The Medical Center of Plano

I went to The Medical Center of Plano for an MRI and a sonogram. Upfront, I gave them my insurance card and had them get me my total out of pocket expense for the two procedures. My insurance company pays 80% of these tests. They called me back before the procedures with the «estimate» of patient out of pocket expense. They quoted me $ 893, which would mean both procedures would be a total cost of $ 4,465. I said wow that is a lot of money is there any way we could do this for less? She said she would check. They could not. I reluctantly agreed to have the procedures done.
When i got to the hospital the first thing they did, was have me, pay my bill. The billing person went over all of the numbers with me and I paid the $ 893 and asked if this was all I would owe. The billing person assured me that that was all. I signed a paper that had my $ 893 total payment. Again, the billing person assured me that that was all i had to pay.
I had both tests done the MRI went smoothly the technician even complimented me on not moving so she only had to do the test once.
One month later I received a bill in the mail for an additional $ 997.90. The total bill was $ 9,099.04. My insurance company paid them $ 7,208.14 which was 80% of the bill. Which is exactly what my insurance company told them up front they would pay for my MRI and Sonogram.
My total out of pocket expense went from $ 893 to $ 1,890.9.
My deductible is only $ 1300(I had already met some of my deductible)
This is NOT a deductible issue.
This is NOT the insurance companies issue. They paid their 80%.
This is OVER CHARGING from the MEDICAL CENTER of PLANO.
I can MAYBE understand a 10% or less difference in billing charges but this is CRIMINAL. I refuse to pay this.
AND i will continue to write reviews everywhere I can find their name on the internet. I will only stop when they do the right thing… HONOR THEIR ORIGINAL ESTIMATE.

I love this hospital and my doctor. She has been my sunshine with both my deliveries and my experience has been phenomenal. I’ve had absolutely no issues and every appointment went smoothly… no need to look for another doctor! Marlene Diaz is everything!

The nurses were amazing and took special care of my 82 year old mother. ALL was good~

I’m having my baby here in July and so far I’ve had a really great experience. This will be my first child and MCP does a great job of prepping me about what to expect.
I was able to do a private tour of the maternity ward. The facility has been remodeled so the maternity ward has a warm hotel vibe. I love how it does not have a cold hospital feel. They have everything organized pretty well.
I also love how they provide FREE maternity/​parenting classes that gets you ready for the big day. I signed up for several classes such as: Newborn Care, Breast Feeding, Breast Pumping, and the Birthing Class. You can register online to make it super easy.
My Doctor also recommended to pre register my delivery visit online so it will be less hassle when I reach my due date. It was a straight forward process on their website.
I can’t wait to deliver here and am confident I will be well taken care of!

The service here was terrible, nurses were too busy watching the UFC fight to help my friend! Service took a very long time, no sense of urgency, nobody kept us updated, tons of problems and issues and the staff was extremely rude!

I became ill over the weekend and had to go to care now in which they were more professional and caring than Medical Center of Plano. The Dr wanted me to go to the hospital to get IV antibiotic therapy and that I would possibly be admitted. The Dr called ahead and also sent paperwork with me along with my blood work. I was in an extreme amount of pain but drove myself to this hospital which was not close but where the Dr wanted me to go. When I got there I was truly disappointed. I have worked in hospitals for years and have never seen such chaos. To make a long story short they finally get me into triage and then a room. I had a fever of 101.6 and painful swelling in my neck so painful that it was hard to even communicate. I was made to get in a hospital gown and wait. The Dr finally comes in and scoffs at the care now Dr for sending me to them when it could be taken care of with oral antibiotics. The tech came in to draw blood and the only vein he could find was in my hand which is very painful and had to take at least 7 vials. He was good at that job but very little bedside manner at least he tried. He finished drawing the blood and placing the catheter for IV if needed. I was in so much pain I could hardly move my neck or head. The next person came in and said ok your ready to go home and I said you haven’t done anything and she hands me three pills and a prescription and sends me out to drive in extreme pain and with a fever still. I know now that the Dr at care now was right I did need antibiotic therapy. I am still in pain and have swelling. As a nursing student I hope I never treat a patient with that kind of disrespect. I will never go back to that hospital again and suggest that others not go there either at least to the ER if possible.

I had to visit the ER on Jan 1^st evening due to extreme pain. I absolutely regret going here, they were understaffed, we had to wait in the check in area for a while as the one nurse available had to deal with everyone coming in. when i was finally sent in to a room and met the nurse, she did not have the patience to listen to my problem completely, she was in such a hurry as had to attend someone else and did not even bother to come back after multiple calls. i had to wait for a long time after the doc said i could leave only coz there was no nurse to help me out. extremely disappointed with their professionalism. STAY AWAY from them if u want good care and attention.

