AT&T Authorized Retailer

Just had the WORST EXPERIENCE EVER at this AT&T Store
Dropped in during lunch today to ask about upgrading my wife’s iPhone 5s to 6s Plus. Was greeted by Kevin (apparently he’s the store manager there)
I wanted to know how to extend my wife’s AT&T contract for another 2 years. This is where it all went downhill.
Kevin said «oh we can’t do that in this store, but you can purchase the 6s Plus outright from us for $ 750 or sign up for the AT&T Next payment plan» When I asked Kevin why he couldn’t just do the 2 yr contract extension he looked irritated and just WALKED AWAY from me and started helping another customer.
Nice move bro.
Your attitude SUCKS Kevin. Like another reviewer said, I hope the higher ups at Spring Mobile reads this and you get demoted or fired. You do not belong in a «customer service» position. The fact that you’re a store manager is even more shocking. I feel sorry for the people that work for you.
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For the third time I went to this location and was treated very rudely by Kevin. He is unpleasant, rude, and a little condescending ! I will not return to this location and I will not recommend it to anyone I know. If you want quality service and go to the Stoneridge mall location. You will have a much better experience there even though the wait is a little longer. Avoid The Hopyard store, and avoid Kevin!!!

AT&T is now known as the most corrupt and greedy businesses in the Industry. Typical of any businesses that become careless when they have enough corporate accounts to be able to care less about customers and customer service. Hope AT&T will dissolve before year 2017.

The customer service at this place is terrible. I came to upgrade my phone since I was eligible for the 2 year upgrade and I got a 5 minute presentation from two different employees on why I should sign up for the AT&T Next plan instead when I buy the phone because I’d be an idiot losing money if I didn’t.
I asked them what were the main benefits of the program and all they could tell me was that I’d save money. They didn’t show me my new adjusted/​different plan or really try to help me, they just wanted me to sign up for the Next plan for a more expensive phone that I didn’t even ask for!
I’m sure they’re right about the saving money part but their attitude and condescending tone was such a turn off that I left the store after 15 minutes. On top of that, they said they didn’t even have the phone I wanted in any color and it would take a week to arrive. If I was going to wait that long, I might as well just have the phone shipped to my place and bring it a store that actually appreciates my business.

I would give it less than star if I could. Just walked to transfer from an iPhone 5s to the 6s that I received from Apple. Kevin was rude! His response to my request for was «why are you here, just transfer the service» and then he said «they must have sent instructions in the box just follow those.»
I walked out immediately!

Not a corporate Att, it is a «authorized retailer» that tried to hide so when I ask specifically. Bad business already. Not interested anymore in even giving the small business a chance so I don’t have to go to the corporate store in the mall. Truth is what it is, please be honest to others in the future.

I came in on my lunch hour to buy a new phone because I had gotten mine wet and it wasn’t working– it was old and time to get a new phone anyway. Kevin was awesome he helped me out. He didn’t try to sell me anything extra and recommended what was right for me. I got the iPhone 6 16gb, which is a big upgrade from my 4 and I am loving it!
I didn’t have the info needed to activate my phone, but Kevin was patient and even let me use his personal phone to call out because mine didn’t work. He was the only one in the store because his coworker was on lunch, and he also helped customers who came in while trying to help me. Needless to say I was there for a while, not because their service was slow, but because I didn’t have the info they needed. After I finally got the info, Kevin helped me setup my phone and pick out a phone case. His coworker Joe came back from lunch and was nice enough to buy me a Jamba because I had jokingly asked where mine was.
These guys definitely went above and beyond to make my day and the phone buying process less painful. Thanks guys!

This is the strangest AT&T I’ve ever been in.
I head in and there is one guy in the entire store helping a customer. He says it’s lunchtime so everyone is gone. I wait.
I tell him I need to make a change to my plan due to some upcoming travel. He says that the can’t make changes to plans at this location and that I could call customer service or go to the mall. A bit strange but whatever.
I tell him I want to change my current phone for a newer version. He says that I could either call customer service and have them send it to me in a few days, or I could go to the mall and they could do it for me there. Really?
How do you have an entire store that can’t ADD services to my account or SELL me a phone? What do you do here… sell chargers?

Single worst experience I’ve had in recent years, in terms of customer service. I went there so someone could help me move my contacts and SIM card to my new iphone. I wasn’t trying to make any changes to my account or plan. Just a simple switch from one phone I have to another.
When I walked in, fifteen minutes after they opened, there were two associates working there and already several people waiting to be helped. One of the associates was nice and helpful, whereas the other had a pinched look to his face, like he was perpetually smelling something bad, kept huffing and rolling his eyes as he was helping the people ahead of me.
I was hoping he wouldn’t be the one to help me, but alas, my dream did not come true today.
His idea of help was to tell me to do it myself through the «Cloud.» I am Technologically Slow, so I told him I didn’t know if I had «the Cloud.» He huffed and rolled his eyes and begrudgedly looked up my account. When he saw that the account was under my husband’s name (same last name as mine), he flat out refused to help me, telling me I was not an authorized user, that I could be anyone, who knows?!
The worst part was his attitude. I get it if he couldn’t help me if I was asking to make any changes to the account, but the reasoning was lame, and the way he went about talking to me was incredibly irritating. It was like I was an annoying thing on his To Do list, that he was supposed to make go away, not a customer he was trying to help.
Hey Kevin, your attitude SUCKS. I hope your higher ups read this and that you and your crappy disposition wind up demoted or fired. No one should have to deal with someone like you in a customer service related job. Maybe you should try getting a job in some warehouse, where you don’t have to deal with actual human beings.

