Virginia Cook

The Agent I worked with was Fran Deen, she was actually referred to me by my brother who used her a while back.
I have heard how some agents are working now a-​days with having their clients do searches and only setting up viewings and meeting them at the house … That confused me especially in today’s market where it is pretty hard to find people who have financing.
Fran subscribes to an ‘old school’ customer service. My wife and I had been looking around for a house for about a year since we were in transition from Austin. It took us a little while to figure out what area we wanted, but we had a few houses we thought were pretty nice, and sent that list over to Fran, she gave us a few more options and then asked us to meet her at the office.
She drove us around looking at houses for almost 4 hours the first day getting us situated with the area, and showing us some really nice places.
We really appreciate the fact that she took time to figure out what kind of houses we were interested in, getting feedback on all of the houses that we visited. There was even one house that both my wife and I were really excited about, and she just shook her head ‘you don’t want that’ she said but showed us on the second trip out. She was right, the house was nothing like what we were interested, but we I am glad she showed us anyway.
I highly recommend Fran, the rest of the agents seemed nice as well (though I didn’t work with them) She also gave us a huge list of people that her and the other agents have used to do repairs in the past which was really helpful as well.
All and all this was a fantastic experience.