Solstice Sunglasses

What a shame, I tried to like this place, I was lured in with a 30% off any sunglasses. I purchased a pair of Oakley Jupiter’s from here. I made my purchase 3÷28÷16. A hair over two months, not one. but both legs off these pairs of sun glasses fell off. I didn’t save my receipt, being under the impression that these glasses would last longer than two months. I wear these sun glasses for work and leave them inside my work truck. When I purchased these glasses I was not told that leaving these glasses in my truck can weaken my frame, due to thermal stress. However, I was told after they failed (today) that can be a common cause of failure. However, after two months and already failed. Since I didn’t have the receipt, the manager, Kim, couldn’t do anything for me. I was told that they dont store client’s information. Kim also gave me a warranty sheet from Oakley that clearly states I need to have proof of purchase from this vendor, well, I no longer do not have any validation. $ 114 bucks wasted. Now, I’m playing phone tag with their corporate office, and Oakley to resolve this issue and make it right. On a different note the other two employee’s who work there are very nice and informative and I felt that they truly wanted to help me. Unfortunately I didn’t get their names. I will not purchase anything else here ever again. Buyers beware…

I came here to have my Ray Bans adjusted. They were feeling a bit tight, and the nose pads were off. I purchased the sunglasses here about 2 years ago. The lady who was helping me is an optician, and she has a good eye for adjusting glasses and knows just by looking at you whether the glasses are on symmetrically with good pressure about the ears. You can tell she loves what she does and is very good at it. I don’t know her name, but she has black hair and is of Asian descent. I choose Solstice over Sunglass Hut any day. They are professional here and know what they are doing.

I walked in needing and little tiny adjustment on my ray bans. Kim took her time and made so many adjustments that they feel better than when I first purchased them! Thank you Kim! Fantastic customer service. You’ve earned a life long client!

If you don’t have a nice money making job title then don’t tell them your occupation, maybe you’ll get good customer service. She looked (sizing up) at my sunglasses.
Got a peek at the prices on the Maui Jim’s and I was blown away.

I would give this sorry excuse for a eye glass shop negative stars if I could
the service is horrible
very rude and obnoxious
Disrespected my husband and gave him super attitude

Sales experience was decent., nothing exceptional.
My Prada sunglasses had a screw fall out. They were unable to help me and directed me to go a a competitor to have them repaired. Why am I paying $ 250 + for this? I could walk into Rite Aid and get a $ 20 pair and get my money back if something goes wrong. Pathetic.

I had a terrible experience at solstice. First and foremost, they did not tighten the sunglasses and were completely unaccommodating when I purchased $ 400 pair. When I returned to have the screws tightened, the screw broke and they were not able to exchange them without managers approval. The manager was on vacation so I had to leave my information; they were supposed to call but never did! I decided to come back and told my story to the manager. The manager was rude and talked back. He made it seem like he was doing me a favor by exchanging my sunglasses. I am never coming back, they lost a great customer. I do not have time for little sunglass salesmen with big egos.

Needed a new pair of shades for summer and Solstice took care of me.
The ladies there we’re so nice and helpful. Lots of variety and good prices too, don’t forget to check out the sale rack. Got me some really nice Carreras, I look hecka cool now ;) Summer here I come!

They have the classiest selection of glasses here. Some «white» girl that works there was very friendly and helpful plus she’s a workaholic she’s there all the time… rain or shine. She knows exactly what looks good on u n what doesn’t n she’s not afraid to tell u. If u can’t find a pair of glasses here then u shouldn’t be wearing glasses at all n u shouldn’t leave ur house cuz ur a joke. I wouldn’t buy glasses anywhere else.

Unfortunately I wasn’t able to purchase my desired pair of Chanel glasses here, but the employee was so helpful today. She suggested that I check out the more upscale Sunglass Hut and they had them! She didn’t have to take the time to tell me that they probably carried them and I really appreciated the time she took to help me out.

I do not suggest buying glasses here. I bought my Tom Fords here. I had been looking all over for them. Although this was a couple years ago I wasnt quite a Unilocaler than. I dropped my glasses within a week. on the carpet footing of my car. The lens popped out. My friend offered to take them back for me since I didnt live in the area. By the time I got them to her and she took them back the time was a day over the return date. The worker would not give me another pair. I told my friend via phone to go ahead and let her fix them because apparently from the clerks mouth «that’s all she could do for me». To this day the lens pops out of the glasses every so often. Yes it could be manufactors fault but had I bought these at Nordstroms I would have a new pair that maybe wouldnt do the same. Nordstroms dont hassle you at all, they make it very simple. This place I will never buy from again.

I love to buy my sunglasses at this store. You’re not confined waiting to ask someone to pull out the sunglasses for you from behind the counter because all of the sunglasses are out on wall displays ready for you to try on. They have a few of their expensive sunglasses in locked glass drawers but for the most part the sales associates are pretty assertive in helping you with your needs. Plus, they have a larger selection of DESGINER sunglasses than any other typical sunglass store such as «The Sunglass Hut».