Craig Fencing

Was impressed with their work on neighbors’ home. Thought they had done work on adjoining fence. Contacted them about an issue and interest in possibly hiring them for additional work. Susan didn’t give me a chance. (One of the strangest series of emails I’ve received as a potential customer.) Try to talk to Russ directly. Based on what I’ve seen, they do good work.

This is a completely unprovoked review (which seems like an anomaly in contra costa county). These guys did an amazing job on our fence. George was really professional and simply badass. Russ is a good dude to work with. We are renovating and have worked with so many contractors in the past 9 months. I think this has been the best partnership we have had. Work with these guys. You will not be disappointed.

They did a great job on my fence. Showed up on time, good quality wood. Let us use a credit card. Stayed on budget.
My mother (who passed away) painted some art on the old fence and Craig Fencing managed to cut out the artwork so we could nail the paintings to the new fence!
I would have given them five stars, but they trampled a couple of plants…
Would use them again.

Three calls-​Verizon mobile says not available.

Russ Craig is an expert fencing man and always has the best ideas and solutions. Even when there is an error made he is a stand-​up guy, makes it right and is always fare. I would thoroughly recommend Craig Fencing.

The guys from Craig fencing did a great job repairing our fence that was just about to fall over. It looks much better than we expected. Had to wait 3 weeks for the work to be done, as they were backed up, but they did the job in just a few hours. Would definitely use them again!

I would like to highly recommend Craig Fencing for any and all fence/​gate replacement or repairs that you might have. The quality of work speaks for its own, pricing well within reason and always available to discuss other options and alternatives.

Just adding to my last review. Craig Fencing replaced the fence along one of the two long sides of my property, plus 3 gates. The work was again excellent and the work crew was very pleasant and accommodating. The job required a lot more brush clearing on the neighbor’s side than either I or Russ Craig had anticipated; they were cheerful and philosophical about it nonetheless. I was especially impressed by the fact that the crew carefully created a beautiful cut out around a largish tree limb, despite the fact that I’d told them I’d be okay with having it cut off if necessary. They were absolutely correct in their assessment; the tree would have looked awful if the limb had been cut, and instead, the tree and the fence look just gorgeous.
Communication was fast and efficient :)

We got our referral for Craig Fencing from our realtor who told us that she had used this contractor both for herself and recommended him to other clients. –we should have looked them up on Unilocal!
The owner, Roger Craig, came to do the bid him self, walked our property with my husband. measured and did all you’d expect him to do, including giving his verbal guarantee that the fence would meet all code requirements. When his crew arrived, only one person spoke English — the «supervisor» — Mr Craig did not show up but for a few minutes at the beginning of the day, ostensibly to give directions on how we wanted the fence built.
Imagine our surprise when we went out to check on the progress later in the morning and found that the workers had no understanding that the fence was to be built to follow the contour of our terraced land and to block our view of our neighbor’s yard.
We tried unsuccessfully to reach Mr. Craig and finally my husband had to draw out the plans for the supervisor. The supervisor was finally able to understand what we wanted and made the corrections. However, the digging the workers did on the incorrect work resulted in much of our hillside being dig away, therefore they put in retaining boards instead of replacing the soil. this resulted in the fence height being out of code compliance by 24″ on the back side of the fence. We had contracted for a 6′ fence. With the added retaining wall they constructed the fence was 8′ tall on the back and 6 feet in our side which was terraced — a clear code violation.
We had also contracted with Craig Fence to replace a long flight of exterior stairs. The builders had no idea how to build stairs so that they were each the same height and came out correctly spaced at the fixed top and bottom landings. Again my husband had to show the workers how to do the math to make this come out correctly.. The builders almost got it right — after several tries on several steps. They still had to put in an additional 12×2 step directly on the cement landing so that the last step wasn’t too low. They also did not level the steps and had to re-​do the first few after I tested them and found them to be dangerous and a fall hazard. SLOPPY! Again — no Mr Craig.
When the job was finished, Mr Craig walked our side of the fence and stairs and declared it fine.
When we informed Mr Craig of the code violation he told us the code issue was «our problem» and would not remedy the situation that he had caused by not giving his workers instructions on the fence plan.
I would not recommend Craig Fencing to anyone and am very sorry we did business with him. Buyer Beware!

I had a complicated fence installed by Craig Fencing last year and so far it has help up nicely. Russ came over for the quote and met with another contractor at my house to coordinate the install and post placements. I have had no need to call him back for anything.

Updated Review:
After calling four times and waiting for a month, I finally received a call from Mr. Craig, telling me that someone will come fix the fence. He apologized for not calling sooner, and explained to me that he had a family member who has been ill.
Someone did come and did fix the gap I complained about between the fence and the gate. Now there is no gap. The person who fixed the gate just added another panel of the fence over the existing one, so now the fence, unfortunately, is visually awkward. It did fix the problem with my toddlers, but still I wished this issue would not have happened to begin with.
I adjusted my review from one star to three stars, because Mr. Craig did respond and fixed the problem.
—–
(Previous review)
I must agree with the previous reviewer. Craig called me back right away when I initially called to get an estimate. He showed up on the day that the work was done, to get a check from me. However, he never calls me back when my gate door started to not become flash to the fence, and also the gap between the fence and the gate started to widen within just a few month after we installed it. I called him every week, to ask him to come over and fix the problem. So far, he has not called me back.
I have three toddlers, and with the gap of the fence and the gate door widening, I am very afraid of their arms getting caught to the gap. (They could squeeze their hands in if they choose to now.) I thought it would be wise for them to fix the problem now before it gets worse, because if anything happens to my children because of their poor workmanship, I will have to report the case to appropriate places. I don’t know how much Craig understand the issue that I am having.
I still hope he calls and deal with the problem, but I am not sure if that happens.

I got a handful of estimates for fence building, and decided to use Craig Fencing since he was able to price match my lowest estimate and he also had an excellent rating in Checkbook magazine. The only time I met Russ Craig (owner) was only when he came over and gave me an estimate. Otherwise, we only conversed by email and phone. BTW, he is very difficult to get a hold of either way. (Notice there is no physical address, just a PO Box).
The day of the work, only a crew of Mexicans arrived, but not him. I didn’t even see him when it came time to inspect the work or pay the bill.
They built 120′ of fence using con common wood and pressure treated posts. If you do use this company, STAY AWAY FROM PRESSURE TREATED POSTS. They do not guarantee/​warranty the work when the posts twist and bend and makes your fence unstable.
The work was mediocre, considering it was a fence. They didn’t add gravel to the posts holes to allow for drainage and the quality of wood selected was poor with knots that came out leaving holes and splintered boards. The gate hardware installed was of cheap quality too.
When one of my Pressure Treated Post twisted and bent to the point where the nails separated from the top rail making the fence unstable, this company will not do anything to fix this, even though he knows this happens and everyone else in the industry knows this too. As a top rated company in Checkbook magazine, you would think that he would wait for the posts to dry and cure before installing them so you can see if they twist and bend before installing them.
My neighbor got his fence done by A&J Fence and looking at the work, I should’ve got it done by them instead, and they were much less expensive too. Considering how expensive my estimate was without the price match, you would think that the quality of wood and work would be outstanding, but is wasn’t. Unless you get a much lower estimate than all the other fence builders, which is doubtful, avoid Craig Fencing. There are other fence building that do better work for much less, and with better quality wood.