TONI&GUY Hairdressing Academy

Went here for color for first time. Place was so loud, and they play music louder and the colorists have to scream to be heard above the noise. Very unpleasant experience. Choice of music was 1980’s punk. Don’t mind that but it was anxiety producing to sit for 2.5 hours to that loud torture. Colorist great but will not come back because of this. Get a clue and change up your music styles and turn it down. Also person answering phone gave poor directions on how to get there

The Receptionist was not friendly. As soon as I showed up on time for my appointment, I told her that I made an online appointment for 10 am for partial highlights. She tells me that they only do highlights at 9:30 am & 12:30 pm. The online system did not say that, it allowed me to select time slots that are available. If the online system is broken, the Receptionist should have called me to reschedule to the time frames that are allowed for that type of service. Either fix the online reservation system or the reception desk. I say, fix both and the Receptionist’s bad attitude.
My only comment on the student stylist is that the consultation could have been better. The Instructor should be present when the student is doing the consultation with the Client. If Clients are doing any sort of coloring/​highlighting, sample hair color swatches should be presented to the Client to ensure the color he or she would like to achieve. Though I was satisfied with my highlights, the comments made by the stylist that I was changing my mind on what I wanted was not true or cool. She said that I should have brought in a picture. I was like, «What the what! Where is your hair color swatch book?» I would suggest the Instructors train the students on their soft skills and processes.

I called during business hours to try and make an appointment and no one answered all day. The next day I started calling earlier, around 9am, and no one answered until 11:30am. When I asked for an appointment the lady on the phone very rudely told me I waited too late to call and that they don’t take appointments this late and then told me they were completely booked anyways. So I have no idea on the quality of their services but their customer service is severely lacking.

I have been here twice. I have a short, textured hairstyle that needs to be cut every 4 weeks. The first time, last month, Krystina cut my hair and it rocked! I called yesterday morning to see if she could take me the same day, but Krystina was not available. So, I was booked with Terra for an afternoon appointment. She rocked too! Her instructor Emily also went through every strand of hair after Terra completed the cut and she did some additional texturizing and started the blow dry. I have only had amazing experiences here. Even though the stylists are students, they have great skills and the instructors are very involved from the beginning to the end of the process. They use amazing products and overall the experience is excellent. I would give 5 stars, because I have nothing negative to say other than you have to have an open schedule to get your hair done here. The first time it took 3 hours for a shampoo/​cut/​blow dry/​style and yesterday it took 2 hours. So, you can’t be in a rush to get in and out of the salon here. Therefore, the 4 stars. However, if you have patience and the time to spare, it is definitely worth it!

TERRIBLE TERRIBLE TERRIBLE. I understand that these are students, but they do not have any professionalism. I went there twice and called and complained and still received terrible service. I had a male for the first time that was supposed to give me a blowout for my formal, but ended up taking 3 hours to curl with a straightener because he couldn’t do a blowout. My curls fell after 30 minutes and ended up showering and redoing my hair own my own and being 2 hours late to my event. Honestly the guy was so clueless he didn’t even know how to brush my hair or shampoo right, I feel like they just accept anyone into their school and let him experiment on actual people. I went a second time to give it another shot and the last was better than my first experience but my curls again did not stay, the products sucked it weighed my hair completely down. I had to redo my hair again for my sisters engagement. FIRST AND LAST TIME HERE STAY AWAY!!!

Boo, scheduling problems… came in for an appointment with Lillian, and they booked me with someone else… i had specially called and made an appointment with her but apparently they switched her and someone’s client…
The only reason it’s 3 stars is bc
1. Lillian is awesome and i definitely recommend her!
2. They offer me an alternative
But its still meh that i wasted a drive down from Richardson

I am really happy with my hair! Even tho I was requesting a hair cut that was kind of abnormal and I bet most people wouldn’t like it (haha) Vivian did exactly what I asked for and paid so much attention to detail. The salon is beautiful, instructors seemed respectful of students. I will definitely be going back. Thanks Vivian!

All right, so my hair is short and I don’t ask for much. All the same, this was the worst haircut I’ve ever gotten. The people are great and very nice, but the cut was really just terrible. If I was performing for an 80’s metal band, it might have worked, but since I’m not, it didn’t really work in my favor (my hair was literally shaved on the sides and then had long flop on the top). It’s a great deal, but not going back.

