Mainland Skate & Surf

Was awkwardly followed around by employee, she did not say one word to me, just followed and stared. Manager in the front of store preoccupied with clip board not paying attention to what’s going on in store. Been in other locations none this terrible.

Horrible customer service. Lack of communication between employees and managers. Couldn’t even do a simple return because they don’t have «enough money to do it.» Wasted 2 days returning to the store because 1 employee wasn’t authorized to do a reverse a transaction and yet who got blamed for it? The customer. Don’t make promises to customers
You can’t fulfill.

Okay, there is a guy that works there that is just so creepy. I went in to go buy Toms but the guy kept making me try to buy things. Then he targeted my mom. So we left because he made us very uncomfortable. I came back a few weeks later hoping he wasn’t there, and he wasn’t. Got a great deal on Toms and the ladies that helped us were decent and not creepy. I go into Mainland every now and then and it’s really not that great. Customer service isn’t good.

I already love mainland always have. Love the selection and now they carry more Nike dunk sb’s. So of course I picked up a couple pairs. But omg my experience was 10 times better cause of this girl that works there who’s extremely gorgeous lol. And she just so happened to be the one to approach and help me out with my shoes and again at the register. Always smiling and awesome to talk to. Disnt want to flirt too much cause she was at work, but man I’d go back there just to talk to her. I think her name was Madi. According to the receipt. Lol I hope she’s see’s this review
–Brian

2 stars for everyone asking me if I’m finding what I need (it was over excessive but polite). The cashier, JASMINE, ruined my store experience. Without being prompted to come to check out with any sort of eye contact, she just scanned my purchase with no eye contact and definitely no appreciation. Chin up Jasmine, holidays are almost over and I’m over this store because of your customer service.

Seriously don’t go here if you don’t want terrible customer service. I bought a pair of shoes from them that I have never worn because I got a similar pair that looks better online for a cheaper price. The shoes were $ 87, and I refused to wear them because of all the money that would go to waste. Fast-​forward 1 week and there I am in mainland trying to return the unused and unworn pair of shoes, also try keeping in mind I made it within the 30-​day return policy. The girl at the register did not even greet me and the first thing she says is, «Wow you want to return those? If you want me to hate you…» I laugh, then smirk, and say, «Well I need to return these because they were a lot of money and I got the same pair online for a better price.»
What she does next is appalling: She starts claiming the shoe smells really weird, that there are skid marks on the bottom of the shoe (THAT WERE NOT BY ME, CLEAN YOUR OWN PRODUCTS BEFORE SELLING THEM), that the laces are still laced up (UNLACE IT YOURSELF), and more ridiculous attempts at trying to keep me from returning the shoe. But the shoes in fact are exactly how the store gave the pair to me.
Will never return here, and I don’t think anyone else should ever unless they want a chance of getting cheated for their money.

This shop is the closest thing to a legitimate skate shop in the East Bay. They have great inventory and lots of skate and action sports brands to chose from. The decks, wheels, trucks, etc are a little over priced in my opinion but they have the best selection in the East Bay.

I came in to see what they had & they do have a cool section of clothing & shoes. The kids were really cool & they did greet me, then went back to chatting. Which was cool because they weren’t up my a** following me around the store trying to «help» me shop!
The coolest stuff is sold out of the sizes I need a lot of times, but otherwise, I like this store a lot!

One of the best retail store to pick some of the latest street wear /​urban brands. Brand range from Diamond, RVCA, The Hundreds, OBEY, Nike SB, VANs, Connetic, LRG, etc. It’s a one stop shop and great customer service. They also have tons of more stuff on their website.

