FedEx Office Print & Ship Center

Stopped by to purchase a shipping box during my lunch hour and wish I had gone somewhere else. Rude, inattentive, and unknowledgeable employees that made the process of buying a CARDBOARD BOX a miserable one. Sorry FedEx for inconveniencing you with my business, I’ll make sure to take it somewhere else from now on.

I have had nothing but problems with this store. The last time was a print job which they messed up several times, and staff showed little concern. Today I went to ship a package. The package contained my dog’s blood that was to be tested. The lady at the counter was all too happy to not be able to help me! I couldn’t believe what I was seeing. She told me that I should have brought my own Fedex bag, but she was nice enough to give me one? I ended up just leaving. She really was all smiles making sure that I was aware that she was just doing her job, with a smile, to tell me she couldn’t help me and I would have to drive to another location. This location is a «store» but I needed to go to a Fedex «office». Avoid this location, they are obviously poorly managed. I can’t believe how happy she was to not help me! Lady, you’re a small step up from a teenager at McDonald’s, get over yourself. I went to USPS and they were more than happy to help me.

This place is not perfect, but they are always willing to work with you. This morning, their photo printer was broken and I rely on it for my business. It was incredibly frustrating for a place that call itself an «Office.»
Meanwhile, the manager was yelling at someone about taking too much time off.
But, the other person behind the counter printed out photos for me, and charged me only the self-​serve price– a discount of over a dollar a page! So, it all worked out.
Again, they will work with you to get the job done when you need it.

Had a super great experience at FedEx Office yesterday! Bryan and Dawn could not have been more helpful. They went out of their way to help me make a poster that was very important to me but could have easily been treated as no big deal. I am very appreciative of their knowledge and customer service and would highly recommend them! Thanks guys! Keep up the great service! :)
Kjay H.

I used this FedEx Kinkos location to print all of the materials for my wedding — invitations, programs, etc. I was there multiple times over several months, and each order was done beautifully and professionally.
My main reason for not giving them more stars is that their customer experience varies depending on which employee you deal with. (I dealt with just about every employee at some time during the process.) I will say that Pat and Kenny are outstanding — friendly, professional, willing to go the extra mile to help. Remembered me after the first time I was in, and treated me like an old friend every time after that. They make me wish I had more opportunities to print stuff so I could go back… although I’d want to make sure one of them was there to help me if I did.

No stars. I dropped off a large job on a Wednesday, they said it would be done by noon the next day. I got there at almost three, yes i was late then had to wait an addition extra hour while they went back thought the entire order for out of order exhibits it was seriously being unprofessional. I will never ever use them again. Office depot for me!

I now know the exact location Dave Chappelle got the inspiration for this:

Came in at 9:30PM on a Saturday night before Halloween to have an illustration printed because the only two printers available to me were down. The image was a mono-​colored logo for a costume I had constructed, it needed to be printed on iron-​on label paper, not the standard white, and it needed to be done that night. Here is a transcript of the two conversations:
(on phone)
FX: Hello, FedEx garble garble malarkey garble. Rabble rabble, rabble?
Me: Um… hello. I was calling to see if I could bring in my own paper to have something printed on it, my printer is down and I am in a bind.
FX: What!?! We got paper here.
Me: No, I have special paper that I need to use. Do you do that?
FX: I don’t know what you’re talking ’bout, child.
Me: I mean I have the paper I need the image to be printed on, not the standard white. Like if I have water marked paper for a résumé, can I bring it in and print on it with your machines?
FX: Oh, oh, oh! Yeah, we do that, bring it on in.
*Click*
Me: Er… Bye, I guess.
(at store, after ten minutes of looking around for an employee and repeatedly rapping my knuckles on the counter)
FX: (stood up from hiding in the back corner) Oh, I didn’t see you there. What do you need?
Me: (pulls out iron on shirt paper) I need to have a color image printed onto this paper
FX: Nope. We don’t do that
Me: Excuse me?
FX: WE. DON’T. DO. THAT.
Me: But when I called you said you did.
FX: No. It’s store policy. I can’t print on that.
Me: But it is exactly like paper. Just put it on top of the pile your printer feeds from and go.
FX: (takes decal paper package and reads back) Oh, yes, compatible with all ink jet and laser printers.
Me: So you’ll do it for me? I am really in a tight spot here
FX: Ha, no. I told you already, we don’t do that.
Me: But when I called you said you would. You’ll do water marked paper and special wedding invitation paper (they had done a friends recently), but you won’t do this?
FX: No, can’t do it. We don’t even print on tee-​shirts anymore.
Me: But it’s not a tee-​shirt, it’s an 8“x11″ piece of…
FX: Sir! I can not do it. Now if there’s nothing else you’ll have to step away and stop blocking the counter.
As I elbowed my way through the hoards of no customers to the ghost town of a parking lot and drove my car away onto the barren Germantown Pike, I seriously contemplated turning around and putting my Crown Vic through the front window. Frustrating your customer to the point of fisticuffs: accomplished.