Pleasanton Nursing and Rehabilitation Center

my mom almost died there. medication error. when she was unresponsive they failed to call 911 for a couple of hours (I live out of state and selected this place based on their rating with Medicare), they called transport which can not do hands on, had a family member come to the facility and I had to demand they call 911 and they asked me if it was really necessary. but the time she got to the hospital her organs were shutting down. workers lack common sense. I think they were happy that she was «sleepy» and didn’t require any attention at all. .so angry, Thank goodness we got my mom into the hospital when we did. it took her 5 months to go home after that and she still isn’t the same. and yes we reported the facility

Awful. My husband’s grandmother was here after a fall and her rehab was going great until an employee came to work SICK and got her and ten other patients sick! After that, it was all downhill. Grandma got dehydrated and stopped eating — and the nurses didn’t even know! At first, they didn’t admit to doing IVs and they had to be convinced to put one in. Then they wouldn’t put in another one until the doctor ordered it. Thing is, that would’ve been 6 hours after the first one was done!
After a week of her being sick and not showing any signs of getting better, the family demanded she be taken back to Eden Hospital. Maybe now she’ll receive the care she needs!

This newly upgraded facility is fabulous! The staff is extremely responsive and very professional in every way. Management recognized a need to upgrade their meals and has hired a food manager and dietician who will meet with you daily to offer you meals that you like to eat consistent with dietary limitations. Their service was beyond belief. Nursing care is excellent. Physical therapy and occupational therapy exceeded our expectations. The staff came to our home and outlined special needs such as handles in our shower with recommendations as to who to use. We saved hundreds of dollars. Sally TateOT and Megan our nurse were exceptional. Lisa and the rest of the management team were outstanding! I looked at all other comparable facilities in Contra Costa and Alameda Counties. This facility is without question the very best! We opted to get a private room in a quiet section for a month and a half which included a quiet patio outside a sliding door. We could not have found a better setting along with superb service and a very caring staff!
Joan and Paul Kaufmann

If there was an option to give this place 0 stars i would. In July, my boyfriends grandmother had a massive stroke leaving her unable to move the right side of her body, swallow on her own and her speech was almost nonexistent. When she first arrived, it seemed that there was hope in this place that she was staying at. Almost every time that we went to visit, she was working on PT. She was improving. Then, they moved her to an extended stay wing. The difference between the two are massive. The nurses in the part that is meant for temporary patients are very sweet and attentive. They seemed genuinely concerned with her well being and comfort. Then, the deadline for temporary stay had come up, so they moved her to the long term rooms.
Just a few of many compaints:
It was hotter than hell in her room that she would sweat and soak the sheets.
They give the patients a button to press when they need assistance. We witnessed grandma pressing the button for help and it would be 20 minutes or more, if at all. Most of the time, we would have to track someone down. EVEN THEN, they would say that they would be right there and would never come. We would have to hassle them to get the attention that she needed.
When they transferred her to the extended stay, it seemed that the nurses would do the bare minimum and «right grandma off». Meaning because she had lost her ability to communicate, they would not take the time to simply ask the YES or NO questions to figure out what she needed. Simple questions like «are you in pain?» and the like. Instead they would just keep repeating, «I know, I know» with no follow through.
Grandma, with the few words that she could use to express herself, was very animate about her feelings towards her nurses in the extended stay. So much so, that she would repeat «NO. NO. NO» when certain nurses would try to touch her. Instead of trying to find someone that she was comfortable with, we are under the impression that, again, she was completely «written off»
We never witnessed her being worked with for physical or speech therapy again. When we’d ask about her status regarding therapy, they would always tell us that they would check up on it, but no response.
When we started to notice this unacceptable care of Grandma, we went to the nurses’ desk and asked if there was a supervisor that we could speak to about the conditions that poor grandma was enduring. She rudely responded, «There’s several…(with a touch of a head bob and an eye roll)» my boyfriend and i looked at each other and back at this extremely rude woman (not a nurse since she was not in scrubs) and said, «soooooo, you think that you could at least point us in the right direction to speak to someone» No avail…
Now here are the kickers:
* While staying in this facility, you could smell the odor that she had not been bathed often enough.
* She was on a G-​Tube, and due to either neglect or incompetence, or both, the feeding tube had been clogged for who knows how long. That means she was not getting the nutrition she needed. So, she grew weaker and weaker.
*They are supposed to cater to her comfort, try to make her as comfortable as possible. Pain medication? No. Turning often to avoid bed sores? definitely not. While in the care of these people, she acquired a bed sore that we found out after taking her to the ER, went straight through to the the bone. So bad that the only solution would be surgery. However, her health had declined so severely that she would not survive surgery.
*Also, i don’t know how you don’t notice a severe UTI. Like so severe, that her urine was not even recognizable as urine. It was so bad, that if i had to try to describe in a way to really explain how bad it was, lets just say that it could be mistaken for milk or some other white, cloudy liquid. UNACCEPTABLE! how did they not catch this sooner.
Well here’s the end of this story. We are spending these last few hours in a waiting room at Valley Care ICU because it is only a matter of time, if we’re LUCKY, that she will no longer be with us. Why? because her bed sore is so severe, her UTI caused her to be septic, her lungs are full of fluid because she cannot withstand her mandatory 3 days a week of dialysis, and now has pneumonia and is not strong enough to do her necessary dialysis to drain the fluid. So unfortunately, everything that would help her be more comfortable and maybe even move towards progress is now impossible because of the condition she has gotten to. It would all kill her.
Final word: Grandma will probably not be with us after tonight or tomorrow. She is critical and the doctors in the ICU are doing what they can to keep her as comfortable as possible just in time for family members to come say their goodbyes. If she even makes it to then…
Do not risk your loved ones lives. It could be fatal.

