hhgregg

This location is a hidden gem. It is never busy and there is always empty parking spots. I call the ones right to the front VIP Parking LOL.
I came in to use up a $ 100 gift card which expires next month. With $ 75 delivery, HHGreg will give everyone a gift card.
There was nothing I desperately needed so I purchased a 9″ Proscan Tablet. It was listed as $ 79.99. When the salesperson rang it up, he said «Something is wrong here». I asked «Is it coming up as a cheaper price?». He answers «Yes it is but we wont’ say anything». It rang up as $ 59.99. Happy I am!!!
This is my second purchase from HHGreg. My first was a washer/​dryer set. I did my research online and when I went into the store, there was a similar model that was «out of the box» — someone had returned it due to the set not fitting so the set was reduced. I knew someone working there so he was able to me a discount off of the discounted price.
I had issues with the first delivery. The holder that the dryer sits on was broken so they just left the machines in my living room and left. I called up and complained and HHGreg sent out guys to actually setup and install the washer/​dryer with a new holder. Getting 2 years to pay (well the price is split into 24 payments) plus the gift card helped remove the bad incident with the delivery.
The staff is really friendly and if you are like me who likes having the whole store practically to yourself, this location is great.

This should really be posted against a corporate site and not an individual store but this is the closest store to where I live and the only place to post.
I ordered 2 55″ Samsung TVs for approximately $ 1700. We scheduled delivery for Friday, December 12^th. I was called the day before and told that they checked the TVs when they came in and both screens were cracked. They wanted to deliver new and undamaged TVs to me the next day but I told them I would be out of town. Long story short it’s a month later, I called 4 times, held on for as long as 20 minutes and asked for a supervisor each times, left messages, emailed twice through the website even referencing the order number and leaving my cell (no follow-​up from anyone — why have a place on the website for questions or problems if you do nothing with it?) and only was able to speak to a supervisor on my 4^th call. Amanda, the supervisor told me a refund was made on 1÷1÷15. I told her that is not reflected on my credit card statement online and she told me to be patient and that it takes 7 – 10 days. HELLO, that had already passed.
H.H. Gregg, there are way too many choices for me to buy my electronics at than to deal with your inept and poor service and without any regard to customer satisfaction. I’m sure that as you keep this up you will find yourself in the same situation as the other dinasour retailers who are now out of business.
Best of luck, you’ll need it.

DIRECT MAIL HOOK: We got a sale flier in the mail from HH Gregg. We never shopped there before but our bedroom tv is on it’s way out and when hubby saw a low price on a 40″ tv we figured we’d get it. (We rarely use the tv so we didn’t care about features or brand name — as long as it worked it would serve it’s purpose.)
HELLO DOES ANYBODY WORK HERE?: I walked into the store and several sales people were standing in a cluster in the middle of the store. The store was very quiet — I think there were 2 other customers besides myself. I wasn’t greeted; I walked through the store to the back where the tvs were, and when I made eye contact with an employee just standing there, I asked if he could help me. I told him I wanted the 40″ Haier tv that was on sale for $ 200. He told me to follow him to the computer and he checked stock. Once he saw that he had it, he asked for and entered my name, address, and phone number. While he entered my info he stared at a couple and a co-​worker a few feet away from us. He was clearly listening to them and when his co-​worker walked away, he was fixated on watching and listening to the couple. He told me the price was more than $ 200. When I reminded him it was on sale per the direct mail I got a few days ago he asked me to wait a minute and walked away.
I MUST COME ACROSS LIKE I’M NOT FROM EARTH: He returned with the store manager who spoke to me like I was an idiot. He explained that their next sale would start tomorrow. He told me that the sale flier must be related to Columbus Day sales. I told him I didn’t know because hubby looked at the flier and when he told me about the sale price of the tv I said I’d pick it up. The manager went on to ask if perhaps the price was a coupon — «you know it would have dotted lines and you’d cut it out». Yes, I am from this planet and I understand the concept of a coupon. I again told him that I didn’t review the flier but I didn’t think it was a coupon. Then the manager told me that the reason I got it a few days ago is that they put instruction on the flier directing the mail carriers to deliver the material within a specific time period. Did I look like I just landed? I must have. I asked him if the bottom line was that he couldn’t ring me up today at the sale price and he told me that was the case. I don’t know why he just didn’t say «Hi — the sale starts tomorrow and that’s when the sale prices will be in effect. I’m sorry that we can’t offer the sale price to you today — can you come back tomorrow so we can take care of you?»
NOT FEELING THE LOVE: Between not being acknowledged as I walked through the store, to having a sales person more interested in other customers’ shopping experiences, to feeling talked down to by a manager who evidently is used to talking to idiots, to no one showing me a tv or trying to present a product or similar price to me, I didn’t want to make a purchase with HH Gregg. The manager made no attempt to show me their inventory or have the store employee show me other tvs, etc.
THE KICKER: I came home and tonight and looked at the flier — guess what? The sale is for September 14 – 20 and the instruction for the mail carriers states «Postmaster: please deliver Sept. 11−13». That’s some slow mail delivery! But it underscored the fact that the manager doesn’t know the content of the sale fliers (like to know that there is no 40″ Haier tv about to go on sale for around $ 200). I used to work retail and we knew what the fliers looked like and what was on sale/​when the fliers would drop, etc.
I FOUND A TV!: After I left HH Gregg, I stopped by Walmart and the guy in the tv area told me that while their tvs were just a bit higher in price, if I shopped at
the prices would be about $ 50 less. I went online tonight and found a refurbished 46″ 1080p tv with 3 hdmi ports and a port for vga input for $ 299. The tv has a warranty. I purchased it via
that linked to
so I got an additional 5% off!
I’m glad I didn’t make the purchase at HH Gregg. I think the showroom looked ok but I don’t think they know how to deliver a good customer experience. I wonder if this is why the store was near empty.

