Rivers Plumbing Heating & Air

My house was a scorching 88 degrees and something needed to be done. I called rivers plumbing and AC and they made it out the next day. The actual business owner came himself and fixed my problem within a half hour at a very respectable cost. Unfortunately, my dog ate the wires the following day and I found myself in the same situation as the day before. I called Steve and sure enough he came over, at 7pm, and fixed my issue for free. EXCELLENT customer service with affordable work. Thank you Steve for all your help, especially on short notice. I will recommend ALL my friends and family to Rivers plumbing and AC from here on out. 5 stars without a doubt.

Couple days ago they replaced our water heater, and after that both I and my husband noticed gas smell. We checked with soap and saw a leak, so they came and that this time when they were checking it seemed like there is no leak. He says everything is OK, but I can replace the pipe where you think the leak was, if you pay for that ($ 50 or something). This kind of thing should be included in the warranty, I believe. I’m not happy at all.

We called Rivers Plumbing Heating Air on the recommendation of our contractor. We had a leaking faucet in the garage that was frozen and could not be turned off necessitating turning off the water to the entire house.
The woman answering the phone was efficient and pleasant and scheduled us an appointment quickly. Later she called back to offer us an earlier appointment. Great.
Steve Halverson and Mr. Rivers arrived early, fixed the leak and installed new faucets. They were knowledgeable, efficient, pleasant and swept up the garage before leaving.
The office was a pleasure to work with. a real person answering the phone and scheduling an appointment .not an answering machine with a promise to call back.
We would highly recommend Rivers Plumbing Heat Air to anyone with service needs.

We hired Steve Rivers for replacement of a Trane Heat/​AC/​Duct project on our house. Excellent work and price! Steve was able to start the job right away, and finished it over the weekend. We were not charged for this time period. I called several other companies and Steve was the first to call back. He has done plumbing work in the past and that also was top notch.
Ignore some of the other posts. This company and Steve are the best for both HVAC and plumbing. We are calling him next week for a tankless water heater and are looking forward to this needed improvement from Rivers Plumbing, Heating!

Rivers has been to my place 4 times (it’s an old condo) and every time they are courteous and do their best to be informative and let you know the timeframe of arrival.

I had a pipe break in my front yard while I was traveling. A neighbor called me to let me know that I had water flooding my yard. I called Steve and he came right out. He stopped the leak and diagnosed the issue, sent me pictures and gave me an estimate. He got the parts and repaired the leak all while I was out of town. I have used Steve 4 or 5 times all with great response and professional service. I would highly recommend Steve for any job.

I’ve used Steve and his guys for years, on multiple properties. Always prompt, and I’m always satisfied.
Don’t listen to these other posts, this company is top notch!
Brian Conner

I engaged Steve Rivers one year ago over a gas leak. He did a great job and charged decently. I thought I had built a good relation with him. So, today I had another water leak problem. Immediately I called him up. His wife Ann quoted 225 $ for the first hour and $ 150 for the subsequent hours. I told her that this is a ridiculously high price. She said that she would talk to Mr. Rivers and that he would get back to me.
Meanwhile, Mr. Rivers simply asked the technician to leave. He didn’t even care to call me to sort out the price.
I think this is holding the customer to ransom. The technician was then directed by Mr. Rivers to just leave. He did.
This is no way to treat a customer.
Stay away from these folks who want to just rip you off.

We have used Rivers for several plumbing needs in our 1960s ranch fixer-​upper in Dublin. The repairs have ranged from replacing bad piping under the house to unclogging a drain, and projects like connecting a toilet. The work is always done quickly and as specified. I think we have used them 5 or so times.
They have always been courteous and punctual. They have an office administrator who answers the phone and arranges all appointments, and the system is very organized.
They are also an A+ rated member with the Better Business Bureau, which is why we originally used them.

We have used Rivers Plumbing at least 6 – 8 times over the past 24 years we’ve lived in our San Ramon home. We have never been disappointed in their service yet. One time it was a clogged garbage disposal on Christmas Eve day that was fixed promptly to save the day. Several times they fixed plumbing pipe leaks for a reasonable fee. Another time a gas leak in a pipe that goes under our front lawn to the pool heater (nightmare scenario!!!). Most recently our water heater was replaced. Their consistently prompt and thorough service make Rivers my first call when we have a plumbing issue.

We had an underground water line leak and called Rivers Plumbing because they advertised electronic leak detection. They don’t actually do it themselves but sent out a leak detector fellow they use often. $ 400 later the fellow reported that he couldn’t pinpoint the leak. So Steve Rivers came out and mapped out a strategy for bypassing the ancient pipes and installing a new line to the house. He gave us an estimate, we said «let’s do it» and he said he would email us a formal proposal. As of this writing, 23 days later, we’ve never heard from him. In the meantime, we contacted one of the highest Unilocal-​rated plumbers, Valley Plumbing Service. Kevin was prompt, professional and did the job for 56% of the amount quoted by Steve Rivers.

Several years ago we hired RIVERS to install a TRANE HVAC unit in our attic. 1. They NEVER supplied us with the proper city permit. 2. The gas line was improperly installed. 3. The gas line universal joint was LOOSE, and the inspector (while inspecting another project, found the improper RIVERS connection. 3. For an electrical connection, I just found that RIVERS improperly installed a wall circuit (did not use ROMEX or insulated wires).
Since the original installation was over 5 years ago, I would not expect RIVERS to honor any warranty, however, it is only AFTER other home owner projects that I am constantly finding MISTAKES that the RIVERS employees made.
STAY AWAY FROM RIVERS.
Karl Emrich

sr wrote: «April is generally a slow month for us»
I never said that it was in April, you did.
You appear to be unfamiliar with Unilocal.Yelpers do not necessarily post a review the very minute they walk through the door at home.
Readers may wish to also read the one filtered review at the bottom of the page. I’m not sure why it was blocked.