Like others here, I truly wish I had read these reviews before going to this 3^rd rate poor excuse for a hospital. People, AVOID this place. RUN, don’t walk. Nursing care is horrid, food service is inedible, I got nothing but erroneous information and outright lies trying to get a bad situation straightened out. Promised a room, I spent the night in a hallway waiting area, they got my meds wrong, kept changing my doses in error, and the «guest» relations department was useless. Nearby Plano Presby, Baylor and Medical City Dallas are FAR better choices!

I had a great stay with very helpful and caring nurses and good food all up until I tried to leave. Long story short, I was good to leave the hospital after surgery on a broken leg by Thursday afternoon. I was off IV medication, had met with therapists, and had a ride lined up to take me home. Instead I was told that I wouldn’t be getting a discharge that night and that if I left I wouldn’t be able to get pain meds and my insurance would pay for my stay. The insurance thing is definitely a lie but I wasn’t ready to risk leaving without my prescriptions. Every reason they had given for not letting me go turned out to be bullshit. My next meeting with the therapist was him asking me if I had any questions, the doctor barely looked at my leg before moving on to other things, and I hadn’t even been connected to any monitoring equipment since the day before. And the notion that there was no person in a Level 1 trauma center that could come write me a prescription for some norco is insane.

This is the kind of review you really don’t want to have to leave — simply because nobody likes hospitals, and I’ve spent too much time in them.
Unfortunately, I’ve had entirely too many visits to Medical Center of Plano — enough that a few of the staff have recognized me on different visits. Generally through the ER, and most of the time admitted for a few days.
The ER can be hit and miss. The nurses and PAs are always great, but the ER doctors have ranged from «complete asshole» to «friggin awesome», with a couple falling into «decent, but we’re going to send you home even though you should probably be admitted, and we’re going to send you home with what we say is enough medication for a week but really isn’t enough for 24 hours». I’d give another star if it wasn’t for a couple of the ER docs.
Once you do get admitted, I’ve had generally positive experiences — as positive as a hospital stay can go, anyway. The nurses are always great, PAs are always great. They do have a large amount of nurses-​in-​training (along with medics in training), but they’re always confident and always supervised (it seems like Brookhaven sends a lot of their nursing and EMT students here). My experience with the doctors once admitted has been that they generally show up once a day, but are generally good to deal with. The last doctor I dealt with was fantastic, and I wish he had a practice outside of the hospital — I would immediately switch over to him as my primary care doctor (Dr. Clarence Tyler).
The food ranges from pretty bland to «this is hospital food?», depending what you order. You do have to order your own meals, generally with a 45 – 60 minute time from ordering to receiving (kind of like ordering a pizza), and your attending doctor will decide what menu you get to order from. As a diabetic, they usually put me on a carb-​controlled diet (with a menu listing how many carbs are in each item, with some items removed), but there’s still a reasonable selection. If you happen to forget to order during serving hours, or wake up in the middle of the night hungry, the nurses can often find a sandwich and juice for you.

A doctor from this hospital showed up at my parents ICU room at Presbyterian Hospital in Plano trying to solicit their business and get them to move my dad to Medical Center of Plano for his surgery! Totally bizarre and unprofessional.

Great staff and no wait! I found them through my insurance provider. The front office staff was friendly and helpful. Both nurses were amazing and made my daughter feel at ease. The Dr was very sweet and thorough. Highly recommend!

Went to ER and then was transferred to a room and then another room. ER sucked bad! After the initial look over I was ignored and in horrible pain while screaming and yelling. With broken leg and ribs, I kept telling them I couldn’t move my toes. They ignored that. Got diagnosed with broken toes after I went home to see my pcp. They told me I needed to be quiet. Being a diabetic they made me take my insulin pump off and didn’t really treat that.
Got transferred to the 7^th floor while waiting for an orthopedic room, and my nurse was wonderful! I wanted to stay, but with a broken leg and ribs, they wouldn’t let me. I think my nurses name was Jamie and she was very attentive, caring, and understanding.
Got moved to the 5^th floor and my nurses aide was very nice as was my nurse, for the first few hours. They couldn’t get my pain under control because I am a chronic pain patient, and they couldn’t get my blood sugars under control because they only checked after I bothered them enough. Pain was so extreme that I was screaming again and the head nurse came in and told me I needed to be quiet. They took my insulin pump away here too because I went low. So, with a fractured tibia and fibula in my left leg, plus two broken toes undiagnosed and 3 fractured right ribs, they discharged me the next morning and said I could take care of myself better than they could.
I got home and did better, as far as the diabetes. The rest was too early, I believe. Then my check up with the orthopedic doctor was 2 weeks away and to call the rib doctor if there were anymore issues. Really?!! This hospital used to be wonderful! Now I would not recommend anyone to go there!