Hmmmmm not impressed.
First time in a HHGregg. Crazy place when it’s a Sunday afternoon and there are more workers than customers. The place was empty. I wasn’t impressed with the prices or selections. This place doesn’t hold a candle to Best Buy.
I will say that the workers were very helpful and friendly.
Not recommending this one, Stay Shopping… at Best Buy.

Barry from HH Gregg near the Sawgrass mall was fabulous! So incredibly responsive, got us a great deal, and followed up to get us the ideal installation time for our dishwasher. Dealing with a death in the family made our week tough, but Barry and the HH Gregg team made our week so much easier. I highly recommend this location for their customer service and their commitment to making the customer happy.

I went to the hhgregg in Pembroke Pines looking to see some 7 inch tablets that were on sale for under $ 100. This was the second time that I came to this store to see these tablets. The first time I went to this store 2 weeks ago, the tablets didn’t work. The salesman had told me back then that their batteries must be used up. How are you supposed to test a tablet if they aren’t powered up? YOU CAN’T!
I decided to try again to see those tablets. I thought that I would give this store another chance. Maybe this time the tablets will be working. Big mistake. I once again found the same tablets on display and once again, none worked! I asked out loud if there are any tablets here that work? None of the salesman around me acted like they heard anything I said. I left vowing never to come back to this store.

I went to the one on Pines Blvd. in Pembroke Pines but since that one doesn’t show up, I will review it here. HHGregg was actually pretty good and I ended up buying a Samsung tv there after looking at several different places. It did take about 10 – 15 minutes for a salesman to come over and help us; however, I was busy looking at their tv’s so it didn’t really bother me. The best thing is that you can negotiate prices with them and you can get other items bundled together. The salesman threw in a blu-​ray player, an extra pair of glasses and gave me a discount on the HDMI cables. He tried to sell me the warrany purchase plan like his commission depended on it and finally gave up when he admitted that Samsung has a one year warranty on the tv. I do have to say that the whole buying process was really tiring and if he could have moved a little faster in asking for discounts, finding out information, etc., it definitely would have me the experience a little better. The one issue is that they didn’t have the extra pair of 3D glasses in stock meaning that he had to create a will call ticket and either my wife or I has to call every day to see if the glasses came in. He related that they will set them aside for us for about a month but they will not call us. That part is on us. I’m almost convinced that calling them won’t do anything and one of us will have to physically go into the store to get the glasses. But we will call a few times and see what happens. I probably would go back here seeing as how I can’t stand Best Buy. The only thing I wonder is why he could discount the speaker phone we purchased by $ 2, but when he tried to discount it by $ 4, he wasn’t allowed to. Are they really that hard up for $ 2?

Went here to check out prices on a T.V. The sales person Miguel was very nice and took the time to show me items in my price range even tho he was told that i was only looking and wasn’t buying today. He even explained the differece of led and lcd to me. He didn’t make me feel pressured in any way shape or form and said when i’m ready to buy come and see him and he will check out their compitition that way he can garentee me the lowest price possible as their policy states they garentee the lowest prices around. The place was very clean and well organized and you could see where everything is at as soon as you walk in. I deffinatley will consider going back when i’m ready to get my T.V.

bad customer service and fraud thanksgiving deal.
ordered an external hard drive online during black friday, item never arrived. called customer service and was told the item was discontinued. told I could ‘upgrade” or «exchange» to other products.
I was supposed to receive their call and email in 72 hr after order was placed. if I did not call them after a freaking 10 daya, they will never have a cutousy to inform me and refund me.
Apparently their so called «black friday deal» is just a fraud to try to lure u place an order. Feak junky store.

