Centrelake Imaging

Mom got a procedure done. Check in was fast and soon the exam was done.
They have a nice waiting area with flat screen TV, no free wifi though.
Restroom is clean with a very strong air vent.
Mom said that the nurse who started her IV was nice and very professional. Although she wasn’t able to get her vein the first time she didn’t feel too much pain. When it was time for us to leave the lady at the front desk asked my mom how it went and wished us a nice weekend. Mom was happy and that alone settled her after procedure nerves.

One star… The lady that’s in the front desk dnt even smile or ask to say can I help you!’ Dnt no her name but she where’s a lot of makeup people like her shouldn’t work in customer service…

I had a CT abdomen scan with i.v. on Friday. I was freaked out to say the least. But the staff was awesome. Put me at ease and it was over before I knew it! Thank you!!!

I took my mom to get her X-​ray in this location and we waited an hour for them to give us the CD. I asked the front desk and they told me they were too swamped to give us the CD on that day. I told them we could wait but they said they were going to send the CD to the MD’s office instead so we didn’t have to wait. 4 days passed and we went to the dr appt. At the doctor’s office, the medical assistant said they need the CD and Centrelake did not send them anything so I had to drive to get the CD then came back to dr office again. It was a problem that could be prevented if they could’ve told me to wait or just to come back to pick up the CD before the doctor appointment. We will not be coming back to Centrelake anymore because of their staff’s lack of knowledge.

The two other locations closest to me (Covina & West Covina) were not admitting x-​ray patients this afternoon due to maintenance issues so I had to drive a bit further to this facility in Pomona. I live in West Covina so it’s not much more of a drive. I went to get x-​rays to see if I had fractured a vertebrae. The waiting room is comfortable, there were several patients ahead of me so I had to wait about 35 to 40 minutes to be admitted, which is reasonable. The x-​ray tech was very professional and swift when taking images of my back. It was a positive experience and I would recommend other patients to this imaging facility.