This hospital sucks! If I could rate it — (negative) 10 stars, I would. As a family member of a patient there, this place is by no means a hospital.
And here’s why:
1) No care for patient!
2) Doctors don’t show up on time!
3) Doctors don’t prescribe correct medication to patient due to price!
4) Family members must beg for nurses and doctors to take proper care of patient!
5) Family members and friends don’t have a complete piece of mind!
I hope and pray that all patients, patient’s friends, and family members are treated well and cared for properly. I also hope that all patients get well and get back on their feet as soon as possible, and hope that their family members have strength until their family member gets well. Unless it is an absolute emergency, please don’t take your loving family member or friend to this hospital. I wish you the best and pray for a speedy wellness of your friend or family;)
Thanks

Medical Center of Plano is a great place to work if you are currently seeking employment long term. MCP is currently undergoing Level 1 trauma status and has growth opportunities.

I would give this place a 5 star review, but I had the unfortunate experience of seeing Dr. Jeffries. HORRIBLE BEDSIDE manner, rude, doesn’t listen and just makes you feel stupid about your symptoms and being there. Also, I had a 7 minute visit and was charged almost $ 2000. If you must go here, stay away from Dr. Jeffries!

As a patient they don’t bring you meals, you have to call and order a meal (from a VERY limited menu) with an hour wait for it to delivered to your room. I would recommend anyone forced to go here find the local delivery places. Not wanting to wait an hour for a burger and chicken sandwich to be delivered I went down to the café, the fries were fried when I ordered them they had more oil in them them my truck, the burger was like a patty of paste that was soaked in water all day then thrown on the grill for a few mins, the chicken sandwich was actually a chicken breast that was sitting in water all day as well with some kinda nasty seasoning on it dryer then dirt with 3 packets of mayo on it.

I had very bad experience with Medical center of Plano ER. This is the worst hospital. I took my 7 year old boy to emergency room since he collided with another boy while playing at school. The doctor asked my boy to rate his pain and he clearly mentioned it is a mild pain at that point of time. The doctor was not much interested in what my son or myself was telling him. But he insisted on CT scan on head which I agreed as I was concerned about my son’t well being. They did a scan and realized nothing is wrong and we left the ER within 30 minutes time. (Yes we spend just 30 to 40 minutes in the ER). When the bill came, it is $ 9800 and it listed that a CT scan was done on Head, Neck and body. We called upon the facility to inquire why a CT scan was done on Neck and body without the permission of the parent. The first time the answer was «if it is required they can do anything on the kid without the parent’s consent». Second time when We called asking about the same, the answer was «body and Neck is part of the body». Have this hospital ever heard of medical ethics?
I am surprised why Google review deleted my earlier review. Does Medical Center of Plano pay them to delete genuine reviews. If this is deleted this time too, I will post it in more forums and make sure that more people are aware of such dishonesty and rude behavior of this hospital. I will also make sure that this never happens to any parent or at least any one I know for sure. They will rip you off. I have complained to consumer court.
I wish I had read the reviews before going to such a horrible ER facility

I went to the ER and had 4 sutures put on the tip of my ring finger. I was given an anethetic shot and a STUDENT PA took care of me. The bill? A WHOPPING $ 2,391.64!!! Further more, the sutures that were used should not have been used on an area on the surface of the skin and almost three weeks later I am still bruised from the shot! Find another ER!

One of the worst ER’s I have ever been to. Went to the ER after losing almost 20lbs and found a large lump under my neck. As soon as I went in a PA looked at me and said oh you look alright I think your fine and they took me to the back. I waited almost 30 minutes until a doctor came in with a prescription for Zpacks. She never even looked at me. Her name was Dr. Rogers. I asked her how she can prescribe medication without even examining me. She finally touched my neck and tells me my swollen glands are just an infection. No blood work was done, no CT, nothing. At this point I realized she had no intention of helping me. I complained to speak to a supervisor and told them I didn’t want to speak to Dr. Rogers again. At this point the Charge Nurse with Dr. Rogers came back and she started giving me lectures on how the ER works. As I was leaving I decided to speak to the Manager of the Nurses because I received no care from the doctor and was livid. Lorna the house supervisor took us in back and spoke to us. She seemed shocked and notified us that Dr. Rogers was new. She had another doctor who was on his way out look at me. Still nothing was done. I went and saw my PCP the next day and needless to say I am being tested for cancer and had a biopsy and numerous procedures. This ER dropped the ball big time. They didn’t do a single test on me (my white blood cell count is below normal) and missed signs that I could potentially have cancer. At this point I have been told by other to seek council and I might because this is straight up negligence by the ER and Dr. Rogers. Also, I was charged for an ER visit by my insurance. Amazing how they can charge you for services that were never rendered. I would highly advise people to stay away from this place.