You can get a great Toni and guy haircut for only $ 17! Just be aware that these are students so some are less experienced than others and can take longer to do the cut /​may need guidance from their instructor. As long as you are very clear about what you want it’ll be good. I’ve gotten my hair cut here 3 times — basic trim to a very short bob and all were great cuts. The technique at Toni cannot be matched. Love their edgy style.

This is kind of tricky because they are students and you don’t know how they will be.
First, expect to be there for a very long time. It takes way too long, but I don’t blame them because they are students after all. The only problem is that you could be sitting for 3 hours over something simple and leave very disappointed in the result.
My first time there I had asked the person on the phone if they can book me an appointment for someone who has had the most experience dying hair, and he said he definitely will. Turns out that girl had just started. Luckily the instructors were attentive and they helped her. I was annoyed with whoever lied to me on the phone, but thankful that she did a good job.
The next time I went the girl had asked an instructor for help (she was about to graduate too), and I didn’t worry because I trusted the instructor would correct her since they were both observing my hair. She ended up dying my roots a bit darker. I went a couple more times anyway because it’s so cheap, but they were never the same color again, so I won’t be going back. Even though they have instructors helping the students, it’s not guaranteed that the result will be satisfying because the student might mess up anyway.

The best advanced education iv ever had in decades of hairdressing ! The details in the breakdown the technical is perfect ! Their educators are amazing ! Professionalism is 100% !

I have come to this place about 10+ times. I am surprised my review is so late in the game! I want to be clear to people who are writing such awful reviews about this place but don’t make sense. This is a school, do they know that before they come here? So the services are going to take a longer time since they aren’t full time professionals yet. You are paying for what you get basically. Anyways, now that I have got that out of my system, lets carry on to the services I have received here.
I have got many cuts before, which is $ 17. Such a good price. I have never had an issue with my cut before. I have long straight hair and I normally like to get a trim on the length and layers trimmed as well. they have always done an awesome job on that. One time I also got blunt bangs, and I was super nervous but the lady did an awesome job at it and I received so many compliments on my cut.
I have got my hair colored here maybe a handful of times. I once walked in telling the lady i want J Lo’s hair, and they did an awesome highlight on my black hair and also dyed it a brownish color so that it kind of looked like an all over color with goldish hues and she told me I was J Lo’d out! My hair looked really really good. I think I have spent about $ 40-​$ 60 on my color here. I have only once had a negative situation. All that happened was that the color did not come out as I wanted it to, like it didn’t look like I had even dyed my hair, so I came back another day and I just had to pay for the price of the color which was $ 10 and the second time my hair looked great. Another time, the stylist didn’t feel like she could do what I wanted with my hair, so she had someone else do it but she watched and assisted her. Well while taking the foils out of my hair, the less experienced stylist left a foil in my head and the lady who was mainly doing my hair had to do one process over again since that part of the hair did not receive it. I felt bad for HER more than she did for me since we closed the shop down! That day because of that situation they did not have time to cut my hair, so I came back another day for that.
So if you have 3 – 4 hours for color, and 1 – 2 hours for a cut, and don’t want to spend salon prices of $ 50+ for a cut then come here and you can save a lot of money.

Well honestly, I HATE writing one-​star reviews, but I feel as if I’m writing a lot of them lately unfortunately.
My experience here actually was not even an experience. I made an appointment for 10:30am, arrived at 10:25am. I had 4 people come in after me, all of whom were placed in line before me. They all got stylists and got their services started. I, however, did not. I was still waiting at 10:45. I asked the counter gentleman and he told me it’d be just a few minutes. I waited until 10:50 and left.
Maybe you guys can give me some feedback here because I usually get my hair cut at a barber, knockouts, or Floyds. (and have had at other schools before with no issue) When I set up an appointment, she (or he) is there at my appointment time, and the most I’ve waited was 10 minutes… even then, I typically get apologies.
But this place didn’t even seem to care. Like I was expected to wait 30 minutes AFTER my appointment time for a hair cut. Then when I left, they just shrugged it off like, «whatever.»
So I don’t know. I won’t be coming back here, but if you really need your hair cut here I guess go for it. Wasn’t worth it to me. There are better places for similar prices around. Heck, Wal-​Mart will probably do a hair cut for cheaper and faster.