I have a friend who is currently staying here on a short term basis as part of her surgery recovery process.
When we pulled up to the community, the first thing I noticed was benches and patio tables with chairs facing the parking lot. It really helped set the mood, making this place appear very comfortable and welcoming. The community on the inside is a lot bigger than it looks from the outside. Everything looks, not just clean, but pristine, and even the floors look like they are polished on a regular basis. The only semi-​bad thing that caught my eye was a section of peeling wallpaper at one of the nurse’s stations.
Speaking of nursing stations, as we walked with our recovering friend around the halls, I noticed not one station but four. Something about there being more than one made me feel a lot more comfortable. The staff that we interacted with was all nice, and a few even knew my friend by name. One of them even stopped to personally ask how she was doing.
I can’t get past an incident my friend told me about however that happened a day prior. She was using the restroom in her room when the smoke alarm outside the door was going off. There was no fire of any kind; the alarm just needed a change of batteries. Two employees however decided they needed to barge into the restroom while she was doing her personal business, and as she she’s sitting there staring at them all they can do is stare back with there mouths open. When they left, they also left her door wide open.
I work in an assisted living community, and I know that every bathroom is equipped with a pull cord in case there are emergencies. The cord in her bathroom was not pulled. She looked it over for a couple of minutes, just to make absolutely sure there was no way she pulled it. Also, they still have failed to replace the battery in the smoke alarm. Now it just sit’s there, hanging open for all to see.
Besides that one incident that I know of this place seems amazing. Beautiful building and beautiful people, make for a beautiful place to live.

I am a caregiver working for my patients who were admitted here. There are a few CNAs, PTs and RNs who are genuinely helpful and caring towards their patients, but the rest, I don’t even know how to describe them.
1. I was looking for the nurse when my patient complained of a pain in her arm, when I saw a nurse in the hallway, she immediately snapped and told me, «I’m not the nurse.» So what the heck are you doing here in this facility then with your scrubs and ID? I have to play the guessing game to find the nurse of my patient. She could’ve at least told me who’s the RN assigned for my patient.
2. My patient ran out of oxygen in her tank as she was in the wheelchair. I asked her nurse politely and she seemed irate to help me with the request of changing her oxygen tank. After plugging in a new tank to her oxygen hose, she just left me and my patient in the hallway with the empty tank and didn’t even bother to help me put the new tank in the wheelchair of my patient.
3. The treatment nurse one time spoke to me as if she was my boss. My patient’s legs were supposed to be elevated with a pillow (which is my bad I forgot to place one after helping the CNA give him a bed bath). Then she came reprimanding me that I «should read my caregiver notes» and not to «point fingers». Yes it was my fault but she could’ve told it in a nice way. And second, I didn’t point fingers. Very very rude accusation.
Bottom line, even though we are caregivers, you shouldn’t talk and treat us as if you are superior to us. If you are going to work with an arrogant attitude, better stay at home. Patients need caring people for them!

