TruGreen

These guys were included in my previous lawn care package from an unnamed company.
I don’t think for a second they did anything other than put down flags and print up a bill. My grass is in no better condition than it was before they started their flag planting. I do not recommend them.

I don’t know why these landscaping companies are so flaky. I called TruGreen last week, someone was supposed to come possibly the same day, but more than likely it would be Thursday or Friday. No call, no show. I called Saturday and they apologized for the mixup and said they were scheduled for Monday. Monday came and went, no call, no show. I called them Tuesday and told them forget it.
I can’t say this review is fair for how they actually perform their services, because they never showed up. But if you want a company you can count on, keep looking.

If I could give zero stars I would. This company is horrible. We’ve used them for a year now and it’s been a battle. We schedule appointments and they never show. We have called in to speak with someone and all we get is a not so friendly secretary telling us she will reschedule us for the next opening. Yet that next opening the guy never shows up for! Why schedule us for an available spot if it’s not really available? We have been told over and over that their guys are over booked. Ok I completely understand. But if they’re overbooked why book me for a day you know they won’t come? We’ve been told multiple times someone will show up and they don’t. We don’t even get a call saying hey we won’t make it or sorry we didn’t make it.
Beware if you call to ask why someone didn’t show up when they were scheduled you’ll get a nasty and mean response from the person on the other line. The people that work the phones are very unfriendly and never give a real answer. They’ll yell at you and give you the runaround. You’ll get blamed saying you should have called the minute you noticed the guy didn’t show up so you could reschedule for the next spot. Excuse me? I have to sit around and watch your guy not show up then call when he doesn’t so you can schedule another appointment for him to not show up to? That’s not how businesses should run.
If you’re looking for lawn care I recommend looking elsewhere. We noticed one of our neighbors using Scott so we’re going to give them a try.

I paid $ 600+ for a years service in Irving TX in March 2014 and received the service I expected. The tech’s were punctual and professional. We sold our home in Oct 2014 so I postponed the scheduled Oct aieration and transferred my service to the Plano office near our new home. I scheduled the aieration for Nov 2014, which they said they did, although I wasn’t able to see any sign of it… that was the last time I’ve seen them. I’ve called a dozen times and waited 10 – 15 min every time only to get customer service that can only take a message. I finally got a vc message from someone who said I was scheduled for the week of 3/​23, but that tech didn’t show up then or ³⁄₂₄. ³⁄₂₅ I called again and they said they would tell the tech to call me — he/​she never did. ³⁄₃₀ I called several times more trying to get the branch managers name, Ph# & office address. I called the Ph# but went straight to customer service in Indiana, I drove to the street address (1500 E. 10^th St, Plano, TX), but there’s no Trugreen office there. I called again and instead of making the selection I knew would connect me to cust service, I selected the new service option, which was immediately answered by a salesman. I explained my efforts to him and he advised me my service was scheduled for April 2. Regardless of how they do ⁴⁄₂ I’ve made my last call to them, I will forfeit whatever $ they screw me out of, avoid the stress and frustration, and give my business to a smaller company who cares about customer satisfaction.

I dont understand how a company with no customer focus can even be running a business.
I took TruGreen service since the previous owner had it and wanted to continue the lawn care. There was no discussion from an expert of what needs to be done to the lawn and soon enough a guy comes sprays some pre-​emergents and leaves. No follow ups, no courtesy calls. It was winter, so one could not obviously note changes. So we waited. In March, weeds started growing and still you can see them spraying «pre-​emergents and post emergents». No effect. This time i called that guy and asked what he is doing — He has no clue. I pointed him the weeds and he looked puzzled. I requested a call back from manager. No call for 2 weeks. I got a call back when i didnt pay !. Manager comes and says they needed a stronger weed control and did topical weed sprays. It took care of the weeds, but no call back again.
I get a call back after 1 month with a quote for aeration that was ridiculously high (i checked with 3 others). A company with no transparency and customer first attitude should not be given any business.
After we discontinued we got calls from service department stating they want to make things right. And Guess What — they just wont listen to what you want from them. They go on justifying how they were right.

