Thompson Collison Center

I sought out this body shop as a Lexus-​authorized location, and one of very few such locations, which means that I drove an hour out of my way to use them. Work that should have taken 1 – 2 weeks took 3 weeks and the gentleman to whom I spoke on the phone refused to give time estimates which he justified with not wanting to make false promises. What’s worse, when I picked the car up, there was one glaring omission from their work (a damaged seal /​gasket around the sun roof — the very center of the damage they were to repair, was never replaced) and they said, «Oops.» When I insisted that they fix it, they agreed that I could bring it back — but there were over an hour from where I live and had already had the car for 3 weeks! I insisted that THEY pick up and return my car to do the work, for which I had to fight and escalate to the manager (who explained this all with «mistakes happen»), but they finally agreed. The kicker?! After driving my car to their shop and back to make the repair right, they returned it with an empty tank of gas! Find another body shop that does not see itself as holier than thou!