments. While this center isn’t exactly for «that» appointment, they do perform other practices here that aren’t exactly pleasant. Specifically those that have to do with the top portion of your body and ‘what your momma gave you.‘
For the mens reading this review, don’t expect me to go into detail with some boob-​a-​licious review. However, I think all ladies out there should know about how I was treated earlier this week.
My woman doctor sent me here about 18 months ago to have a few things checked out. The appointment went as good as it could go, I suppose. For months after my appointment, I received several cards requesting a follow-​up visit. Being that they didn’t find anything of concern the first time, mixed with my forgetfulness, I didn’t go back.
Fast forward to last month. My woman doctor asks me if I went back for my follow-​up. I sheepishly tell her no, so she tells me to go back for round 2. I call up to the Diagnostics Center and make the appointment for 7:30am (ugh) on a Monday morning.
The problems began after I made the appointment. I got a pre-​registration call on the Friday morning before the appointment. I politely told her I was unavailable to talk at the moment, and to please call back later in the day. Fourty-​five minutes later, they call back. What part about «later today» do you not understand, sweetie?
After we got that all cleared away, I arrive half-​asleep for my appointment at 7:30am sharp. Following another pre-​registration interview, I get changed and am told to sit in the lounge area until they are ready for me. By this time it’s 8am, and a woman comes in to greet me. She hastily asks if I had the follow-​up procedure done elsewhere. When I replied no, she gave me a look like she didn’t believe me.
She then informed me that without a doctor’s order, they couldn’t see me. So you mean to tell me, because no one in your office cared to look at my file during all the «pre-​registration» bits for the doctor’s order, that you’ve just now figured this out?
And here’s the kicker. Like I’m not already irritated enough, the woman throws out this gem in a snotty tone as I’m walking to the front:
«That’s what happens when you don’t do your follow-​up… you make things difficult.»
Guess who’s not going back to do her follow-​up there? THIS GIRL.