Point To Point Parcel

I have been using point to point parcel for quite some time now and it has been an excellent experience. Prompt and efficient service and super friendly customer service! Thanks for all your hard work!

Fantastic! Perfect! So easy! Love using this place. Makes shipping so easy. I’ve used it for years and will keep doing so

I’ve used point to point parcel consistently since last year, after switching from TSB. I’ve always had a pleasant experience with the customer service until yesterday. Now, what I experienced was extreme rudeness and point-​blank sarcasm. I don’t want to make it sound like all the staff are rude, because they’ve always been nice and friendly, but just this one woman in particular – an old woman with grey hair and glasses. Apparently, she was pissed off with me for having a lot of packages to pick up (I pick up packages for not only myself but family and friends. It all just happens to be registered under my name). Now, there were 3 obvious instances of sarcasm:
1) Before she headed to the back to retrieve all my parcels, she exclaimed, ‘Let me go get your… PILE. of packages’ with blatant emphasis on the word ‘Pile’.
2) Right after her ‘pile’ comment, she went on to say ‘How many are there, like, 20?!’, knowing full well that it was an exaggeration.
3) After calculating the fees I had to pay, she made this REALLY loud whistle. Obviously, another attempt to display her disgust towards me just because I had a lot of parcels to pick up. (seriously?)
Now, I acknowledge that I dont pick up my parcels as promptly as I should (should I even apologize for that? I thought that courier services such as these would be expecting to hold on to packages for a while by charging fees – that IS pretty much how they earn their money; fair enough. I won’t ever complain. Moreover, your clientele are mostly (if not entirely) foreign, so it should be expected that they aren’t able to make a trip down as frequently as locals could. Also, yes, my packages were there for longer than they should be (But again, who sets these standards for what’s right and wrong? Are there really rules that dictate what’s right and wrong here? Am I really offending anyone by not coming ‘on time’?) I mean, FFS, I don’t have all the time in the world to cross the border as and when I wanted to. It’s just inconvenient for me. Is that wrong? And I am fully aware of how much I’d have to pay – I have never ONCE complained because I expect to have to pay the appropriate fees. I pay the penalties for my ‘bad’ habits, all’s fair.
Her behavior really left me dumbfounded. I was not alone that day. I asked my boyfriend, who was present at the scene with me, if I was just over-​thinking things, but he agreed 100% that she was being downright rude and unreasonable. I kept reflecting on why she’d be pissed off at me – I’m sorry, how much harder did I make your job, exactly? By adding an extra pound for you to carry as you lug my *PILE* of packages out from the back? Honestly, it’s people like me (yes, these abhorrent people who don’t come on time and have a ton of stuff to pick up each time) who keep your business going. I paid about $ 150 worth of charges – which I deem fair, because I knew fully what to expect – in just that one visit. That equates to about 40 customers who pick up their packages on time, and only pick up one package each.
I’m pretty sure I’m making it pretty obvious who I am. From the way the woman treated me, she made it seem like I was practically infamous in the entire establishment. Do I care? Not really.
*** Guys, switch to ²⁴⁄₇ parcel in Blaine. They’re open ²⁴⁄₇ so you can make a trip down at your own convenience and won’t get major attitude for not being able to pick up your parcels at their operating hours.

These guys are amazing. I have been using them for several years and they are very helpful and very, very organized. I have used them for everything from a small less than 1 pound package to a half ton diesel generator. Very reliable and always receive an email once they have my package.

Conveniently close to Ladner/​Tsawwassen. Line ups can be long if you don’t time your visit. I try and come here mid week right after work between 2−5pm and I usually have no problems. Try and avoid Friday’s and Saturdays especially during the holidays or you can be waiting up to an hour or more! Friendly staff and i really appreciate the email notification — which are very accurate. Also good to gas up while at Point Roberts — i save up to $ 25 even with the shi_​ty exchange! Only wish that the office/​lobby was a bit bigger because it can only accomodate about 5 – 8 people max.

I’ve been using their service for years now and their service has always been slow. (But friendly) They only have 2 kiosks to serve you and only one side can ship out. So if the left side is taking a while, they won’t be able to help you until that particular counter is free if you’re looking to ship anything out. Now only recently have they become extremely busy due to the closure of another popular local parcel service. P2P needs to have more counters because there is always literally more than 15 people waiting throughout the day. Today marks the last time I will be using their service as there is a new parcel pick up business that opened up that uses ²⁴⁄₇ lockers. I rather pay 25cents more than wait up to 45 minutes to be served. Until they revamp their operations, I will not be coming back.

The wait to get your package is insane. There were over 30 people in th line-​up the second time I came. They are extremely slow. Everyone in line was unhappy (but friendly). These guys will lose their business to places with better hours, service etc.
Don’t use this place if you are in (a bit of a) rush to get your packages. I paid the senders extra for overnight delivery, but it took P2P multiple days to process the packages. I got an email it was ready, drove to Pt Robers and then the unfriendly lady told me their systems were down. She just stood there, didn’t care that I just drove an hour to get there, was in line for 45min at the border… She didn’t even TRY to find my packages! No efford whatsoever.
So I go home, keeping an eye on their website, but three days later, still nothing. I end up calling them, they took all my info, told me they would track down my packages and call me back. Of course, no phone call.
I call again. Put on hold for 13 minutes (!) and FINALLY they found my packages.
Needless to say I did not save any money using this place but rather lost a bunch.

