Lorraine Hamel DMD

I tried 3 dentists when I moved here and none of them could compete with the level of care I had received before moving here. I finally found Dr. Hamel and have been her patient for over 4 years. Her staff has always been courteous and kind. I get get an appointment when I need one, and once I arrive to the office I am always seen quickly. The hygienist I have seen, Sandy, is very professional and does a great job. I have had simple procedures, such as cavities, to more extensive crowns and veneers and the results have always been great. I have never had a problem.

We had the opportunity to meet Dr. Hamel and her staff while visiting the Poconos. My wife, s implant bridge came off and needed to be recemented. Dr. Hamel offered me the use of one of her rooms to recement the bridge and her assistant graciously had everything set up for me. Dr. Hamel and her staff were very professional and wonderful, they have a beautiful office and attitude towards their patients. It was totally refreshing to meet such caring people that helped a total stranger. I would totally feel comfortable referring patients to this doctor and staf

We have been going to Dr. Hamel for over 10 years. In that time, the Dr. and her staff have always been professional, prompt, and courteous. I highly recommend if you are looking for dental care in the Mt. Pocono area. My family’s teeth agree!

bi-​polar dentist… nuff said… i worked there 5 years ago and can attest to it… i could care less but i wouldn’t say this if she hadn’t sent my BF a «record release» discharging him as her patient simply because she let me go… yeah…real professional… he did nothing to her and i did nothing to her, i’m a 46 y/​o who worked in 2 other medical offices and an insurance company for decades without any problems or provocations until i worked there for her… was one thing after another because she had an undermining person on her staff who turned out was the one sabotaging her appointments etc. she and i were the only ones who had access and knew how to work the schedule for the hygiensts and the dr… it took me a while but i figured it out… she let me go because i was honest with her and told her i had to find a FT job to support my daughter and I after my husband left or i’d be homeless… some Christian she claims to be BTW to hire someone else to replace me while i’m still there… simply because i needed to survive and find another job and to not have her put out money on uniforms for me at that point… doesn’t pay to be honest i guess

This review is based off my attempt to make an appointment and the staff working at this office, and not specifically for Dr. Hamel’s capabilities.
Call 1: Approximately 11am — I am immediately asked if I would like to hold. Sure, no problem, I’ll hold. 10 minutes pass without a single «we’ll be right with you». I hang up. I am now irritated.
Call 2: Approximately 2pm the same day. The phone is answered by a woman who talks to me for about 15 seconds, and then puts me on hold. 11 minutes and 33 seconds pass. I hang up. I am now pissed and decide to Unilocal my lovely experience.
Dear Dr. Hamel,
You may be a lovely dentist, but you need to teach your staff how to handle phone calls. Long story short, I am in search of another dentist.
Regards,
Hates Being Put on Hold