Pretty much your run of the mill hair academy… services are a little cheaper, but might take longer as the students must have their work checked before they can move on. I had ombré done and am very happy with it.

LOVE this place!
However, you need to be aware this IS a school, and they’ll let anyone in who can afford it (most of the time).
Pay attention if you get a junior or below to do your hair, they may be too nervous to do a good enough cut, sometimes they miss a section. Of course, their instructors check, but seriously, they sometimes just look, and don’t pick up a strand of hair if they like/​trust the student.
So, that being said, great prices, AWESOME products, and pleasant enviroment.
I’ve been going for over 20 years, if that helps ;)

This place is the best for cut and color! Cutting edge hair design at it’s best and least expensive…

They used to allow you to request a «salon-​ready» student at the time that you booked an appointment. I guess that’s what a lot of people were doing, and you are no longer allowed to request such a thing. I had one great experience and one not-​so-​great. The first time I went in for just a cut and the girl was graduating in 2 weeks and did an excellent job. The second time I went in for the works and it took forever! The student took over 30 min just to wash my hair and 1.5 hrs to blow-​dry and straighten. I had to leave before she could even get around to the trim part of it all. The price, however, outweighs any negative you may experience. $ 17 for a wash, blow-​dry, cut and style — you can’t beat that!

Gettin the hirruh did… wonderful student staff that really wants to please. Quality FAR ahead of most places…

This place is awesome! I love it! The students are friendly and talented. It’s very affordable and you get a good quality with it all. Hair cuts are $ 17, full color for long hair is $ 36. It was pretty great for me and I will definitely be coming back here.
MAKE SURE to call ahead and make an appointment. Like.. . 2 weeks before.

DON’T GO HERE IF YOU ARE SUPER-​ANAL ABOUT YOUR HAIR or if YOU DON’T HAVE A LOT OF TIME TO SPEND IN THE CHAIR!!!
Okay, with that said, let me explain those two statements: First of all, I’ve been getting both cuts and highlights (mostly the former) at the T&G Academy for almost 8 years. I’ve had GREAT experiences (low cost and great finished results) and I’ve had BAD experiences (multiple hours spent in a chair for a mediocre-​to-​terrible result plus you still have to pay for the services performed because it is a school and this is an implied rule).
I keep going back for two main reasons– 1) because the cost of having my short, very thick (read: HEAVILY texturized) hair cut every 6 — 8 weeks is so cost-​prohibitive for me on a teacher’s salary, paying roughly $ 25 — 30 per haircut is extremely reasonable, and 2) BECAUSE my hair is so high-​maintenance, I frequently end up with the INSTRUCTOR actually cutting my hair because it wears the student working on me out (I’m not kidding!).
9 times out of 10, I’ve walked out of the Academy with a smile on my face and a fat little tip left inside the tip envelope for the student! Every now and then, I’ve left with a bit of a grimace on my face, still knowing full well that I’ll be back for my next cut within two months. Today was no exception! I’m just hoping that when I return in two days to have my hair «re-​done» (for a products fee of $ 5 but NO services charge), I won’t spend another 6 ½ hours in the chair (like I did today!) and can finally leave satisfied with the results.
I won’t bore you with the details of today’s experience or name names, but I want anyone who’s thinking of getting his/​her hair done there to realize, this is a SCHOOL of an ARTISTIC trade. And becoming proficient in it takes time and practice. If you choose to go because of the great price, PLEASE go in with an open mind and a big window of time blocked off on your calendar. Any amount of time a haircut takes for a ‘professional’ stylist to do, multiply that times 3 for a student! As for highlights, expect it to take even longer because they’re still getting the hang of the chemistry, the technique, and the color wheel.
I WILL continue to go back to the Toni & Guy Academy in Carrollton (North Dallas) primarily for the price, but also because I believe that a challenging head like mine is great practice for a wanna-​be hair stylist and since I’m extremely laid back about the whole deal, it’s far better that they squirm with someone like me and an instructor hanging over their shoulder, than with an uppity bourgeois housewife paying full-​price at the mall salons!