Stay clear of this place — It looks beautiful from the outside & the lobby, but it’s all a façade. My mom recently stayed here & it was a really bad experience.
List of complaints:
— The food is really bad. Nearly every night my mom was in there, I had to bring her take out food from local restaurants because she couldn’t eat the food at Pleasanton Nursing & Rehab without getting sick. Also of note, my mom lost 10 pounds in a month while staying here, primarily because of the terrible food.
— The resident doctor here changed some of my mom’s prescriptions without consulting with the prescribing doctor, making a bad situation much worse. The prescribing doctor was very upset at this, and called Pleasanton Nursing & Rehab to let them know if the potential implications of their actions.
— They recently had a major flu outbreak. They put my mom in a room with a woman who had the flu, and my mom quickly caught it. While she was sick, they changed my mom’s room and put her in with a woman who wasn’t sick. The other woman ended up catching the flu, probably from my mom.
— When my mom was discharged, the nurse reviewed the discharge plan with my mom — when I asked to review it with her, she said that she had already reviewed it with my mom. What a mess! Nothing was typed up, and we couldn’t read her writing, so we have no idea what medication to give my mom, and when to give it.
There are surely better options out there than this place. I suggest doing homework before settling for this place.

My mom is now here for the second time due to a fall. The first time she was there in 2012 for almost 6 weeks. Staff is hit and miss. We recognize some of the same people from the last time which tells me turn over rate is good. However there’s a lot to say about the CNA’s. They’ve been dangerously careless with my mom, forcing her to do things that make their jobs easier, leaving her after a shower on a chair when she can’t dress or dry herself and could actually hurt herself! Their job needs to be attending to the patient not making their job easier. They’ve been nasty, rude, and downright cruel. We’ve talked to the nutritionist and the man who heads the kitchen already so many times and they can’t fix a simple meal… and no olive oil? Burnt food, over cooked… dry…she needs to gain weight not lose it! They left her sitting in the dining hall for 4 hours… that’s not acceptable! It’s a zoo in there and definitely understaffed for sure. Many of the nurses are very nice and Tess, the director is nice, too but things keep happening that should be avoided and tired of having to complain and worry about my mom when I can’t be there to make sure people do their jobs! I’ll say it’s better than Livermore’s facility but not by that much. It’s a good thing there are some very nice people… they hold that place together!
Yes they are a clean facility and lovely garden but it’s not the appearances that are going to make her well.

We had an great experience with Pleasanton Nursing & Rehab Center. Overall the staff and nurses are very caring and respectful of the patients. Everyone from Linda at the front desk, to the activities director to the CNA’s really cares about the patients. My mom was in a 2 bed room that overlooked a garden and they made her stay there as pleasant as possible.
My brother and I looked at over 10 long term care facilities in the Bay Area and this was our first choice. It’s in a nice quiet neighborhood and is just a 2 block walk to downtown Pleasanton.
Donna C.

This is a full service nursing facility, not an assisted living facility. Most residents are long term and this will likely be the last facility they will live in. If that is what you need, this place is GREAT! My mother was here for over 10 years until she recently passed away. She was almost completely paralyzed and could not do anything for herself. The staff and nurses at this facility are very loving and caring.
I don’t agree with some of the negative reviews others have written. The facility was remodelled around 2010 so I’m not sure why someone said it was old in a 2012 review. A few people were critical of the staff, but my mother was here for over 10 years and I disagree with that statement.
This facility is in a loverly and quaint residential neighbor hood. The grounds have a large lawn where you can sit under a shaded tree or in the sun. It’s 2 blocks from old town Pleasanton which is a step back in time and a great place to take your family member when you visit to get some fresh air, food and a change of scenery. Nice parks within 2 blocks.
If you have someone who is fully ambulatory and energetic who is only looking for short-​term rehabilitation (not our situation), I can’t comment on how this facility compares to others. If you expect resort-​llike recreation and food, you will be disappointed. If price is no object for you and you are looking for a 5 star hotel experience, then keep looking. But if you are looking for a place where your family member can live out their last years and have a staff that genuinely cares for it’s residents, this is a good choice.

