The Computer Wizard

NEVER GO HERE. I took my laptop in about 3 months ago for an easy screen replacement that I could have done myself in about a week. A week passes, and I hear the guy has dropped a heat gun on the frame and melted it, so he has to order two parts now. Finally, the screen comes in, and it’s the wrong size. We call in, and it turns out the first guy was fired for being nuts. He told us his boss advised the employees to «screw the customers.» I mistakenly assumed the worst was passed. After a few more weeks, the next screen comes in, and it’s the wrong size again. Every time we call in, there’s another guy is working on it – the second was fired after he blatantly lied to us and had it blow up in his face. Finally, the whole shop refuses to work on it, but by that time, no other shop would touch it due to liability. We asked for it back, and they gave us a big box filled with the pieces of what was once my laptop. The best part, they still want us to pay for it. Now they’re sending it to «the corporate office,» and I don’t expect I’ll ever see my $ 1300 laptop again. Please, for your own sake, never put yourself through this.

What started as a relatively simple repair stretched into a nearly four week ordeal of missed deadlines and remarkably poor customer service. Each time we spoke with another representative, we had to re-​explain what was supposed to be occurring to complete the repair process, indicating there was next to no effort to document the repair order, or the steps involved. The final straw (s) were finally getting our computer back, only to find someone else’s data (tax records, medical records, banking info) mistakenly loaded onto our hard drive. When we called to inquire about this, we were told to bring the CPU back (with very lukewarm apologies for this serious breach of privacy), and they’d immediately remove the data and reload ours «within a day». This «day» stretched into yet another week of repeated phone calls, and more missed deadlines. if the cavalier regard for the sanctity of your data isn’t enough to scare you off, the lack of any real attention to actually getting a repair project delivered by the promised date should be. Never again? Oh yes — indeed. Never, ever.