Proshred San Francisco Bay Area

The receptionist was awesome, sweet. One of the drivers what there and was helpful by taking the two boxes from my car and putting them into the truck with the shredder. He showed my how the shedder worked. Quick service and easy, would got there again it shredding was needed…

Proshred is pretty awesome if you’re not into sitting down in front of your Fellowes/​Amazon shredder for hours to get rid of old taxes/​title/​house plan drawings/​credit reports or whatnot.
Since we were short on time to drop off 4 bankers boxes full of paper, we opted to have them drive to the house and shred right then and there.
Driver was actually early and it was fun watching years worth of paper on a video monitor turn to little bits of paper.
We also had a box of old hard drives, 3.5 floppy disks (!!!) that they shred at their home base, it’s an added cost but since I don’t have the wherewithal to drill holes in the hard drive so be it.
I highly recommend them for the convenience and super quick shredding job!

Awesome experience! Would recommend them in a heartbeat!
Thank you so much for the great service!
Paola

Booked a job, and unfortunately, the first experience would have given 0 stars. However, the resulting actions to fix the problem made me bump up the review to around 2.5 stars (they could have received 3 maximum at this point).
1^st job
I contacted Shred Works for an onsite shredding job in Walnut Creek. After taking my information down, I received subsequent emails and spoke on the phone where Proshred was matched as a contractor for this job. I was quoted a flat price of $ 129 for the first 10 banker boxes, and each additional box at $ 5. Price was end price, i.e. no additional charges, fees, amounts, etc… I gave an initial estimate of 40 boxes, and was told that discount would only be if 100 boxes or more. Was given a 3 hour window for when they would arrive, and driver did so.
Unfortunately, the actual shredding process went very poorly. First, I was asked by driver about whether I would assist him in filling up the bins for shredding (each bin takes approximately 10 banker boxes). I had specifically asked in an email if driver would load their bins, and sales told that they would do so.
Secondly, the truck became full during the shredding and thus the job could not be completed. There were unshredded papers in the truck, as well as a wedge of intact papers inside the truck when their shredding stopped. I did not have a big problem with this. However, once the driver suggested to me that he would 1) drive back to his home base and complete the shredding on materials once truck emptied and jam cleared and 2) come back for remaining boxes 3) suggested this was because I had more than 40 boxes, I was very unhappy. The fact that #1 was even suggested made no sense to me, as the whole service was for ON SITE shredding, not OFF SITE. The difference in security should be obvious.
I objected to this plan and if there was a way to get back the already loaded papers, if the truck had some sort of function to do so (like reversal or truck open to dump the load). Instead the driver rudely said no there was no way, in fact that I had to question him about this. At this point I stated firmly I wanted the already loaded papers, even if we had to do it manually, brought back out for my safekeeping.
After both of us called the home office on our cell phones, owner got involved and was very good and helpful in having and telling the driver to manually unload papers. The driver did this, however, upon his completion, I asked to do a double check, and noted some very little leftover papers and the intact wedge. So, I removed the remaining papers and I proceeded to work on the jammed wedge of papers, and successfully removed a good portion. However, the last bit, though removable, would have taken a very long time with scissors. So the driver said he would go back to the office.
While leaving, he said that the total job was 5 bins put into truck, but only 4 completed. He said he had noted on his clipboard. However, I had in my mind 4 bins put into truck, and only 3 completed. This part of the job, I am willing to say I am not 100% sure about this, however am pretty confident, as I had mentally kept track of when we would hit 40 boxes/​4 bins because of his earlier comments. So, I hope the company fixes their procedure and has the driver mark number of boxes in front of client so their is no room for error, instead of the driver producing clipboard at the end of job with his notations.
Lastly, at one point during this job, the driver asked, «Do old people own this home?» To which I replied, «Why does that matter.»
Overall if I had known job would have proceeded this way, I would have chosen a different company.
AFTER THE JOB
After this, I called the home office to describe and complain about above (in the first call, all I spoke about was how to fix the problem/​did not give full background of issues). Owner was very helpful in saying he would talk with his employee and look to rectify any issues, which I appreciated.
2^nd job
Because the first job was not completed, had to be around again for a 2 hour window I was given. This time, a different driver came, also on time/​within timeframe.
Driver was great in loading boxes into bins, making sure any small papers that might have flown out were taken care of, and was extremely professional. His job and performance: 5 out of 5 stars.
PAYMENT
As payment is settled on the spot using app Square for credit cards, I called to speak with Sales about the pricing. They were going to charge me for 4 completed boxes, while I explained that I thought only 3 had been completed. Sales said that with everything, that said it was not

Great service. Fast, secure and reasonably priced. Don’t deal with the big guys — locally run business.

