S&G Carpet

We had a great experience with S and G. Britton Wells was our sales person. He was not pushy and very well mannered. The installer Luis and his coworker were very professional and tidy. It was a two day install job. We chose luxury vinyl tile by Armstrong. They replaced the baseboards as well. Prices were extremely fair. I would definitely recommend them.

I had someone come to my home to take measurements and quote a couple of options of products with installation. Admittedly I was a little shocked at the price since other companies had better prices for better products, but I gave them a chance and kept them in the running while my husband and I made our decision since I really liked one of the choices in flooring.
They came out on Saturday, and I got 2 frantic calls on Monday asking about the pricing and when we’d be booking. They brought their price down on the second call after I called them back. I let them know we were still thinking and that if they won the bid they would get a call. After that point they kept calling, and even sent a letter (misspelling our last name – that was a nice touch.)
At the end of it all we went with Lumber Liquidators. (We know about their scandal, but chose a brand made in the USA with good reviews)
S&G –almost– won the bid, but with as much as they harrassed us it really turned me off. If you have to call me more than one a day, a few times a week it comes across as desparate. Are your sales so bad you have to act like a thirsty THOT? Bleh…

I had a fantastic experience with S&G when I was replacing some carpet with laminate flooring. I had initial bids from some big box stores (think Home Depot and Lowes), and wasn’t going to use S&G, but Lisa told me they’d beat the competitor’s price and that she wanted to earn my business.
And they did. The whole team, from Lisa and Mark in sales to the installation crew, was attentive, professional, pragmatic, and generally on top of their game. The hand-​offs between the sales crew, the measuring team, and the installation team were seamless. Across the board, everyone I spoke to was a pleasure to work with.
I had multiple bids for the project S&G was competitive on price, far superior on customer service, and had a broader, higher quality selection of flooring. I don’t think the other stores could have pulled this off on my timeline and budget. It was less than a week from my first phone call to S&G new floors were selected and installed. And they look just beautiful.
You should give these guys a try.

DON“T GO THERE-​go elsewhere. So many issues!!! I wanted to get my bedroom and a computer room carpeted-​how hard is this? Went to S&G as they state they will knock 10% off any competitors price. Lie number 1. I had a quote in the form of an email-​they would not accept it. I told them they are straddling a line they don’t want to cross. I cc’d my Attorney and they changed their tune real quick. They said they would pay for sales tax. Lie number 2. They would not honor this. Once again they backed down. Now about Customer Service-​what a bunch of bull! Marcia the store manager was about as helpful as a fart in a windstorm. Communications were lacking detail and intelligence. They don’t respond to emails in a timely manner. You ask a question like can you give me a rough price for the carpet and installation and they say ‘we give excellent Customer service.’ WHAT? Can they read and think? I wanted numbers-​not words. After fighting with them I went to a competitor and received great service and timely responses. Act like this place has Ebola and avoid them at all costs unless you are a glutton for punishment. BTW other places have a better variety for less cost and aggravation. Also don’t try to contact the Corporate Office to complain-it’s a family run business. You have been fairly warned.

I can’t say enough about my GREAT experience with Alex @ S&G Carpet. When I decided to replace my flooring, I went to S&G Carpet because of an ad they had in the newspaper. My salesperson was Alex and he was the amazing !!! He worked with me on getting me the right flooring, price, installation date, etc. Best of all, he always met all of his follow-​up promises with me. My flooring is installed and looks great. Alex called once it was installed just to make sure I was satisfied. Now that is GOOD customer service! Thanks Alex for all of your help and work. You are the BEST!!!

DO NOT GO HERE! Worst experience I have ever had with ANY company. Things started off great with a wonderful sales woman coming to our house but went WAY down hill from there.
The story of screw ups is a very long one, but the bottom line is there was absolutely no follow through from this store. After being promised that the carpet would be delivered to their warehouse in 3 – 14 days, but it never takes as long as 14 days, we had to call every few days to get an update from our «sales guy». Ever single call, he promised to call us back in a day or two with an update and NEVER ONCE CALLED US. Every time we called, he was «so shocked» that the carpet was not in yet, and «it never ever has taken this long.» Well, it was taking that long and we were out a lot of $$ because our tenants could not move in until the carpet was installed.
Finally, the store manager got involved and we learned where her team gets their horrible follow through from. She found another carpet that could be installed that weekend. It wasn’t the carpet we wanted, and to make up for it, she gave us an upgraded pad, a measly $ 50 off our order, and committed to me that it would be installed on the following Saturday between 9:30 — 10:30am. Well, the installation company calls and says it will be between 2−3pm and they have no idea why she would commit to that time because that would be impossible since the carpet hasn’t been cut and has to be picked up from Santa Clara. To top it off, the installers were late (again, I had to call to find out where they were at 3:30pm), and they finally showed up 2 hours late.
So, I finally get my carpet. I told the store that they should not charge me until the manager follows up and does more for this colossal fail on all accounts. Here we are 2 weeks later, and she has not followed up. She had told me she would call after the installation to make sure all went well, and once again, did not follow through. They have not charged me for the rest of my order, and if they do, I will fight it. This was the worst experience ever! ZERO follow up from a company that prides itself for its service experience. I will never go back to S&D and would warn anyone looking at them to go somewhere else.
And I am sure there will be no follow-​up on this review. Ha!

I just had 3 bedrooms carpeted by S&G (Pleasant Hill location). When I began my search for carpeting, I had been fully prepared to go carpet shopping at several places to check for best customer service and pricing. I value great customer service, and would even pay a bit more for it. S&G in Pleasant Hill was great from the moment I walked into their showroom door. Lisa greeted me as soon as I walked in and helped me find what I was looking for. They were so nice and attentive, I didn’t even look elsewhere. They let me take as many samples home as I wanted and gave me a great deal on my selection. I don’t think I could have found better pricing. They sent a person out to measure the rooms right before Thanksgiving Day, which I appreciated because I was in a hurry to get the rooms completed before Christmas. My carpet was ordered and arrived a week later and was just installed today! I got multiple phone calls from Lisa throughout the process to ensure we were on the same page with the installation. The installers (Angel and Jose) were great. They did beautiful work (they also installed new baseboards and did a really nice job) and cleaned up nicely before leaving.
I can’t say enough about my experience with S&G. I am so pleased. I will definitely be using them again when we do our final home remodeling project and install hardwood floors in our master bedroom. Thanks S&G!