The Gallery Event Room

I worked with Shelly for a office reception and had a wonderful time. We’ve actually used this space twice now and loved it both times. I’ve called Shelly at all times of the day and never had an issue getting ahold of her nor had a challenge with using the facility, it was exactly what we needed. The first event was a small group of about 15 while the second had about 40 attendees and ample space. You can definitely tell she’s invested time in the facility and does a great job maintaining it. Thanks for the awesome experience Shelly!

The wedding was indeed beautiful and enjoyed by all. I advise anyone who is thinking of hosting an event at this venue take your own photos of the of the facility and its condition when you leave. Or better yet, think twice about hosting one there at all. I have been to many events and I personally saw the condition of this place after the couple left and all their close family and friends cleaned up… why even bother if they thought the deposit would be withheld??? Instead of having some lovely photos and rave reviews (which would have been the case) the leasing agent has created a negative image and put a huge damper on the whole affair! Interrupting someone’s honeymoon for what I know to be untrue allegations is hard to forgive! AND poor PR to say the least. I will not use this venue in the future and will not recommend anyone I know to use it.

My Family and I met with Shelly who comes off to be such a nice and professional lady. She gave us the quick tour, we signed the papers and were supposed to receive an email with a copy of the lease as soon as she received our check. I sent the check out the next day and nearly 2 weeks later, I had to finally call her and ask if she had received my payments. She told me she hadn’t been by there and would check when she got a chance. I received her email a few days later and so all was good.
When my family showed up to start getting things all set up for the wedding there were several cushions for the chairs that were soaked, so luckily it was sunny that day so they set them outside to dry and they were dry in time. Just before the wedding was to start, it was discovered that the Men’s restroom was not working at all. This still is all forgivable for me.
My family and friends stayed and cleaned the place after the wedding. My mother-​in-​law sent Shelly an email the next morning to follow up regarding everything, letting Shelly know the men’s toilet was broken and specifically asked her to let her know if there was anything we missed as she would come back up there then next morning to get it corrected. She also asked her please to email her as me and my husband were on our honeymoon.
Shelly decided to not respond to my mother in law but to send me a text on my honeymoon to let me know that the oven was dirty and that she would be keeping my entire $ 300 deposit. She told me she was taking my whole deposit because the cleaning people were charging her double to clean the place. I asked her what was double and she said $ 150 more. Although I am not sure I think it makes sense to be charged $ 150 to wipe off an oven, I’m still confused as to how this justified her keeping all $ 300. She was not even trying to work with me on this. There were 15 people who stayed there after the wedding to help clean up and she still charged me the same as if nobody did anything at all. It states in the contract that we would receive proof. She has basically refused to provide us any proof other than the two pictures of the oven. She said she had video but refused to provide us that. She has not provided us any cleaning bills. Shelly did try to claim that we left the floor dirty even though she specifically told us we were not responsible for cleaning the floor. It actually does not say anything about cleaning the oven or floors in the contract. It does state to throw away any decorations and we did that. It also states that any additional charges would be deducted from the deposit. We started to stand up for ourselves as we truly felt she was being untruthful and just trying to keep our money but ultimately just decided to let her have the whole $ 300 to be done with the situation because we do not have the time or the money to be taken to court by her.
We erred on not cleaning up the oven (again, even though this is not stated in the contract) and not picking up our welcome sign. We know we were not 100% perfect but honestly felt like in these situations there should be some give and take. We felt we were understanding in the issues that were not to our favor and would have appreciated the same in response from Shelly. We were more than willing to rush back and clean the oven and grab our welcome sign. We had no problem overlooking issues like the cushions being soaked and the men’s bathroom being broken leaving 120 people to use one toilet. We would have appreciated her at least compromising with us on the cleaning. In the end we had a hard time not feeling like we were wronged and wondered if this is a common practice of hers.