Wendy’s

I’ve never had a problem here food wise. The staff usually seems a bit crazed (assuming they’re short staffed?) and are always tongue-​tied when I go through the drive thru. I suppose that happens to the best of us, so I can’t dock points for that. I’ve actually never eaten inside so I can’t say anything regarding the conditioning of the dining area. Concerning food, I love the Son of Baconator and chili! My favorite meal there for these cold months!
I’m not crazy about the location since it’s attached to a gas station and a Dunkin Donuts, and having room to drive around can be challenging at times. Since it’s right off the interstate I suppose all these businesses being attached is more convenient for travelers so they don’t have to stop at more than one place for gas and a meal.

Worthless staff. Worthless food. Worthless everything. Whoever owns this franchisee should be ashamed of themselves. I’m writing corporate on Monday. This place is filthy, the food is bad, and the staff really bad. AVOID

Starving/​hangry on 2÷24÷15 we hit the drive thru on our way from the airport to our hotel in Hopkinsville, KY. The lady taking the order was flippant and therefore I docked a star BUT the order was correct (I had my doubts) and it was good quality.
I ordered a grilled chicken combo w/​a baked potato w/​sour cream. I added a pretzel bun for $.30, pickles, and onion– no honey mustard. My boyfriend had the baconator combo and said it was tasty and the fries were amazingly good– their fries are usually where Wendy’s poops the bed.
Anyway, our total less tax was $ 13.63 which included 2 drinks. The diet coke was good.
If in the area and craving Wendy’s, I would swing through.

UPDATE:
Gave it another try yesterday, but if anything it’s gotten worse. They seem to be hopelessly understaffed. There was no line at all, but several people came in behind us and then just left before ordering when it was apparent that it was going to take a looooonnng time to get something to eat. Our order took close to 15 minutes to complete, and we had to go back for an item that they forgot. It looks like they’re trying to cut costs by running it with as few employees as possible. If they keep this up their costs will be zero since it will be out of business.
Wow…if the people who work in this place were any slower they would be moving backward. I’ve seen several occasions where people in the drive-​thru lane just give up and leave, even after placing an order. I spent 15 minutes there this morning, with ONE CAR in front of me, waiting for a simple breakfast order. I would have left, but there was another vehicle right behind me and there was no room to pull out.
I see from the reviews on here that their service problems have been going on for at least the last year or so. I don’t know who owns this franchise, but it’s obvious that it’s someone who doesn’t care if it goes down the tubes.

Absolutely the WORST service ever. Total disastrous management. We walked out and went elsewhere. Wendy’s should shut this place down.

It is unbelievable how terrible this place is at everything. It doesn’t matter if there is no one in line or 10 people in line, you will be waiting there at least 20 minutes to get a single sandwhich. Your order will never be correct and the food will be barely put together.
The people who work there make it clear that they could give a care in the slightest and seem almost purposefully to move slow.
In my 27 years of life, I have never made a complain to a manager of a restaurant (be that fast food, chain dining, or fine dining) except this place. It is just awful in every regard.

If you’re in a hurry, then this is NOT the fast food place for you. They usually have one person taking orders, and this very same person is usually the person who has to fill the order as well. They get easily confused so it’s best to check your order before you leave the restaurant or pull away from the drive-​up window.