I’ve been a customer here for years. The rates here are very competitive, they are cheaper than TSB Shipping. I was a customer at TSB for a few years before making the switch. I never understood why most people preferred TSB and The Letter Carrier over P2P. They are further away from the border, cost more, and there are much LONGER lineups during the holiday season. I’m always in and out within 5 minutes at P2P. As for packaging disposal, what’s the big deal? You can’t dispose it when you get home or office? You still need to declare the full value of your goods, regardless. Customer service is top notch with a smile. I head down every 2 weeks, and I’ve only had one parcel damaged due to their mishandling (they were glass jars, so it was highly fragile), If you’re looking for a package receiver in Point Robert, I recommend them over the rest.

Good location since you can walk over there. However, the drawback (and even more of an issue if you‘re walking) is that they don‘t allow you to discard your packing materials there. And the fact that they are closed on Sundays.
There are hardly any lineups. In the past (not any more cuz its closing) people would drive right by this place to go to the ramshackle dirty old Letter Carrier because it just seems a little more inviting, a little more friendly and genuine (plus they take your packing materials).

Service here has really gotten worse. Looks like they have become a victim of their own success. You used to get fantastic service, and a smile, and now you wait in a long line and deal with the most robotic uninteresting personalities. Notifications are inconsistent, you get them 90% of the time… the rest of the time, well you better track it, or pay storage.
Dec 2014 Edit: For some stupid reason, I still went here… should have learnt my lesson the first time. It was a horrendous 1.5 hour wait, made better by the flirty woman behind me… but don’t bother here, I signed up with In & Out parcel a block away… Its 24hrs!!! and no line up… That was my last time at P2P.

I’m a former Letter Carrier customer who’s moved to P2P because there are hardly ever any lineups. I read the review that said the staff are unfriendly but the girl who was there when I walked in was extremely friendly; maybe they encountered someone else! Great location, and very well organized.
The only reason I’m giving them 4 stars not 5 is that I really, really wish they would also open on Sundays! If they did (are you reading this, P2P?) they would definitely steal all the other carriers’ business!

I dropped the Letter Carrier in favour of P2P, mostly for the reasons Edward L. stated. The warehouse is also a lot cleaner and the staff are super friendly. I’d like to add that their parcel notification system is genuinely very good. They typically send a delivery notice out the day your item arrives, not the following business day like TLC. It just feels like a more sophisticated operation, so I’m happy to give them my business.

After having several bad experiences with the Letter Carrier, it was time to drop them and try someone else.
Parking is available in front. Not too much space, but generally they’re not too busy.
So what makes this place special?
1) Giant new warehouse — they just opened a new facility in 2013.
2) A tracking system that ACTUALLY WORKS! Craziness.
3) They accept all (non-​hazardous) items — they don’t just arbitrarily set up some «forbidden items list» and reject items without having the courtesy to contact you. (this is exactly why I will never use TLC again)
4) Closer to the border than every other place. (for now)
Forget the Letter Carrier. P2P seems to be better in every single respect.

This is the weirdest operation. They have the BEST location in Point Roberts because they are the closest to the border so you can park on the Canadian side and walk over to skip idling in line (as long as you can carry what you’ve ordered) and be back at your car in under a half hour, but they seem to just hate customers and hate the business they’re in.
Their website is full of «you must» and «we will not» and upon arrival you are greeted with another sign that says «DO NOT» and they can’t even be bothered to clearly tell you which door to go in. The customer service inside is surly, you are curtly told how much it will be in American and commanded to «sign» for your parcels. If you pay with Canadian money, the clerk will tell you how much (more) it was with your change, so you’re caught off guard. Smiles are extinct at this place, although I have to admit I think in three visits I did once hear the word «please.» You come out feeling like they just did you a favour to give you your parcel.
I appreciate that some customers are jerks in this business; I’ve watched people fling all their packaging in one heap on the floor — I mean, would it kill ya to take it home and dispose of it properly? and I always wonder if everyone discloses at the border (they almost never charge duty anymore by the way). But I’m not a jerk and it’s important to me to not be treated as if I am one.
For me it’s well worth going the extra few steps to the Letter Carrier for a friendlier experience. Even a bad day at the Letter Carrier leaves you feeling better than a visit to this place. TSB is also very friendly and efficient but the distance is too far if your parcels have any weight to them (ask me how I know!).
This company should just subcontract their space to the competition and avoid customer contact at all costs.

As opposed to the local competition (I used The Letter Carrier before), their notification system actually works, and they have enough room to receive your parcels even during the holiday season.
It is great to have goods shipped to the US, no permanent commitment (just one time free registration), and $ 3.50 per parcel received. Well worth it, and P2P open at 9 on Saturdays, before the lineups get ridiculous both at the border and at The Letter Carrier.
Update — with the Letter Carrier closed, lineups are now long here (Dec 2014)

I go here because it’s walking distance from the border, saves me some border hassle and waits. Even though the staff are a little slower than those at TSB and Letter Carrier, the lineups are rare and short, prices are reasonable but they can be inconsistent in emailing you so check your tracking #‘s. On a saturday the lineups are WAY shorter than TSB/​TLC.
They aren’t open on sunday but are open 9 – 3 on saturday, they are also marginally cheaper than TSB

Definitely not closed, as my boyfriend and I were there yesterday to pick up a package he shipped to Point Roberts to save on shipping costs.
This place is even closer to the border than the Letter Carrier, but the prices are slightly higher for small packages (by 25 cents) if you want email notification. They also don’t hold on to your packages for quite as long — only 14 days, instead of the month you get at the Letter Carrier. This can be a bit of a pain if you have to come on weekends to pick things up, as they’re only open Saturdays from 10−2pm. At least the border wait is never terrible.