J.Crew

Please don’t sort your sale section by color, it is VERY difficult to find anything in your size! It’s not fun!

This location is just so so. Not much selection or good inventory at all. I feel like every time I come here, I end up just walk back out.

Very poor customer service at the Pleasanton location! I wanted to exchange a hair clip and the manager, the way he looked at me and asked if I had proof of purchase as if I stole it kind of look! I was shock! I will never set a foot there again!

This review is for customer service. Very friendly staff, easy returns, and comfortable browsing. The girl with the nose piercing made the return process seamless. I was offered bottled water on my way out. Five stars for this quick trip.
The layout is very inviting — lots of space. Will come here again.

I had never shopped at J. Crew before the other day. I was helped by a female staff member that was really great. She started a dressing room. Helped with selecting some clothes. All of my choices were on clearance. I was also allowed to use a 15% teacher discount on top of the sale price. I felt like was shopping in the olden days, great service, good quality, and fashionable clothes. I loved the attention. It was a shopping experience. I will have to return when in the need of something new.

As I age out of the Hollister/​PacSun/​Hot Topic demographic and look to dress a little sharper, J. Crew is one of the only options at Stoneridge that offers what I need to look a little more like a 20-​something and less like a teen.
They’re not as stodgy as Banana Republic and their clothing always fits wonderfully slim and long in comparison to Gap, a huge plus for a 6’4 waif like myself. Ever since Abercrombie & Fitch cut the length of their shirts back to where they now barely reach my waist, I’ve taken my shirt-​buying business to J. Crew and feel much better for it.
The quality is much better than H&M, and if you buy at the right time you can get shirts for less than $ 20. A great price, especially in comparison to the aforementioned Banana (where I never seem to see ANYTHING under $ 40.) Yeah, service is hit-​or-​miss, but at the very least I’m able to get dressing rooms when I need and I get checked out efficiently. No problems, but nothing like the service I get at the Valley Fair store. The store itself is a bit dated and could use a little love, ESPECIALLY the dressing rooms (the fluorescent lighting and green carpeting HAS TO GO), but it’s still a regular stop when I’m at the mall.
Until Topman arrives at Nordstrom or an Urban Outfitters finally comes to Pleasanton, this is my one-​stop shop for decent clothing at decent prices.

I look forward to coming back and giving my five star review. J Crew is one of the few retail chains whose clothing I adore, and I’m a loyal customer. So, I was very disappointed by my past experience at this store, as it stood out from every other encounter in the worst way. I wanted to exchange the size of a sweater my brother had bought me for Christmas, and while they no longer had it in store, the associate (She has short dark hair and I want to say her name is Julia, but I’m not positive) said we could order it online and started processing an even exchange at it’s now reduced online price. On top of being very unfriendly, she failed to tell me that we could look up the purchase transaction my brother had done online with just his email address. When I realized this (and that he had paid more for it and I could recoup the difference on a gift card) I asked her to please void it. She got huffy and [honestly] threw my ID across the counter at me, then walked away after telling me a void couldn’t be done and that they «normally don’t even process returns without a receipt». It’s a week after Christmas, are you joking? The nice manager, Jason, immediately took over and acknowledged that he had just witnessed her behavior. He patiently let me call my brother for his email info, easily found the original purchase, and did the exchange with free shipping and a refund for the albeit small difference. I worked in retail for a very similar chain for years and don’t get off on making a cashier’s job difficult; Her behavior seemed inexcusable and something I would have been seriously reprimanded for. I can’t say I’ll stop shopping here over one rude associate, but I really hope to never encounter her negative and disrespectful «service» again.

Always great service! The displays are impeccable. Love all the updated preppy products! Quality is well made and consistent. Although this location seems to not carry as much as Walnut Creek or Valley Fair, I still manage never to leave empty handed.

great product but horrible service. was not greeted the entire time I was there, didn’t bother buying & would rather spend money at the WC location.
sales employees inadequate of personalizing shopping experience, it’s a shame… JCREW is a reputable brand.