I’m glad Best Buy has some competition. We went here looking at the camera on sale. The salesman was nice and did not pressure us. Whatever questions we had that he did not know, he did not have a problem referring to his partner instead of misinforming, (see Best Buy). Nothing I like better than to hear a salesman tell me they do not know but will check. In a sense I should know more about what the camera should do according to the specks.
We decided on an upgraded camera to the sale which was not in stock. The regional Manager was there and quickly offered us a nice discount if we would go to the Ft. Lauderdale store. It was placed on hold and when I got there the Manager already had it put aside and waiting. I will return here to shop unlike Best Buy only when I must.

Two weeks after their opening, we finally got the chance to go and visit our neighborhood hhgregg. Upon entering, the first thing I noticed was the size and layout of the store. The store itself isn’t as big as a Best Buy nor is it as diverse in levels as the usual Brandsmart; everything is laid out and at eye level for you to see. Indeed, no imposing partitions or racks or shelves give the store a sense of openness and, for someone not familiar with the new store, it was nice to know where everything was by simply looking and not having to walk around and figure out where everything is.
With that being said, my wife and I had no issue in going right to the refridgerators and we started browsing, we were immediately intercepted by a store employee and I though, «Oh, here we go. The pushy appliance guy trying to oversell us on everything!» I couldn’t have been more wrong. The associate, Robert, came up to us and didn’t attempt to sell us anything, instead, he went about describing to us the different features, brands, models and finishes. About 4 minutes later, I finally inquired about financing and how theirs compares to the other big national stores. He told us what he knew and excused himself to get more information — WOW! An employee who actually is willing to go and give the customer MORE INFORMATION, I’ve never had that happen to me at Best Buy. +1, hhgregg.
He came back with all the info that we needed to better understand what our purchase may cost us. After taking in the different fridges and their prices (which, by the way, were better then any of the places we had been to) we decided to see how much we would get approved for. 15 minutes later, our search had ended and we were approved with an excellent credit line, so good, that we decided to also buy a range! At the end, we purchased a new fridge, range, range hood and microwave. Our delivery was to be the following morning and, speaking of delivery, it was FREE! That’s right, they had a special promotion that made the delivery free and, another promotion that took an extra 5% off EVERYTHING we bought! What!?! +1, hhgregg.
We were awakened at 6:45 — good thing it was Sunday — by a phone call from the delivery guys letting us know they’d be there between 9:30 — 12:30, much to our surprise they actually came a little earlier because their previous delivery order cancelled on them, YES! They brought up the range hood, the microwave and the range — which we installed ourselves. Then they brought up our new stainless steel fridge they grabbed the AC cord and plugged it in and it began to hum, I told the delivery guy not to place the fridge into the opening in the wall were the old fridge was because I still needed to run a water line for the ice maker. They proceeded to test the range — which heated up right away, noted again that the fridge was starting to cool up and proceeded to pack up and leave.
My wife and I then decided to install our range hood but, the refridgerator was in the way, like I stated, it wasn’t placed into the wall because I still need to run a water line to it. We decided to push it in and that’s when a grim reality hit us: THE OPENING WAS ½″ TO SMALL FOR THE NEW FRIDGE! Color me apoplectic, –1 for not measuring the opening first. So we started deliberating upon our options, shave down the drawers? cut out a piece of the wall? Let’s go to Loews and see if we can figure something out? Call our handyman neighbor? Call a capenter friend of ours? Aaaargh! In the end, we decided to go back to the store and exchange our current one for a new one.
When we got there, Robert recieved us. We let him know the issue we were having and straight away he led us and started measuring fridges for us. We finally found one that we liked but, it was close to an extra $ 1000 then we wanted to spend; unfortunately, it seems, the standard width of a new modern refridgerator is 35 ½″ and, unfortunately, since they are such a new store, hhgregg only had several modern stainless steel fridges with an ice maker/​water dispenser in the front — don’t get me wrong, its not that they didn’t have a sufficent array of 33″ stainless steel fridges, it was that none of them matched the look that we were trying to achieve.
We asked Robert if there was anything he could do to lower the price. He took us to the associate’s table and went to talk with the manager, David Alexander. David was able to do 2 things for us: He dropped the price $ 250 dollars, he gave us free delivery (previous delivery was a special for that Saturday) and, he honored the extra 5% off. He made it comfortable enough that we just had to say yes.
hhgregg is an EXCELLENT alternative in S. Fla. for your eletronic and appliance needs with GREAT customer service and competitive pricing. I HIGHLY recommend that you visit their stores and break the Best Buy/​Brandsmart monotony; just remember: measure first.