Charter Communications

Don’t waste your time trying these guys out for their internet service. I am constantly disconnecting and reconnecting my equipment. Realistically speaking I have to either reload the webpages and resubmit what I’ve been filling out on websites.
Or at least 5 times an hour when I’m online my service goes from connected to limited.
$ 45 a month for this type of service is unacceptable.
I’m trying to find another service provider today.
I would not recommend this company at all.

So… home for Thanksgiving and decide to upgrade my mom’s cable and internet. Since she lives in the middle of nowhere, the choices are fairly limited, and thus I find myself calling Charter Communications.
I set up an installation for Monday morning between 8am and 10am. At 10am, I call them to inform them they aren’t here. «So sorry about that. He’s running a few behind at his last job. We’ll call you, but he should be there by 10:30.
10:30. He’s not here yet. I call. «Oh so sorry. He’s not from around there. He got a little lost. Should be 10 – 15 minutes. I’ll call you at 11:15»
11:45. Still waiting. And no call.
Bastards.
Are you serious? Does ANYONE like sitting around and waiting for 2 hours let alone 4 hours.
If you can go with anyone else I’d highly recommend it.
—An update:
This actually just happened. Called again. «I’m sorry. He’s actually a travel technician and he just got the warehouse, so we can’t actually give you an ETA.»
WTF!!! ARE YOU EFFING KIDDING ME???
—-Another update:
After talking with a supervisor, they don’t actually know where the ‘warehouse’ is. I said, can you tell me at least it is in my state. «No, we can’t say that.» Fabulous.
—-Update:
He came at 1pm. For 3 hours. And left having not been able to figure out how to do the install successfully.
We rescheduled for tomorrow between 8−10am the next day.
At 9:47 I called and the dispatch told me they actually never ‘officially rescheduled’ for tomorrow.
WHAT???
Now I’m on hold waiting for my third supervisor. FUCKING IDIOTS
3÷29÷2014 — continued stupidity. I went to download hbo go, but you need your 16 digit account number and the security code from your PAPER bill to sign up for a chartered online account. I called to explain I pay online and don’t have a PAPER bill and they can’t give me the security code on the phone or via email. They have to mail it. Via regular postal mail that will take 3 – 5 days. Sell your charter stock now because these guys are Luddites. See you in 1989.