Not sure how many people read reviews before going into a hospital but hopefully this one will save someone the trouble. Called Plano EMS who always recommend Medical Center of Plano perhaps due to some sort of kickback. I was having slight chest discomfort, dizziness and heart palpitations was seen by Plano EMS who took me to MC of Plano even though I asked to go to Baylor Heart Hospital. Are you kidding MC of Plano is better at diagnosis/​treatment of heart trouble than Baylor? I was not seen immediately even though I was brought in by ambulance, however, the business office came right in for insurance information. Doctor suggested tests be run and a stay overnight. I was moved to an area the nurse called a «holding area» and stayed there for 3 hours until a room was available on the heart floor. After finally being placed in an actual room it took 45 minutes for a nurse to come in. She looked surprised and said, «well I didn’t know anyone was in here». It seemed as though there was not good communication between staff members. Almost $ 40,000 later the diagnosis ended up being vertigo.

The surgeon I used for what was to be a simple double hernia surgery was great.
As he began it was found that the damage was much more extensive and the surgery took 5.5 hours instead of the 1 hour expected. My highest regards to the surgeon.
The surgical unit on the other hand was the worst I have experienced. I would never go back there for ANY reason!
I will only say to run away from this place, and go anywhere else. You will be better off.
The nurses are terrible and amateurish.
We filed a complaint with the medical board because they were so bad.
Run away!

Pros: clean rooms, friendly staff, knowledgeable staff
Cons: don’t keep up with medication schedule, allow whole families to stay in rooms over night even when the children are screaming until 1am, they push you out after major surgery after 24 hours even if you have excellent insurance. Nurses have too many patience for proper care.
I will never go back and will not recommend this hospital.

Understanding that, unless you’re having a baby or having an elective procedure, hospitals are not the most pleasant places to be, MCP does a lot of things right. It is a Level 2 trauma center, a stroke center, and a chest pain center, so it’s busy in the ER. That said, I brought a family member in with stroke symptoms and they triaged her immediately, getting her into CT within a few minutes of arrival. She was admitted for eval and tests because the issue wasn’t immediately identifiable, but the patient rooms were all full so they had her in a surgical staging area overnight until they discharged some patients — couldn’t be helped, if there’s no room there’s no room.
It’s hard to say enough about the friendliness and efficiency of the medical staff here. Generally, they’ve responed in a timely manner to any requests. From the techs to the nursing staff to the PT and to the internists and neurologists, all have demonstrated great caring and attention to her. The neurological doctors were especially helpful, explaining everything in as much detail as we cared to delve.
The facility itself could use a bit of updating since it is about 40 years old, but they’re working on it — there’s construction going on inside and out. One interesting thing they do here is play Brahm’s Lullaby throughout the hospital each time a baby is born — neat. And one especially surprising aspect of MCP is the food — it’s actually quite good, even off the cardiac diet menu! It’s set up like room service at a hotel — dial a number anytime you get hungry, order off a menu, and a waiter (yes, they’re dressed like waiters) bring your food to your room. Somebody here finally figured out that good food goes a long way to making a person feel better, and they are doing it well here. Other hospitals should take note.
As I said, having to go to any hospital is generally an unpleasant experience. However, you shouldn’t hesitate to come here if the situation arises. It’s a good facility that offered us good care when we needed it.

This is a Trama 1 Hospital. So yes, there will be long waits. There are constant helicopters flying in and ambulances coming in. So walk ins that aren’t too high on the list wait a little longer depending on how busy they are. If you don’t like that then go to a Care Now, or to one of the many other hospitals in the area.
I went to the ER because of severe pain. I was admitted for kidney stones and internal bleeding. The ER was very thorough and professional. The nurses on the telemetry floor took great care of me and made sure I was comfortable and not in pain. The doctors I came in contact with were also very nice and took the time to explain things to me and answer any questions that I had.

I was never a patient here, but I did spend almost 2 weeks here while my grandfather was in the hospital. He had a stroke in early January and was in the Neuro-​ICU, Neuro-​PICU. The staff for the most part was very nice, kind, and caring. They were ready and willing to answer any questions my family had and were very helpful when we had to work with the hospice company (that turned out to be a nightmare) and were instrumental in helping us find a much better hospice company to work with. The waiting rooms were as comfortable as they could be, but at least they had a sink and a tv to watch, and every day they would come by with milk and cookies. There was endless amounts of coffee in the comfort room and crackers to snack on.
Unfortunately my grandfather passed away a few hours after being discharged from the hospital, I know my family and myself are thankful for the kindness and support that was provided to us during the 2 weeks that my grandfather was at the Medical Center of Plano.