Terminix

Terminex has changed — they are basically an insurance company now. If you pay $ 300 a year for their «Liquid Defend System» read the fine print. If you spot termites, they promise to get rid of them and pay for the damages. That’s more of an insurance company than a pest control company. They never guarantee that they have done anything to prevent termites.
They haven’t actually put down any preventative chemicals in years at our house and they’ve even quit doing a yearly inspection. They haven’t come inside in years and last year we didn’t even get an inspection report.
You can’t call your local Terminex branch. You have to call a national # and get transferred around 5 times and never get to speak to someone who is local. If you want someone to pay for termite damage, terminex may (or may not) be a good company. If you want someone to prevent termites, call a local exterminator.

If only there was a way to give zero or negative stars. Special shout out to Terminix for totally ruining my afternoon. DO NOT USE THEM!!! There are plenty of non-​corporate exterminators out there that won’t try to screw you over. This has also been posted on the Facebook page and I hope lots of potential customers see it and decide not to sign up with you. Your customer service is a disgrace. I am sick and tired of you people calling to harass me and trying to scam me like I’m some kind of idiot. I paid for 12 months of service in full, with a contract in my possession showing an expiration of 9÷30÷15. I had a follow up service performed in August. At no point did that technician mention that I was no longer covered. That’s not on me to owe money, that’s on terminix for being a crappy company that doesn’t ask for payment prior to service. STOP CALLING ME! I’M NOT PAYING ANY MORE MONEY! I paid in full through 9÷30÷15. Your customer service is atrocious. I didn’t renew my plan because every single time I had an appointment scheduled in the last 12 months, the techs either didn’t show up at all, or came hours late without a heads up call. This is intolerable. I hope you really think this is worth the $ 100 you’re trying to extort from me. Good thing for me that I’m not stupid enough to pay like most customers. The person who called to harass me this afternoon actually hung up on me after constantly interrupting me to the point that I was forced to shout over her. Glad I told the same information now to 5 different people who have called and harassed me at work. TAKE ME OFF YOUR PHONE LIST!

DO NOT CALL THE 1 – 800 number for service! They are very rude and do not relay messages to the local office. I called the local office 1 week after they 1 – 800 number was suppose to have them call me regarding my contract and issues with it. Kimberle was wonderful! She updated everything on the account to the correct information and verified that we did not owe money that the previous owners had left a balance on their account with Terminix and wanted us to pay.

STUCCO HOMEOWNERS: PLEASE READ THIS BEFORE SCHEDULING TERMINIX SERVICES
I called Terminix to treat my Plano stucco home’s exterior for wasps. The technician sprayed, and the chemical was effective on the wasps. HOWEVER, the chemical ran down the face of my home and STAINED IT! I thought it could be pressure washed, so since my home needed washing anyway, I had the pressure wash team hit it with everything they had. Didn’t phase it.
I then called Terminix to file a claim. After being on hold for 16 minutes (I timed it), I was transferred around twice. I finally talked to a woman who I explained all of this to and she said someone would get back to me to schedule an appointment to do an inspection.
That was one week ago. I called again this morning, and the exact same scenario played out. I was on hold for a long time, transferred twice… then had to explain my issue all over again. I was again told that someone would contact me to come out and do an inspection. I asked for a direct email address and phone number for the Plano branch and I was told they «couldn’t give out that information.»
So I have no idea when or if anyone will inspect this damage or when or if anything will be done about it, but I’m not letting it go.
DO NOT USE TERMINIX!!! Do your homework, protect your home and investment, and use someone else.

As far as call center customer service is concerned, I can’t speak entirely for the Plano branch b/​c mostly my calls get re-​routed to the national 1 – 800 call center and the service is terrible — they’re indifferent to the needs of a customers from a local branch and they seem to be extremely short-​staffed. I’ve been with Terminix about a year now and on the first 2 visits the technicians weren’t very personable or service-​oriented, but I later found out it was b/​c there was «not a regular technician assigned to our area» and those guys were «just filling in.» Then we got our «regular guy» who seems knowledgeable and focused.
I’m due for a quarterly treatment for June and logged into the customer service portal which indicated my next treatment will be ⁶⁄₁₅. I called into Plano cust. service in hopes of moving up the date and the rep who answered said my treatment’s actually for ⁶⁄₄. I was shocked they made a change without notifying me via email or phone call but accepted. One day before treatment 6/​3, I logged onto customer portal and noticed my date was changed to ⁶⁄₂₉! I called in (got routed to a national call center rep) and she confirmed the change. She explained technicians are constantly changing appointment times on their own and customer liaison dept also have authority to make changes as needed. She put me on hold for customer liaison dept and after being on hold for 10 – 12 minutes, I hung up and called back. This second rep informed me that my treatment’s now scheduled for ⁶⁄₂₄ but only a mere 12 minutes ago it was on ⁶⁄₂₉! So basically my treatment schedule date changed 3 times all without my request/​knowledge. This is highly inconvenient and (not to sound offensive) it’s only pest control, how could there be so much drama in scheduling for someone to come for 10 minutes and spray bugs! Needless to say, after family discussion, we decided to cancel services. When we called in to cancel, we got transferred to cancellation department, and guess what, no one answered so after waiting 10 minutes, we got transferred back to the lady who answered and she said she’ll put in a request on our behalf for cancellation — all the while never offering to retain our business or remedy the situation. Big surprise.

We had a problem this spring with swarming termites in our foyer and have been under contract with Terminix for the past 5 years or so. We knew they’d come out and try to take care of them, per our warranty, but it was a tricky job as the whole foyer is marble and I didn’t want drill holes in the marble tiles. They were slow in responding at first & I was in a panic; maybe because termites were rampant this year and they were swamped. But then they were all over it– sending out the termite service manager, Tony, the service manager, Jose and also Carlos, who would actually be doing the work. All were super-​professional, & very thoughtfully considered my problem and came up with intelligent solutions. They sent out a contractor from Clean Tech, who was wonderful as well– he had to remove a threshold so they could drill beneath for liquid placement, and it was almost impossible to remove without breaking, but he very carefully accomplished this. Carlos did the chemical work and could not have been more helpful and personable. They had initially sent out Ken, who was extremely responsive and helpful in navigating the Terminix web of command. Mark from Terminix came to inspect as well and was very knowledgeable. What could have been a nightmare situation was handled with the utmost of care and professionalism– I guess the last thing I expected from a termite company for some reason. I’m not sure if this review would encompass every Terminix nationwide– but I can’t say enough good things about the Plano branch, who I had this experience with.