FedEx Office Print & Ship Center

2 stars because they overcharged me by double. Plus 2 extra because the assistant manager Manjula was so kind and helpful and reimbursed me.
The overcharge was a mistake that the employee should have caught, especially when I questioned it twice.
However, Manjula realized the mistake and fixed it promptly. Thank you.

Every time I go there they try so hard to make me use their packing services. The last one they really went too far.
I wanted to ship a very-​well packed package. The first agent said that it is «not professionally packed» but after checking his computer he said that he will be able to cover it for the amount that I wanted. He asked me to fill out the form and went to assist someone else. When I was ready, another agent came to assist me and he started the process all over again, telling me that they can’t cover for damages. I told him that the previous agent checked it and that it is ok. So they started discussing and then the told me:
«We will add a note that we are not responsible for any damage».
Me: «who is responsible?»
Agents: «not us»
Me: «So why are you charging me money for insurance if you are not going to cover any damages? The package is very well packed, and inside the original box of the product»
Agents: «Sorry, can’t cover it unless we pack it for you»
Clearly, it looks like they get instructions for pushing their own packing services at any cost

Service is very slow at this location. Only 2 employees behind the counter. There was like 15 customers standing in the line.

I’m not like one of those Unilocal superstars that gets their rocks off leaving 1 star reviews, but the service I received today was so laughable I just had to.
I work at a store that does a lot of shipping so I’m familiar with how things work.
I usually schedule pick ups, but I needed my shipment out today so I drove to this location to drop it off.
I had 4 identical boxes, 2 needed to ship out and I was taking 2 back to my store.
This kid working there is inspecting these things like his life depends on it.
First box, kinda smushed
Second box, dented corner
Third box, small hole
These are the reasons he won’t ship a single one of my boxes instead suggesting I pay for him to repack it.
Maybe this is a new scam for FedEx to make some money, but I seriously cannot believe they wouldn’t ship them.
I’ve attached a picture of the hole the one box the kid wouldn’t let me ship or tape over.

Worst service! Worst printing job. Let’s see, I call ahead and get a price for 4×6 prints. I go in and after 30 min of screw ups they finally decide on how to do my very simple order. I go to pick it up the next day and surprise extra charges to «enhance» my file, and my print/​invitation was cut down .25″ on all sides. So basically I’m paying for you to cut off my invites? Oh and throw on top of it that the guy that came over to help the nice guy at the counter was a total &”@&! No thanks. Never again! Worst experience and won’t come back.
Update: so apparently this is something that can happen when your print has color that runs to the edge. It took 1 call to another print shop to have someone with a good attitude to explain it nicely to me to understand it. It doesn’t change the fact that not only did that guy have a bad attitude and was totally rude, but that if your a good print shop like ups in Dublin, all it takes is communication and discussing prices up front.

Terrible customer service. Go to UPS. They are not friendly whatsoever, and will ultimately leave you frustrated. Consider this your warning.

Get it in writing! sure send us the document through email and we’ll print 100 copies for you. I get there and it’s black and white for $ 43 or $ 200 and it will take 5 days. horrible customer service when they set the wrong expectation.

They need more employees! There clearly isn’t enough people to handle the amount of customers.

My gash. The slowest service on the planet. Took forever to get help to ship a box and there was only one person in front of me. FedEx please address if not… UPS all day long.

Worst customer service ever!
I went to pick up an order my wife placed on Walmart with my name listed as pickup people. Walmart sent her an email instructing her to pick the order up from this store with me listed as a pickup person.
However, the representative, her name was Rachel I believe, was not helpful at all. She asked me for ID. I gave it to her and stated that was my wife’s order but with me as a pick up person. She said she couldn’t give it to me because my wife and I don’t share a last name&*()??? I showed the pick up email from Walmart to her. But she didn’t care. Finally, after I dug out a tracking number for one of the packages, she only gave that package to me, but not the other.
I think the worst part was not this glitch between Walmart and FedEx, we all screwed up before. It was the combatant attitude of the representative. Her tone of voice was very non-​of-​my-​business like. That was the worst customer experience I ever had with anyone.

