Verizon Wireless

THIS LOCATION IS NO LONGER OPEN!
They have moved to a new location.
2105 south university drive
Davie

This location was great! We didn’t have to wait that long and the guy that helped us was patient, informative and gave us options that would beat for the needs and wants we had. :) A+ for service

Went to upgrade my phone. I started off with Andrea who was very helpful. She got pulled away to help one of her regulars but I was handed off to the manager Jonathan and the service was seamless. Great experience. I was the first one in the store at 9 am. It quickly filled up while I was there but it seemed like all of the techs did their best to help everyone in a timely manner. One thing that I liked is that everyone that walked through the door was acknowledged immediately. That goes a long way with me.

This is a rarity by all means-​but every time I have come into this store I’ve been in dire circumstances and i’ve been welcomed with open arms.
When my phone was stolen at Off the Hookah the night before I was supposed to leave town for Christmas break-​I found myself waiting here at 8 am so as not to miss my noon flight. Anticipating the typical 2 hour visit to Verizon I’ve had in the past, I went in tense. I explained that I had my phone stolen and needed to be out ASAP. I was instantly helped and had a new phone with no plan changes (exactly what I wanted!) in 40 minutes. No problems making my plane. Only now almost 2 years later am I upgrading said phone-it’s a tank.
Back in March, I went in to just inquire about my plan. On an individual plan that cost around $ 90, I went in just to ask if there was anything I could do or cut out to save me some money since I’m a student on a budget. Whichever gentleman helped me immediately read my mind and slashed my bill by $ 30 a month. I was THRILLED. I didn’t have to sign anything, upgrade any contracts: NOTHING. So easy-​so happy.
I always come into these stores expecting to be hassled but this location has exceeded my expectations beyond belief. I haven’t had any technical problems with phones so I can’t comment on the tech support in this location. But I’ll come back here for any issues I do have since I’ve had good service when I have been. Insider tip: come during business hours (i.e. not after 5 pm and not on the weekend), you’re way less likely to get stuck with a line and get a lot better help from the staff.

excellent service… very friendly and knowledgable staff!. a+ a+ a+…

It’s because of this store and the sub par customer service that I try to always order phones/​accessories online or go to Best Buy. The employees are generally not friendly. If you get one that is friendly then they’re not knowledgeable. I actually had to walk the rep helping me through the purchase of an iPhone on my account and the transfer of contacts. The experience also took way too long.
Bottom line: stick to online shopping or try ANY other retail option.

Don’t get me wrong, I LOVE Verizon. And when I’m in back home (NorCal) customer service is an A+!
but Everytime I come here, something is amiss.
— There’s a line for technical support.
— but there’s a waiting list that you have to wait for a Rep to write you name and issue down
— and there’s still the line…
— The Technician here (the only Vzn store that has a technician On-​Site for MILES around Broward) has the gall to LEAVE the store at exactly 8pm, when there is a line of 4 people still WAITING For their phones to be fixed. I’m sorry, if there is work to be done, can you really just CLOCK out per whatever schedule you have?! (I mean, when i’m at work, if there are patients to be seen, there are patients to be seen! we can’t just say «peace out!» and leave?!)
UGH!!!
Either, this store needs to hire another full time technician, or there needs to be a technician hired at another local store.