Ultimate Events

Very unprofessional and rude. While we did end up getting everything we needed set up for our wedding working with our sales person was great until the 2 weeks leading up to our wedding when it became was very difficult to get a hold of him and every time we spoke to him it was like we were bothering him. He assured us we (in a very rude manner) that we didn’t need to be at our site while the crew was setting up the day before our wedding. However when we arrived for our rehearsal the set up crew had no idea where to set up the tents, were missing pieces of the tents and didn’t have half of our order. While I was trying to figure out where the disconnect was a member of the set up staff asked me for a lighter for his cigarette rather than helping with the problem. Once I connected with our sales person he informed me that they are «very busy» this time of year and he failed to mention the rest of the order would arrive at 8pm. I would expect any professional company to communicate with their customers no matter how busy they are. Not only was there a lack of communication our sales person turned our conversation around and made it out to be my fault that the confusion was happening. Our sales person did show up at our site to ensure everything would be taken care of which I appreciate however I tried to talk to him and he ignored me. Fixing the problem was great but will not make up for the most horrific customer service I have ever seen.
I would never recommend this company to anyone.

Unprofessional and disrespectful. Hired the company to handle equipment rental in advance of an event. Unfortunately, the person I was working with on their end was going on vacation, I was promised this wouldn’t be an issue. Despite confirming with 3 different people and getting an email that my equipment will arrive on time, I received a phone call from the owner the day before saying my whole order was cancelled. Instead of trying to fix the issue, the owner of the company (!!!) was flippant. My company works with a lot of vendors, but we will blacklist this horrible company. Go with someone more professional instead, like Apres, Midway Party Rental or Broadway. Horrible, horrible service and no regard for the customer.

Worked with us the whole way to make a backyard wedding. Large tent, tables, dance floor. We are novices at this and made lots of changes and that didn’t phase them one bit. They worked very well with our caterer (Chowgirls) and there was no conflict. Everyone knew their job and they made it easy and seamless. We would definitely use them again.

What a disaster!!! Do not hire this company! Ultimate Events seemed like a decent company to work with from the beginning but things really went downhill as my wedding date was getting closer. And an explosion occurred on the day of my wedding — not the time where the bride wants to deal with issues.
As my date approached, I had questions arise. Specifically, I needed to know how much money we owed Ultimate Events. I sent them an email and received a response. Based upon that response, I went ahead and paid them that requested amount. Turns out a couple of weeks later, we found out that the amount was incorrect and that I actually owed them about $ 1300 more. The super annoying thing about that is that when I asked them why they didn’t tell me about this when I had asked, the response I received was because their response was based on a different computer program that she didn’t have open at the time. If a customer has a question, open the program and get the correct answer! As annoying as this was, this was nothing compared to what happened on my actual wedding day.
I had rented farm style chairs for my wedding. The chairs cost $ 12/​each. I knew that it was going to be a huge expense but I was willing to pay it to get exactly what I wanted. Ultimate Events knew that my wedding was to take place outdoors as my venue is an outdoor venue. On the morning of the wedding, when Ultimate Events was to deliver my rentals (including the chairs) they refused to set up the chairs outdoors. They stated that the grass had a small amount of dew on it so they would not set up the chairs outside and wanted to move my wedding inside. My wedding day was a perfect sunny day — there was no way that I was going to have the wedding inside because of some dew that was going to be dry in a short period of time. News flash! It’s Minnesota! There is always dew on the grass in the mornings! Don’t rent $ 12 chairs to people with outdoor weddings if you are going to refuse to allow the chairs to be used outdoors! Ultimate Events then had another suggestion — there were white chairs at the venue already from a wedding the previous day — they would allow us to use these chairs. But, in order to use them, I had to pay an additional $ 400. The white chairs that were there rent for about $ 3/​chair — much less than the $ 12/​each that I had already paid for! Why in the world would I need to pay extra to be able to use chairs that were already on location, were cheaper than the ones that I had already paid for, and weren’t what I wanted??? But, it’s the morning of the wedding so what else is a bride to do? The worst part was that there weren’t even enough of these ugly white chairs for my guests so many of my guests were forced to stand in the back. What a joke!
Do not hire these people!!!

What an awesome company. We used Ultimate Events as one of the vendors for our wedding at Como park. We needed a 20X20 tent set up, along with approximately 45 chairs. Dawn, one of the customer service agents we primarily worked with, was responsible, quick to respond, flexible, and totally understanding. The order was spot on, and they were quite amenable to helping us out. We needed to borrow 25 chairs for the Sunday brunch, and were able to pack them up and return them the following business day after the wedding — without any extra charge! Woo hoo! Also, they also contacted us about a possible discount as a second wedding immediately after ours might need our tent. It didn’t end up working out, but how many companies offer a potential discount as the same supplies were going to be used (at the same location). Two thumbs up. Awesome customer service. Trustworthy and definitely worth using on your most-​stressful wedding planning/​day!