Worst customer service anyone can ever offer. Not sure about their own products offerings. Very slow service

Just visited to take some prints as my home printer is not working. Horribly slow self service computers. Screen freezes and had to close and open browsers repeatedly. Took 10 min to print 2 documents, should not have taken more than few min. They charge by min.
When I went to report the experience, got callous answer «it is not our fault».
Not visiting again

The customer service is mediocre. It’s hard to get somebody’s attention. Anything above just making straight copies is a chore. I hate going there. I wish there was an alternative. But at least they’re open late.

Printers hate me. So I have to go here to print single pages. But the service?
Yay! I’m a fan indeed. This specific location was very spacious, clean, helpful, and, professional.
Gmail can now send files to the printer with a cool retrieval code. Walking in and using their self-​serve machines did not make me scared, gulp in hopes of not charging per minute, and did not waste my time!

This is the worst customer care office ! I went there trying to ship a tablet over seas, after filling all the forms, the guy behind the counter (who is not very knowledgeable) told me that he can’t ship it because I needed «a cirtificate of origin «?? Despite that he works for fedex, Just like me he had no clue what the cirtificate was and where to get it nor did he try to ask his senior. I grabbed my package and went home and called Fedex customer care and explained the issue, they said that I do not need any cirtificate !!! Called the Pleasanton fedex office and explained to the lady «customer care «she was not helpful at all and not nice on the phone. I asked her where to find the «cirtificate of origin». She had no clue either but insisted that I need one ! Or if I wanted to ship the tablet without the cirtificate then they won’t gurantee my package being delivered .
This is the worst fedex office and this guy behind the counter needs some trainning for sure. The lady in the office needs customer care lessons. That was the last time u will ever see me at a fedex office,

So when you need to make copies or ship something FedEx –this is where you go. I don’t like to spend much time here. They are often under staffed and I find the air to be high with anxiety. So here’s what I do when I can. I use the website to send in what I need and call to confirm its done. Then when I go to pick it up, I take a deep breath and choose that I am not in a hurry.

I come here on a regular basis to print presentations for work and it is never a smooth process. The self service color printer jams almost every time I use it and some of the pages end up coming out wrinkled and bent. I usually end up having the people behind the counter print it for me but they swear it takes 20 – 30 min to print around 100 pages. Really? My printer at home will go faster than that. Not to mention the cost of copies and printing is outrageous. For 100 color copies it is over $ 100. The staff and service here is not worth my time anymore and I will not be returning.

The 2 people working tonight were extremely unhelpful that I have to write a review. There wasn’t any customers when I arrived at 10pm. There was a man and a dark haired woman working and when I walked up to the counter they looked at me and didn’t say anything and continued to work in whatever they were doing. I had to call out to them and I don’t really feel like writing everything down but they were very rude and did not want to help at all.

Know why I go to a copy center? Because I can’t be bothered to do it myself and/​or it is more time efficient. In today’s case both scenarios applied. I didn’t have the time to feed page by page into my copier at home because it would have taken forever (35 pages). So off I go to the FedEx Office Print & Ship Center…
First of all it took about 5 min before someone was able to help/​acknowledge me. Finally, I told the person behind the desk what I wanted and I was escorted to a copy machine. I didn’t really want to do it myself, but fine. I was given instructions and I was on my own. That didn’t go so well because it cut off signatures at the bottom of my legal document. It took about 5 more min for me to get help and to have the $ 40 of copy charges taken off my credit card. I still needed copies so they tried switching the paper tray to legal size. Same problem with cut off signatures and another 5 min wasted. So what was the final solution? They said the only way it could be done was to feed page by page to get the desired size because that «tricks» the copier. Wow, that was exactly what I didn’t want to do and to avoid that, I decided to go to a copy center. You know, the place that specializes in making copies.
What is possibly equally as frustrating is this is not the first time I have done this. I have asked a person at the Livermore location to do the same thing with the exact same type of document and she took it from me, copied it, stapled it, and gave it back to me with a smile. Easy as that. So yeah, Eek! Methinks not!

They were talking about bingo behind the counter and working slowly even though there were lines waiting to be helped but even with that the speed has improved. I really need to find another place to go. (from 4÷1÷13)