My TG guy comes and goes like a ghost and my grass looks greener and thicker than anyone on our street. I enjoy the fact that I can set this service up and they take care of business without fail without asking me to do any work.

These guys are a massive ripoff and run a very sketchy business.
First of all, they will sell you on a very reasonable package of $ 60 or so every 4 – 6 weeks of treatment. They will mention some additional treatments such as aeration but they will avoid telling you the price in order to get a verbal agreement, and they will imply to you that it’s part of your package that you’re paying $ 60 for.
They’ll come out and you’ll see a $ 170 charge for aeration and $ 160 for fire ant treatment.
To put this into perspective, my area has local companies promoting lawn aeration service with the same equipment for $ 39. Fire ant treatment is done with the same chemicals that you can buy in a $ 12 can of Ortho.
Understandably these guys have some overhead that the local companies don’t, so I can understand a little bit of an upcharge — but 4X??? Are you kidding me?
When I called customer service they claimed they had recordings of me agreeing verbally to these treatments for those prices — which would have never happened because they’re absurd — but refused to play them for me or provide any proof.
They bounced me around but ultimately refused to provide any credit so I cancelled my service immediately. Spoke to a supervisor and explained that the cost of a credit — even a partial credit — is much less than the overall damage of the negative word of mouth but they simply didn’t care.
Grats TruGreen. You got my $ 330. Hope it was worth it.

Besides their poor customer service… Always wanting to repeat your info every time call… they can’t get thinks right. We stop their service when killed our front yard and would not own up to it.

Huge waste of money. They came out twice and threw something on the lawn. It took him all of 2 minutes to do this. 2 months later and we are overrun with more weeds. Not a single weed died. We went with a new company and immediately we saw what a scam Tru Green is.

We signed up for a free quote and an agent called us within 10 minutes.
At first they were very friendly, but when I thanked her for the quote and telling her that the quote sounded good, but I was getting some more quotes from other companies, she rudely was pitching how she gave me a great quote and we couldn’t possibly be getting a better quote anywhere else.
When I said I still need to get more quotes, she just hung up without another word.
Wow. We actually liked the quote, but that is just so unprofessional, I don’t even want to know what happens once we sign up and have a problem.
Well, we won’t sign up with them, so we don’t have to find out.

When I signed up I agreed to pay in full for an entire year in order to get a discount. I was very specific about signing up «for a FULL year». Then when January rolled around they sent me a bill. I called them to say I signed up for a full year and they said, «Oh, not really — what you paid for only took you to the END of the current year.» I clearly remember the phone agent saying that I was paying for a FULL year.
After speaking to a couple of phone agents, and then the manager, I just felt like I couldn’t trust what they said, and I felt that they dealt with me in a sneaky manner, and it was just not a good experience. I am a reasonable person, I don’t like to rock the boat or complain, but dealing with this company was just not good.
I cancelled my service, expressed my frustration to them directly, and just left it at that. Then I proceeded to get calls and junk mail asking me to come back and sign up again. I called them numerous times telling them to remove me from their mailing lists and after a coupe of months and a few times calling them they finally stopped. So I am free at last from TruGreen.
Not the worst experience I’ve ever had, but I was surprised at how difficult they were to work with. I am done with them.

I had Trugreen for less than 3 months… I canceled the service after watching the security cameras from my property! The tech was on site for less than 10 minutes, sprayed less than half the lawn and was gone before he could finish smoking the cigarette he had in his mouth. I would not recommend them or use them ever again.

We went with TruGreen several months ago, but decided to slim the budget after finding out that we were expecting #2. The issue with TruGreen came after we cancelled. we now receive 4 – 6 calls on each cell phone a DAY asking us to come back to their company! We decline, request that they do not call us and then get another call within the hour! I am so annoyed at this point.
I would never go to a company that tries to annoy people into their service!