It couldn’t have been easier! Spoke with Angel — she’s great. She gave me an appointment time window. The truck arrived a little earlier than the committed time which was perfect and the shredding was done in a flash! I am not sure why I waited so long to get rid of all these old documents. Affordable and very very easy …

We have used ProShred now about 10 times, at a few of our locations for work. They are ALWAYS very professional on the phone (and super nice — even the owner answers the phone sometime) They show up when they say, the drivers who come are also very nice and professional and are presentable. They work quick without making a huge mess. I would recommend them anytime you need shredding done, no matter big or small!

We had a fantastic experience with Proshred. The employee was wonderful and friendly. He was on time and took away our 10 boxes off paper and shredded them on the spot in his truck. It was pleasant to work with him. We have another project and I already scheduled an appointment to have them come and pick up.
Thank you for a wonderful experience, it’s nice to see great customer service still exists!

Need a local place to have clients files with sensitive information shredded. Pulled, up met Michael and he unloaded my tub of files, and I paid and was one my way. Will definitely use again. $ 30 is the minimum charge, but that is for quite a bit of shredding. 4 bankers boxes I believe.

This is a great local business! I visited this business for the first time this morning. I met the owner Michael and his wife Angel who were very accommodating to my needs. They were able to properly take and shred my sensitive documents that have been lurking in my garage for several years. This business is not open on weekends but Michael was still open to taking in my documents to help me out. The actual facility is meticulously clean. I have been to several shredding businesses and every time I walked into one of them I was greeted with a plume of dust which is not great for allergies! This business is spotless and very orderly.
Their prices are very reasonable at $ 30 for 4 banker boxes. If you compare this to Office Depot, they charge you by the pound with a single banker box potentially costing you $ 30+! Michael, the owner, didn’t even weigh my documents and he charged me the minimum fee which I greatly appreciate. There is something to be said about a good local small business ran by a young family. It is definitely refreshing and I highly recommend ProShred for anyone’s document shredding needs big or small!

Drove up and the guy took my bags of paper right from my car. Minimum charge of $ 30, which I believe includes 5 bankers boxes. I only had 2 half filled Target paper bags so it was a little pricey for a small amount, but I was willing to pay the $ 30 instead of standing over my shredder trying to shred a few hundred pieces of paper, having it get too warm to continue and stop working on me, and having to go back later to finish the job. Would use again.

Great customer service. Highly recommend Proshred. Fast, friendly & reasonably priced.

Super easy and affordable. Came in with two boxes that needed to be shred and they took them right away for $ 30.00. They even helped me bring in the second box. I have already recommended them to family in the area. Thanks Proshred.

What an amazing locally owned company! I was looking for a place to take tons of paper and I was lucky enough to see that Proshred San Francisco is based in Pleasanton! I went in and met a helpful and sweet receptionist. I drove my car to the back where owner Mike took over. He was so kind and thoughtful. He was able to shred all my papers and give me a great price also. I highly recommend Proshred for all your paper shredding needs.

The truck showed up on time. He explained the size of a normal banker box versus some of the banker boxes we have. He gave me an estimate of how many boxes he thought we had before we continued. I approved the shredding (could have been lots more boxes and we would still do it!). He completed the job in the time he said he would and he left the empty boxes where he said he would. He was very polite when he came into the office to collect the payment. The job was perfect and professional. He offered to let us watch and although we thought it would be fun, no time for it today. Next Time!
We will definitely use you again.

Great service and price. Came right to driveway and destroyed years of old documentation.

I called to inquire about hard disk drive shredding. Michael answered the phone and said I can come by and it will be taken care of.
I showed up 30 minutes later. Very nice, clean facility. I even watched as the drives were being shredded and received a certificate.

I needed to get rid of a box of documents that I had accumulated after my move from SF to Dublin. After searching for companies that would shred the documents (for a reasonable fee) some did not call me back or from the sound of them I would not have wanted to leave my docs behind. Then I came across Proshred and called to find out what services they had. The person (I think Mike) was super friendly, answered all my questions and that was enough to sell me on going there. I went to the office with the box of documents and it was quick, easy and drama free from start to finish. If your in the Tri-​Valley and need your docs shredded Proshred is the place to go! :)

Quick, easy and professional. I dreaded doing this, but finally got around to pulling all my old documents, checks and financial documents. Thought it was going to be a total hassle and expensive. Not at all — the cost was more than reasonable and the services was great. I highly recommend

I left a message at 8:45am and received a call back at 9:00am (first thing business hour). Scheduled same day appointment, arrived on time, saved me at least 10+ hours by shredding everything within minutes as I watched on the monitor. Great price, excellent customer service, I would use them again.
Note, as the driver left I forgot 1 box and they had the driver return and finish my mistake. Wow!