Thompson Landscape

We have been pleased with Thompson. They do amazing work, are super reliable, consistent, and our looks great! Highly recommend!

They show when they say they will, and the lawn looks good.

I love that I was able to set up my service online and didn’t have to make any phone calls which I often don’t have time for due to my work schedule. The guys that mow our lawn do a nice job and my husband and I have appreciated how our lawn looks. I especially like the fact that they use the leaf blower on our front and back porch to clean it off.

We have been very pleased with the service! Good prices and they do a good job and leave things clean and neat.
We are using lawn mowing, weed control and bush trimming services. We still weed our own beds.

I have 2 properties I used them for. They don’t answer email and they don’t respond to phone calls. When I signed up I told them to never cut before 9am. a few weeks ago they showed up a 8am and I warned them. Today they showed up at 7am. They also can’t remember to put the lock back on the gate or they put it on and leave it set on the code so anyone could get in.
The cutting was adequate but the I’d never use them again.

In all the 30 years I’ve lived in Dallas, Texas I’ve never seen a crew cutting the grass while it was still dark outside. Unfortunately the crew dispatched by this company this week broke the rule. Not only did they start cutting the grass at 7:00 am when it was barely light, they consistently threw my sprinkler into the bushes in the front of the house. Even though they promised the moon when I hired them, they did not live up to those promises. If you need a lawn service look for some other company. Don’t say I didn’t warn you.

it was easy to set up service with Thompson Landscape, and they show up weekly as scheduled. I have only used them for mowing so far, for about 3 months. They are fast and efficient. They do leave extra lawn clippings and don’t clean them up as well as I’d like, but I’m not too worried about that. Billing has been easy. The first couple of weeks of service I forgot to unlock the back gate. By that time, the backyard was VERY overgrown. I called and asked if they would consider coming out again to cut it before the next scheduled service. They did and did not charge me extra for it, even though it was overgrown and they made an extra trip. I too also like that the schedule can be changed easily based on the season, and it is not a long term contract. I like that fact that after I scheduled the service I have not had to invest any more time thinking about it; it is done weekly and without hassles.

Great quality in that they have an admin office that a person answers phone and is very helpful. I also love that I can schedule weekly lawn mowing in summer and less frequent in winter, as well as schedule fertilization, mulch, bed cleanup, etc. as needed and only pay when I choose to order the service, versus prescheduled with other groups where there was no flexibility.
I have used the lawn mowing weekly this summer and that is average service. It is very similar to other crews I have used. I would prefer they spend a little more time on clean up and not leave so much cut grass on my patio and in my pool. They also don’t treat the alley behind my house every week due to having to drive around (I have an electric gate across my driveway). And it is a crew of four and they are in and out within 15 – 30 minutes.
The fertilization crew is different and they notify me 24 hours in advance to remind me this is scheduled and that is nice.
Their price is very similar to other lawn service. I quoted having mulch done and that seemed high, as well as their price for bed cleaning. But they are not necessarily a lot higher than others so pretty standard in comparison.
Overall, I am happy with them and have been using them only for a few months now.

I’ve used Thompson Landscape for at least 10 years for lawn maintenance and occasional leaf clean up and hedge trimming. They always do an excellent job.

I love that I can set up my payments via credit card and not worry about paying them directly every month. The only challenge I have is when the weather causes them delay, I don’t know when they are coming and thus I have issues unlocking my back gate. However, if it doesn’t get mowed, we call them and they come out and get it resolved immediately. Pricing is fair and in the many years we’ve used them, they have only gone up in cost a few times keeping their rates competitive and reasonable.

I’ve been using Thompson Landscaping for a couple of months with no complaints. The show up on time, do a good job, and make the billing process very simple. I had intended to use them just us a stop gap until I bought a new mower, but because they do a good job and are easy to work with, I might just keep using them and not buy the mower.

I’ve used Thompson Landscape for two years now, I’ve had a few issues with certain things not getting done but they are always quick to recover and send someone out to take care of the issue, staff is always friendly and I love how they process credit cards. It’s pretty well a ‘set and forget’ setup.

I’ve been very satisfied thus far. The crew always shows up when scheduled and does a very thorough job. The price is reasonable for the size of my yard and the fact that I have them come every other week. All good so far.

