Zwilling JA Henckels

I had a horrible experience w/​their Customer Relation Department. I ordered a couple of kitchenware 12÷6÷15. On 12/​14, not only the item was delayed but when it finally arrived, it was damaged and incorrect item. Looks like their warehouse was very upset w/​their company, deliberately not putting any bubble wrap or anything to protect it, of course the item will be damaged. I contacted the Customer Relation Department and no one answered the phone so I left them a detail message. Still no one replied so I sent them email. I kept waiting and finally someone called Justin replied and he simply said he will send the returned the shipping label but no further info. I kept waiting another day still no reply, so I made another phone call and looks like the whole department went dead or they just did not want to answer any incoming call. I sent couple email asking where is the returned shipping label and the 4^th days one person called Robert said need to get more photo. I sent another photo, after that, nothing, no reply. I was so tried about their service, so I sent another email telling them I don’t need the replacement, just send me the returned shipping label and give me back my refund. What is wrong w/​this company? Are they keeping my money to earn interest? As of today (¹²⁄₁₈) while writing this comment, still reply from this horrible company. I think they had so many old loyal customer and they don’t care their online customer anymore. Their Staffs (customer relation and warehouse staffs) must really hate their company that is why they don’t care about their reputation?

Sometime around 1985 I purchased a J.A. HENCKELS 8″ chef’s knife. Being a lazy moron, I would routinely toss it in the dishwasher after use. Over the years the handle faded and then ultimately started delaminating this year, which made it slightly unsafe to use.
My wife loves this knife. Loves it! More than me, I think. Anyway, I contacted them by email, sent them some high resolution pics of the damage and they agreed to send me a free replacement per their lifetime guarantee.
I should note here that I told them I often put it in the dishwasher but they insisted they would provide a free replacement upon return of the old knife.
About 3 weeks ago I returned the knife and today they made good on their replacement promise. A brand new, gorgeous, sharp, 8″ chef’s knife.
Can’t tell you how pleased I am.
Thanks, kids!

Annual sale for «blemish» knives means you can get chef quality cutlery at huge discount.

I live Near the J.A. Henckels US headquarters this is good because once a year they have a Warehouse sale before Christmas and wow if you love Henckels products like I do this is the Event of the year. Henckels Knives and products cheaper than anywhere else me and you can buy them.

I grew up watching my mom use her JA Henckels knife in the kitchen. It was her prized knife. All her other non-​Henckels looked dated and did not look like they could hold up to the rigors of kitchen slicing and dicing. When I got my place, I decided to start out with the basic necessities…8″ chef’s knife, paring knife, and sharpening steel. One thing lead to another, and I was soon buying new Henckels cutlery to add to my collection… santoku, slicer, bread knife, carving fork, boning knife, 6″ utility, and cleaver. After taking a cooking class, I realized that the 8″ chef’s knife didn’t feel right; a 10″ chef’s knife felt more comfortable. I was able to make the exchange and have not looked back. Toss in the knife block and kitchen shears, and I’ve got the envy-​of-​my-​block set that’s gonna stay with me for a long while. These are excellent knives. My future fiancée won’t have to worry about adding cutlery to our registry.