Enterprise Rent-A-Car

I rented here a bunch of times, they are very nice people. Never had to pay more than the initial estimate. And it’s great how they offer you a ride.

They made everything regarding my trip to Plattsburgh for work super easy. A representative was kind enough to pick me up from the train and give me a lift back to their office. Once there, I was in and out in under five minutes and in an upgrade no less. Drop-​off at their offices during off-​hours was very smooth. The only downside is that they don’t have a way for you to drop-​off your car at the airport, however the staff at the office gave me all the information I needed to get a cab from their offices to the airport which was less than a 15 minute drive.

Bought an air/​auto rental package through Allegiant Airlines on-​line. The auto rental portion was through Enterprise. The Allegiant reservation document stated: «Please proceed to the Allegiant counter to pick up your Enterprise rental.» The Plattsburgh airport has become so popular that multiple airlines use the same small counter space. As a result after I deplaned I approached the counter & there was a line of 50 people in line to board an outgoing flight with 2 counter staff. There was no other assistance available so I stood in line for 25 minutes to talk to the counter rep. (I was number 20 in the line of 50).
The first thing they said was Oh, you didn’t have to stand in line…, sure, there were already several people attempting to do that ahead of the outgoing customers.
Anyway, I spoke to the counter clerk, and they picked up a cell phone and called Enterprise off site to come pick me up!
I was told to wait outside for them. I waited a half hour. They picked me up & another couple that had called them. Took 10 minutes to get to Enterprise, and rental proceeded as usual at auto rental agency. I did overhear them inform the other couple that because they were leaving on a Sunday flight, they could just drop off the keys in the drop box, and then call a cab to get to the airport! This is in a town with very few cabs. I was returning my auto during regular hours, so I had no problems on the return, they immediately took me to the airport.
They had no maps of the immediate area. I asked for directions to the Turnpike to go North, they directed me to the old military turnpike. I should have asked for the Through-​way, which is the correct terminology for the Expressway North. The correct route was only a few blocks away. I found it myself, but a map of the area would have made the process less confusing.
Without a locator map when I went to return the car I did drive in circles for 15 minutes searching for the storefront, which is not very well marked in a small strip mall.
Note to self for future trips. Hertz is the only auto rental company with a counter inside the Plattsburgh airport.