Good, reliable service. Work quickly, unobtrusively as possible.

Avoid this company at all cost! I wish I would have checked the other reviews before I hired them. They billed me for one yard mowing that I had already paid them for and I proved it to them with the cancelled check. I called and was told that if I didn’t pay them for this one yard mowing, they would turn the charge over to a collection agency and it would affect my credit.
I left several messages with the girl that answers the phones for the manager to call me back but he never did. Sure enough, I get a letter from a collection agency for an amount about double the amount for the bogus one mowing charge. This collection went on my credit report & tanked my credit score.
This company is nothing more than a shakedown artist that will ruin your credit by turning over bogus charges to a collection agency. Also, they email you what they claim is a legal binding «contract» after they have already started mowing your yard. I was told that I was bound to this lengthy contract with all kinds of legal terms in it because they had emailed it to me. I never did sign and return it to them.
There are plenty of yard mowing companies out there that don’t try to hold you to a «contract» that Thompson Landscape says the customer is bound to because it was emailed to them.

After reading all of this, I am thrilled that their poor customer service and false advertising turned me off before I hired them! Left a message and no call back. Called them back (why?!) and got a young lady that was unhappy to be there. Was told that I could not get the one-​time shrub/​tree and bed maintenance (available per their website) without signing up for their service package. No thanks!

I agree with all the reviews on here. Beware do not use this company. I had my first service with them and they were suppose to take the first clippings with them per their estimate to me. Well that didn’t happen so I called and of course got a voicemail with no return call so I called back the next business day and the person I spoke with was so rude and ask me to forward her the email which I did and even with the email she insist they do not pick up the clippings. I tried to explain that I understand but in the estimate to me they were suppose to take the first clippings since it was the first service. This company is very unprofessional, has horrible customer service and lie on their estimate. They do not honor what they say.

This is a HORRIBLE company. They do a horrible job of mowing (very uneven) and then they add charges onto the invoice for services that never happened. By the way, Thompson landscape is also Budget Lawncare. DO NOT hire them. Horrible customer service. I had called to tell them that my lawn was uneven, so the girl on the phone said they would send someone out a couple of days later. That didn’t happen, so I called back and a different lady said there would be a crew. The crew came and did another bad job, uneven mowing as the blades are all different lengths. Then I called to cancel the service. The person on the line did not act in the least bit concerned, no apologies, just cancelled it. Then I received an invoice with an added charge for the trimming of my shrubs. They were in fact NOT trimmed at all in the month she was claiming it was. When I called to ask about the charge, I left a message, with no call back. So I called back the next day and the woman insisted that the crew had trimmed my shrubs. Liar. No they did not. So Thompson/​Budget you will receive zero money for zero service. Got it? Sincerely, Stephanie Johnson

Same same here!!!
I should have checked the review before I even hired them!!! Big mistake. Just $ 25 is enough to prove this company a real BAD one. Their crew has NO show and they still charge me. I called and tell them they did not come but they lied and insisted they did. I asked them to come look at my yard now. The grass and weeds are so long that it’s impossible they have came. They ended up sending someone to take photo of MY NEIGHBOUR’S YARD and said it was mine!!! They showed the photo saying the grass has recently been cut. Can you believe it!!! They just liar!!! I sent them photos of the front and bad of the yard but they did NOT respond to it anymore. I called them and tried to file a complain to the management but NO one answer the phone for a whole day!!! Now that I just got an email from the very terrible customer service person saying it was the management decision and they are going to charge me. For a NO SHOW! Really!!! Extremely unprofessional and the customer service was very rude!!! Avoid this company at all!

BIG mistake choosing this company!!! They do a poor job mowing, sometimes don’t even show up at all. They sometimes edge and sometimes don’t. They destroy your fence, flower pots, flowers, door mat, and anything else they can manage to hit! Then the customer service is horrible! They dont want to take responsibility for ANYthing they do! DOn’t do business with this place!
UPDATE – so the company replied to the reviews– so what. They try to erase any negative comments and look like a good company. SO google the company and you will see lots of bad reviews– old and current. There are too many other companies out there to put up with this and that’s why I left them. And besides, my name is on there, not anonymous, and stating what happened does not make it a rumor.