Armen Cadillac

They did $ 3,000 worth of engine leaking work for free under warranty. You may say that is why we have warranties for, but I have had bad experiences with companies not honoring their warranties. My DTS has 97K and just one month shy of warranty’s expiration. I am very satisfied.

I have to say that they have improved greatly in the 18 months since I avoided them. I had all my service done by local garages to avoid add on service items. This time I had a check engine light come on while going a little fast down the northeast extension. I had a few other small glitches with the car, like the driver’s seat not functioning well, and a carpet with a mind of its own. I called over to Armen for service. Woman was nice enough. Asked if I would need a loaner. Nope I was good. I just dropped the car off and let them do their business. It took three days, but they kept in constant contact with me regarding the status. I picked her up three days later and everything was done well. There were no problems and they really did get everything done in a timely manner without trying to upsell me.
Props to the changes!

Had to take my certified car back to fix one of the issues (front brakes) already serviced. I also have to bring it back a third time to replace the Parking Assist sensors. The first time I brought it in was to service the parking assist and to fix the front end from shaking when the brakes are applied. After picking the car up the second time, I was told that the parking assist may now be a wiring issue.
The brakes work great now. No more shaking!
I bought a certified vehicle, but had to request several minor things (headphones and remote control for the entertainment system) after the sale which I would have expected to be part of a certified sale. The vehicle, although used was still expensive. I’m still waiting on the remote control.
That said, I have found the service team so far to be very helpful in working through the issues.