Kevin was an awesome help, my screen protector was cracked on my iPhone so I came here and his service was sooooooo down to earth and professional. This is by far one of the best AT&T stores I’ve ever visited.

this spot isn’t an authorized ATT retailer, it’s an ATT corporate store. yet they don’t have a self-​serve pay kiosk here. only 3 reps were on the floor valentine’s day.
got help from an associate paying my wireless bill. took a while, some unfamiliarites involved. cool thing is free parking here (unlike city att stores).
yes, it took some time but when i tried paying in oaktown no sales rep would help me (first timer, only a fellow bill payer. did)…
3.5 stars

This store should not be a ATT authorized dealer. ATT should be ashamed of themselves for allowing them to be associated with them!
I have gone in here twice to get a SIM card for phones. Both times I was told there were out! (A month apart) Not true! They would just rather sell new phones then give out SIM cards that they make no money on.
Stay away from this store!

Horrible customer service!!! The employees here do not care about the customer. I Unilocaled the reviews and went to another store.
A week later I needed to get a form for a discount so I made the mistake of going into this store. Just to get a form!
The employee said he had the form but told me to go to the mall!!! Since they are a corporate store. WTF? Lazy asses can’t give me a piece of paper! They should close this store! Read the other reviews’ there is a reason why this place has two stars! Really should be one!

We previously received great service here from zaheir. Unfortunately we got the other guy today. Think he might be the manager. Sandy brown hair. He was so rude and disrespectful. I was asking questions about my dads plan trying to figure out how it works and he grew frustrated very quickly and told me to call customer service and they would explain it to me. I asked what they would say differently and he said nothing it will just be a different person explaining it. So apparently he just doesn’t want to take the time to explain. I told him he is obviously having a bad day and being rude and jerky and we will go somewhere else. He made some rude comment as we were leaving about how he has to deal with stuff like this all day. Wow. Unbelievable. They all seemed pretty stressed today. Wait until after the holidays I guess if you hope to be treated nicely.

if i could give them no stars i would — they are careless/​rude and the most unhelpful people ever…
i will never go here again and i dont recommend anyone else go here — there is a wonderful REAL ATT store inside Stoneridge mall and definitely worth driving down there.
DONT GO TO THIS STORE — TERRIBLE!

Their service are slow with other staff standing around doing nothing to help other waiting customers. It wasn’t even busy. Due to the wait, I lost my phone reservation at the Apple Store.

After talking with Att customer service over the phone, they tell me to go to att to get a new SIM card. I go to this att store and I find out that since they are not a «corporate» store, they are unwillingly to get a SIM card for me. So after waiting in line for 10 minutes, they tell me I’m out of luck. Ok, I understand that they are not required to help customers with things that corporate stores do. But why wouldn’t they take this opportunity to create goodwill and a potential future customer by getting the items that probably costs nothing for them? Now I get to drive to another att store and wait in line again. Thanks for nothing.

What are completely different experience that I had. My phone broke into pieces couldn’t see the screen at all. I ran into at&t shop at Stoneridge where I got my phone from. I have explained what happened but sale person is not into helping. So frustrated end up getting my phone at Verizon but still couldn’t get the contact back. Didn’t know what to do then friend suggested to go AT&T at Hopyard. Hesitate to go in to AT&T ever again but I was desperate to get my contact back I went in. Shannon who I explained what happened and told her other AT&T shop couldn’t do it. Shannon said let me try. She tried number of times to make it work and finally she retrieved all my contacts. I was speechless. What are service she provided. She recovered all the bad images I had with AT&T. Thank you Shannon! ! I will be sure to send my friend to her.

Walked into the store on Sunday needing 2 new phone chargers. Both salespeople were with clients, which is understandable. I was in the store for 20 minutes and not a single one of the salespeople acknowledged me while I was in the store. Not even a «we will be right with you».
Poor Poor Poor Customer Service

I have spent the last two days on the phone with AT&T! 31 minutes in Saturday and 45 today. I lost all services on Friday 8÷23÷13. I was told no one could come until Monday to repair problem which is with their equipment out side! I have no way of contacting 911 in my house as cell phones don’t work inside of house. I was informed Saturday that a emergency request was put in and I would have a teck on Sunday! That was from call center I PI! Today I was informed after 45 minutes that work request never put in and this was from call center in India! I don’t blame call centers I blame AT&T for their lack of customer service! They then insulted me by offering a $ 20 off my bill! Really let’s see jeopardize my family by not having 911 not to mention my wife’s ability to conduct business from home! I’m ready to pile all hardware on street and let them talk to my lawyer for payment!