Charlene Hu, MD

Very apathetic dr. Also, My MRI was denied by my insurance… I only learned this because my insurance sent me a letter. Zero follow up from her nurse. I called to cancel follow up appt, as there would be no MRI with which to review. I barely hung up with receptionist, when the nurse called me IMMEDIATELY to tell me MRI was denied, but That it was a must to reschedule follow up. So basically MRI wasn’t a concern bc she doesn’t see reimbursement from that. But couldn’t call fast enough when I canceled an appointment from which she would profit.

Dr, Hu is awesome. I have been to several neurologists before and she has been the most receptive and patient with me. Her bedside manner is great, no typical doctor ego trip. Even though I didn’t hear what I wanted to, she took the time to explain everything with me and go over my concerns until I felt comfortable. I think she asked me 4 – 5 times throughout the appointment if I had any questions, which I very much appreciated. She also engaged my mom who came with me. She seems very willing to work with you on treatments and medications to find out what is going to be best for you.
I think she has moved to 5575 W Las Positas Blvd in Pleasanton since this Unilocal ad was created, because that’s where I saw her. The staff was very friendly there and on top of things, which is impressive since she shares the suite with a lot of other doctors. I was asked to arrive about a half an hour early to my appointment and I think I was actually sitting in the room with Dr. Hu right at my scheduled appointment time.
Overall, it was a good experience and I am glad to have found her.

My experience here was terrible. I arrived 10 minutes early for my 4:30 appointment, and I sat down to wait after I checked in. I noticed that there was a lady and her son next to me, and they fighting nonstop, and the receptionists were doing nothing, even though the pair was VERY VERY loud, and since the office is small, sound carries. After 30 minutes of waiting, I was called back. I was surprised at the wait, since there are 3 doctors at this office, and only 2 patients including myself. While I was waiting in my room for Dr. Hu, I could here her talking to another patient thru the wall. This patient was the man and his mom who had been arguing. It turns out that they were 45 minutes late to there appointment, and Dr. Hu saw them instead of seeing me first and then them. Since there was nothing else to do, I listened to their conversation. They were talking about their favorite cupcake places and who their favorite contestants on Top Chef were. They also started sharing recipes. After 20 minutes of waiting in my room, and stepped out and talked to the receptionist about the wait. She said that she couldn’t talk to Dr. Hu while she was with a patient. Frustrated, I went back to my room, and waited for another 10 minutes. and the entire time all they talked about in the other room was the Food Channel, and Barefoot Contessa. Fed up with waiting for over an hour, I told the receptionist that I had to go to another appointment (even though I didn’t have one) and I left. Dr. Hu didn’t even come out and apologize for the wait. While she had been talking about food, I had been waiting with a terrible headache from a concussion that I had received in a sports related incident.
The service of this place is downright horrible, and the doctor is not professional. Off to the Stanford hospital I go.

I love Dr. Hu. Ive been seeing her for about 5 years now, and she is very caring, very thorough, and has a wonderful bedside manner. She is proactive, and very knowledgeable… her office staff are very nice and personable, and efficient. They get me in ASAP when I need it, and Dr. Hu has even called my home to find out how Im doing (on weekends!) Seriously the best neurologist in the Bay Area!

Dr. Charlene Hu may be a competent neurologist, but be warned that her staff (shared with Dr. Man K. Leong), are prone to making maddening mistakes in appointments and in billing. If they make an appointment mistake, the staff will insist they did not make the mistake (mind you, this happened to both my wife with Dr. Hu and to me for Dr. Leong so I know this is not a fluke). The billing statements of Dr. Hu must be deconstructed with a spreadsheet to understand, and not only that, they change month to month… sometimes they don’t credit you for past payments, sometimes they do. We just were billed a year later on a missed appointment that THEY caused. They claim the bill is a year late, yet no previous statement ever mentioned a missed appointment at all. As I said, Dr. Hu may be a competent neurologist, but STAY AWAY because the staff is three-​stooges like, except you won’t laugh.