I am a frequent visitor and I always get great customer service. This location is smaller but I like that they greet me and leave me along so I can shop in peace. They are always ready for me when I need a room or have a question. I love this place and I love that they offer a 15% student discount and price match their website.

First time I have ever been to a J Crew where they were out of an item, and did not offer to help me use the red phone to order the item. Instead, just told me they would be getting more product next week. Weird, as they could have made a sale.

This location has good customer service 90% of the time. Most of the sales people are great… I survived trying on matchstick jeans in white my last visit. They walked me through it!
My one gripe is that they lack merchandise and sizes. The people there always offer to help you call on the red phone, but I need some instant gratification sometimes! PLEASE stock the store with more stuff!!!

don’t get me wrong, i love J. Crew, a good fourth of my wardrobe is J.Crew. I don’t love THIS location. But I think it has something to do with the fact that it’s in Pleasanton. And the fact that I don’t look like a stepford wife.
I was in early on a Saturday morning and felt like I was being treated like a shoplifter. I was asked many, many times if I needed more help. This was not normal helpfulness, this was the kind of «we just want you to know we’re watching you» kind of helpfulness.
The clerk insisted on sliding my purchases over the pad, not once, but twice (the second time was once it was already bagged). Give me a break. They don’t put sensors in T shirts or plastic barrettes. I know this to be true, as I put myself through college mostly by working retail.

Love love love this is one of my favorite stores!!!

If I am out of my workout gear I do want to dress up in something casual but more dignified looking, I say this place will serve my purpose. Would I normally spend this much for a shirt could get at another place at 5 for $ 10? Most likely not but there is some other things here I did fall in love with and I am pretty interested in picking up for myself. The staff here were quite helpful and could bring back old memories about the past that makes you shake your head «what was I thinking when I wore that!?»
I think I’ll be checking out a J Crew near my place sometime soon.

The merchandise is great quality, worth the price. I have always received very good customer service at this location: I am assisted without having anything I don’t want shoved at me. The associates always have made an effort to get me what I want when it isn’t in stock, actually I have ordered more than I have bought in the stores. The styles are youthful but classic, I love this store.

I received some fabulous service from Melissa and Jacqueline the other week. I had discovered some great dresses for my brother’s wedding online but wanted to be sure of the size. So I headed into the store to try some on, just to get an idea. Unfortunately I was still unsure and spoke to Melissa about the size differences while in the dressing room. She took into consideration that it’s difficult to find dresses for weddings and said I should order the sizes I wanted in their store and she would give me permission to return the one that didn’t fit even though the dress I wanted was final sale.
Jacqueline then helped call the order number for me and was able to get them to give me another 30% off the website sale price since that’s the promotion they were running in the store. I got my dresses for a steal and even though neither of them fit, I am getting them altered and still saved money. I even ordered another dress online and gave them more business! Thank you Melissa and Jacqueline, I will definitely be back!

All jcrews must be different, because this location is fully stocked in their clearance section. I bought a men’s wool sweater from their higher-​end line for 25 bucks. The clearance selection consists of entire wall for women, and the men’s has a smaller section.
I love the wear quality of all their clothes, but this store also has the good service to go with it.
By the way, the jcrew outlet in Gilroy carries the kids line. Their selection is awesome with most at great steals.

This place gets 5 stars for having a huge sale selection and an additional 50% off!!! I always go into J Crew and never buy anything and this time I bought over $ 100 worth of clothes, including a tie and boxers! Best J Crew ever.
Great employees and great polos and pants!

They offer a student discount here. 10% is better than nothing. I’m sure they offer it all the stores but it’s worth taking advantage of, especially if you’re buying an item that isn’t on sale. They make great chinos and jeans. All of their clothing is pretty well made. I’ve had a shirt from here for at least two or three years and it hasn’t faded or anything. That’s high quality in my book.