Silmar Flooring

Purchased a home with $ 14k in Silmar product. It took jumping through hoops for a month to get any direction (from designer, Irene) on 1. How to add to the existing hardwood as I wanted a seamless blend and 2. Handle simple maintenance work on carpet raising on my stair landing. I had to hound the store (and designer/​MOD Rema) for call backs. After calling in on the no show/​no call tech appointment, I was told (by the manager, Chris) that the service call would now cost me $ 100+ if I wanted to reschedule as I was not the original purchasing client. (I asked in the beginning of the process how being a 2^nd owner would effect warranties). I chose not to do go further with the headache of working with Silmar after that. The manager was so curt once he realized I was not the «original customer» as if I were trying to benefit from a sale that was not mine. Clearly they stand behind the dollar coming in — not the product going out. What the manager failed to take in account was the original reason for my call… the 4 remaining areas of my home that I am buying hardwood for. Had the designer told him that I’m sure he would have been more pleasant. Shame!

We hired Silmar Flooring to replace a flooring project that was installed poorly by another Company. It was Chris and Dave that were able to determine what the issues were, advise us on what needed to be done to correct the problems, and Chris was very patient with us as we struggled with decisions on flooring material. He is very knowledgeable, and will spend as much time as you need and will bring and suggest many samples/​ideas that might be of interest to your lifestyle and needs. He also brought us samples what he had just learned at Trade Shows. Once we had made our decision, it took 1 week to order the product, 1 day to remove the old flooring and 1 day to install New Hardwood Flooring in 600 sq ft area! The work crew showed up on time, checked with me if pieces of Hardwood knots & grain were acceptable to me for placement, were polite, cleaned up after each day. Chris followed up with a visit to check the work. We are very pleased. We had Silmar Flooring install our first laminate floor 18 years ago, we are not disappointed with this installation. I recommend Silmar Flooring without reservation!

Eileen at silmar flooring helped us match new hardwood to existing hardwood, and helped us pick new carpet. All was installed professionally, and looks great! We really enjoy our new floors.

I hired Silmar Flooring to replace the linoleum in my bathroom. They sent out their installer who told us he would have to cut a hole in the wall to do the job. I spoke to the owner and requested that the work be done without cutting the wall, and she insisted it was not an option. Eventually I prevailed, and the work was done as I wished. However, when I received a bill in the mail (for some reason they could not give it to me at the time of service), it included charges related to cutting the wall. It took me more than two weeks of going back and forth with Silmar to get this straightened out, and eventually I was charged the correct amount. The new bathroom floor looks very nice. One final note: I was planning on having Silmar put in hardwood floors in another part of the house, but decided to hold off on this given the bizarre customer service I received during the first job.

I’m thinking I should have gotten dressed up instead of looking like I don’t even have two nickels to rub together and not have enough sense to earn them. We asked for a particular floor sample of a brand they sell and at the time they did not have it and was told they will get the sample and call us when it gets in. Not only was their price almost double of what some other floor places are asking but they never called us to say they just could not get the sample. They said they would call in a few days but that was weeks ago. So maybe they just forgot. Hey, look at Home Alone, they forgot. Anyways we’ve gone else where and are extremely satisfied with them and I didn’t have to get dressed up.

Chris at Silmar flooring is an extremely kind and helpful guy.
I sent him an email asking him a question about flooring and installation practices. My boyfriend and I are renting an apartment. Before we moved in, the complex handyman installed laminate in the kitchen. They only installed it about two inches past the front of the oven/​stove. So when we went to pull it out, the back legs snagged the last piece of laminate and broke it. I wanted to know if the common practice is to install all the way to the wall, or just past the front of the oven (like what they did) so we know if it’s fair if the landlord tries to ding us when we move out. And I wanted an opinion from a reputable professional.
I emailed Chris with my question and two pictures. He emailed me back with a detailed answer within two hours. His answer was thorough and full of knowledge.
I’m not in need of any flooring right now because we are renting. But I would highly recommend Silmar Flooring to anyone looking to get their floors done. If he was this fast and thorough with me, someone he knew wasn’t even a potential customer, I can only imagine how great he is with his own customers.
Thank you Chris!

I’ve had my Carpet replaced at my home by Silmar flooring plus the Kitchen floor in a laminate hardwood. Job was excellent done on time and at the price quoted, Excellent work