Kohl’s

I always enjoyed shopping at the Plover Kohl’s store until recently. I have a coupon for $ 10 off a $ 40 purchase of apparel. Well apparently, you don’t wear underwear because they aren’t considered clothing. Spoke with the manage to no avail as they set their own policies. Turned in a written complaint about that store, on line. I believe she is the one that answered that one also stating underwear aren’t apparel. It sure isn’t the $ 10, it is the principle. I will never step in that Plover store again. Their lousy $ 10 should not have been worth losing a customer.

lots of variety, lots of sales, lots of people to help and they’re very friendly. sometimes all the sales and coupons are overwhelming and would be nice not to have use kohls card for discounts, but…

My opinion of this place has gone down overtime, but today was worth writing a review. I understand that there are both fantastic as well as outright bad employees at every place of business. After finding most of the items that my girlfriend and wanted to purchase, one of the items was out of stock, but my girlfriend was still interested in purchasing the shoes through the in-​store online checkout keyosk. At the front desk we were told that because out items exceeded $ 150 with the online purchase we would be able to get Kohl’s cash with our two separate transactions (in store and online) but we would have to go to the service desk to get the Kohl’s cash we had earned.
When we got to the service desk the woman was extremely rude and unhelpful. We were then instructed that we could not get the Kohl’s cash because one of the items has been purchased online, and although I thought about asking for a manager, spending another 20 minutes in this madhouse to get $ 10 in Kohl’s cash seemed hardly worth my time. I have worked in customer service for many years, and I believe you don’t get repeat customers by talking down and belittling the customers that you are employed to serve, especially when you are working behind the customer service desk. I was tempted to ask for this associates name, and fortunately for her the name tag she was wearing was flipped in the incorrect direction to where no customer could see her name badge.
On another note, there was an office that was being painted next to the Customer Service Desk and I found it a little troubling that an associate was loudly berating the two men who were hired to paint with the door wide open. I understand that these two men had a job to do, but what the associate was saying to these men was extremely aggressive and appeared way out of line in regards to how anybody should treat the people they employ. I didn’t hear the full story of what had gone on, but something about a sandwich and how they were not working fast enough, which I find ironic as the woman screaming her head off was not in the business of painting. At the very least she might want to consider closing the door before she scolds another person so as not to gain attention from the line of customers waiting to access the customer service desk. I might expect this on Black Friday in a bigger city, but the character these two employees demonstrated seemed outright shameful.
The General Store: The store is often a madhouse, and although there is a wide assortment of product much of what they sell although cheap is also cheap in my opinion cheap in quality. You can definitely catch a good value if the clothing is marked down 80%, and I have no issue spending extra on the right quality item, but nothing in the store seems worth spending much anything over clearance price.
In conclusion I don’t think shopping here is really worth my time. I may come in if my girlfriend really knows what she wants and I am following, however otherwise I will henceforth give my business to a more respectable establishment.