Haven’t been to Stoneridge in what seems like forever. Upon entering this place caught my only because I see a HUGE TOMS sign in the window. I love TOMS, so I had to go in. We were greeted by a guy in the front, he dropped us his name if we had any questions or anything. Just like previous posts, other employees where just too busy chit chatting. One star for the greeter!
The store has a lot of different brands, TOMS, Stussy, Obey, all my favs! Diamond supply Crooks & Castles they even got Jordans. I remember seeing the Flints even being over priced. Mainland sorta reminds me of a Zumiez. The TOMs Selection was nice they were all hanging so we don’t have to bug employees to go back and look for a size, I was a little disappointed in the kids TOMS tho, unlike Nordstroms they didn’t have many colors nor selection for the kids. :(

i agree with «rachel» in her post below–
employees at this store DO hang around and chat with their coworkers and give you that head nod like «hey» as you walk in. yo dudes… this isn’t a skate park its your job… so acknowledge I just walked in the door.
beyond that… points for all the gay staff. cute girls throughout. that’s reason enough to «window shop» and difficult to find at stoneridge. not that I’m looking. we’re talking about the «shopping experience» :)
back to my review…
i LOVE that they sell toms shoes. i am able to try on styles casually
(unlike the hard selling going on at Nordstroms) and they’re helpful in checking sizes/​styles in the back.
also… nice selection of beanies. i’m gonna give this store 4 stars. can’t give it 5 since the customer service is LACKING… and the store visually looks messy ‘n cramped.

The service here was rude from the start and the manager, Jin, was the greeter from the start. We were trying to return something and she treated us as though the return was coming from her paycheck. After giving us the runaround she said she was not going to return the item. We asked for her corporate number to contact for help and she had the nerve to give an extension to someone below her in the company. After going thru the system above that person, Ryan was pretty cool but not helpful. We also found out that the owner of the store is part of the problem in this location, not offering any assistance with our problem. pretty f’n worthless and not interested in people shopping here again. Looking for the one sale and never again.
If i had to shop at this store would definitely take the drive to the san jose location. They are friendly and look to help you with all your needs.
Bottom line avoid this chain as to the fact that they are not return friendly and you can find the same product elsewhere for cheaper and not all sales final without stating that to customers upon purchase! Lame

Good place to get your urban gear and skateboard gear. If you are looking for a skateboard or longboard they have a good selection to choose from in comparison to zumiez. They’ve also got a huge selection of Dakine backpacks as well.
The place just feels a bit cramped, especially when you are looking for clothes, it’s almost impossible to find what you are looking for, the staff could be more helpful too as supposed to chatting away with co-​workers!

Frankly, I don’t know what to make of this place.
Why were there so many people just wondering around? That makes me a bit nervous, haha!
They didn’t have the shoes that I wanted, but were super cool about checking in the back to be sure. They offered to order them for me, but I stick to
if I’m not getting the instant gratification of «wearing them out» of the store.

for this area, mainland is probably one of the best places to shop for urban wear. though i can get most of the gear here online and for much cheaper, it’s still a good place to find some threads. it’s for both men and woman, boys and girls. i usually come out with a shirt from here every time i go. they used to sell SB dunks but for some reason stopped. now all they have left of the SB dunks are the rare ones in a glass case next to the shoes. (been eying those bisons for a long time!!). the guys in the back are always cool and the females here are friendly as well. overall it’s a great store but again a bit on the pricey end. LRG shirts will cost you $ 25. most places online you can find them for $ 20. they have a location in modesto, CA too and it’s all the same, owned by the same person. you may or may not come out with something but it’s worth checking out.

Went shopping at the Stoneridge Mall during Labor Day weekend. My boyfriend and I checked out the store. The gal at the front greeting the customers coming in did her job and smiled, and multitasked with folding clothes. Probably the first and only employee who said hello with a smile the whole time shopping at that mall. We went to the counter to purchase a Quiksilver buttoned up shirt. The young guy behind the counter (Mike) was not friendly. Didn’t ask us how we were, if we found everything alright, or even say ‘thank you.’ To top it off, he threw my boyfriend’s change on the counter for my boyfriend to pick up. Then he went on to discuss whatever majorly important topic he had going on with his coworker. Aww. I love wonderful and friendly service. Give the greeter a raise!