I was a patient here 10÷3−12÷14
I transferred here from San Ramon Regional for rehab and nursing for my injured left leg & knee. Because my doctors said No weight bearing for 8 wee
The nursing staff is great.
Most of the resident are permanent guest.
My room was a 2 bed room. My first roommate was only there for two days after I checked in, someone right in that slot and the new guy and I got along really well, he was there for five days and then checked out.
They moved in a guest that was in a different room, he was not well and the nurses had to attend to him all night, so i didn’t get any sleep for the next two nights. Had to catch up during the day, so i missed out on some rehab sessions.
Food typical hospital menu & quality. Lost 2lbs while there.
Best thing is it’s clean & no bad smells

Speech therapists and OT and PT are good, the CNA staff and nursing staff treat your loved ones like a number. Very frustrating. Our mother cannot eat well on her own and is starving and the staff won’t try hard to get her to eat or find something she might like to eat.

My Mom is in Pleasanton Nursing and Rehabilitation Center. Even though the facility is very neat and clean, it is very, very short staffed. She is there for physical therapy, but no one comes and helps her with that. She is just left in the wheel chair all day long. She has simple, specific dietary needs, and even those are not met. How hard is it to give her plain low fat yogurt. They always bring her the strawberry yogurt, and she’s not suppose to eat that. It appears they do not want their patients to get healthy and leave. Most of the patients are sitting around drugged, and dazed. It is very pathetic.

Great place with outstanding staff and management. Really impressed with the service. My mother in law had an accident and fell on the floor in my house. She was in ICU for a couple of weeks at a local hospital and at Pleasanton Nursing for almost two months. The staff at Pleasanton were very helpful and seemed to love their job. It helped Mom recover faster.
Thank you guys !!! We appreciate all of you.

My mother lived at here for 4 yrs. She received fantastic care! Pleasanton Nursing and Rehab is a very caring, friendly and clean facility that provided a comfortable environment for my mother. The nursing staff was amazing, so attentive to my mother’s needs. Everyone that worked there always had a smile on their face and a positive attitude. I was so impressed seeing all the attention my mother received by the various depts: cleaning & laundry services, social services, physical therapist, meal servers, activity dept. I was always at peace knowing my mom was in a safe and loving place. My mother passed away a few months ago of a heart issue at the age of 87. It was so difficult to say good bye to everyone that took such great care of my mother.

It is old. My mother was there for many months rehabbing from a broken hip. She had short-​term memory loss. I would go over to visit her at 11am and no one had gotten her out of bed yet! Since she never remembered to push the button for help, they would just leave her in bed till it fit their schedule. I was also very disappointed in the staff who was supposed to help with crafts and activities. They basically just talked amongst themselves and let the patients just sit around a table not knowing how to do the craft they had put out. The place is clean and as cheery as a nursing home can be, but I was very happy when she was released.

I highly recommend this place. I am a nursing student, and recently my old friend was diagnosed with brain, and lung cancer. He was treated like a king here, they have many activities for their guests and are so accommodating. I wish I could live here too!

I’m all about writing and sharing opinions about businesses to promote better business and I’m here today to share this place is a good place for your loved one. You can rest easy knowing.
My mom recently broke some bones and had to stay here for several months through the holidays. At first, I was worried. According to US News and World Report, this nursing home got ⁴⁄₅ stars. I wanted a 5 star place for my mom. After calling around and beds were booked, I resigned to the fact that she was heading to Pleasanton Rehab to get better.
I was pleasantly surprised. First of all, the place is in a wonderful location. It is 3 blocks from Main Street, Pleasanton. There are coffee shops and plenty of restaurants since you won’t have time to cook because you’ll be visiting your loved one often.
Second, this nursing home was decorated like a Nieman Marcus during the holidays. Every room had a wreath and there were several Christmas trees. It makes the place so cheery. I think these small touches help visitors want to come to the nursing home to lift the spirits of those ill. Several groups, from Girl Scouts to church groups, walked the hallways of the nursing home singing carols. People want to be here and visit. I know I did.
The planned activities were abundant with four or more Bingo games, singing events, etc. per day.
I do think the staff here is overworked and their case load was pretty big. Nobody stops moving. Even so, the LVNs were in my mom’s room at a moments notice and were FANTASTIC to her everyday needs. The therapist were great and pushed doctors to get what they needed to treat my mom. I want to say, Thank You for that. I did hear that another wing in the same facility did not treat their patients as well but I was very happy to see that my mom came here to get better.