Coates Cyclery

Your one stop shop for bikes, supplies, and repairs. They have very good prices on their bikes and great customer service. I’m looking for a mountain bike and their selection is very good. I was under the impression that the best mountain bikes are from brands other than Giant, but Giant offers equivalent, if not the same components (or better) on trade name bikes such as Santa Cruz, Cannondale, etc.
They also have some sick road bikes from Felt. I fell in love with one but it was far too small for my build, and I’m focused on a MTB at the moment.
I appreciate how knowledgeable the staff is when I have questions. I don’t get any jittery answers. I’ve learned much from the shop. I won’t hesitate to stop by for my next bike.

I recently purchased a new Giant Defy Advanced from Coates. I’m a hard size to fit and a tad on the picky side. Corey, Greg, and Scott have gone out of their way to help get it dialed in for me before my next century. Fit, stem, handlebars, not to mention the trick upgrade to Di2. Thanks Coates!

Just had my road bike worked on and can’t be more happier about it. They went the extra mile on my taking care my bike. I appreciate the quality work guys. Definitely doing more business.

This place is the best! From their 0 pressure sales team to top notch service. The owner has even personally loaned my girlfriend his bike. I recently got a tune up & had a question regarding chain skipping. Walked in, they immediately took care of and even threw in a new cassette zero charge. They now have a customer for life, thanks Scott! Check it out, I speak for myself and friends, all around great company

I have bought 6 bikes from Cory over the last 8 or 9 years, and I think he is great!
Cory is very «fair» on «prices» and «service.» I highly recommend him. Also,
Cory is «down to earth» and does not have
a attitude. Great place to buy a bike.
Brian A.

Whatever business you decide to patronize, you probably do so with the same expectations as I: That salespeople will have some inkling of what the hell they are doing; you’ll receive a fair deal for your dollar; and that you’ll be treated with respect throughout. That such humble expectations are not always met is evinced by the need for websites such as Unilocal.Sometimes the food is no good, the service is lacking, or there are other manifest deficiencies that make us think twice before returning to the scene of the crime. Other venues, however, buoy you with hope for the capitalist experiment that is America. One such business is Coates Cyclery in Pomona. Backstory: While a street bicycle was a mainstay of conveyance throughout my childhood, a license to drive allowed me to get to places faster. As such, I had not ridden a bicycle for decades when I decided to try out mountain biking. I stopped in Coates and started with a hybrid that would allow me to transition from the street to the nearby hills. As I was less than impressed with the results, I abandoned the effort. Later, realizing that you get out of something what you put into it, I hopped back on the bike with improved results and enthusiasm and soon upgraded to an official mountain bike. Soon I was riding the Claremont loop and hooked. This evolution did not come without a number of setbacks. Flat tires, chain problems, warn brakes and the occasional collision-​related damage (e.g., broken frame) resulted in my having to have all manner of repair work done (and one e.r. visit). Each time I took my mountain bike to Coates they were unfailingly polite and respectful and timely in addressing my needs. Now, I am not naïve. I know that there is probably a complement of Coates’ employees that have probably thought me brain damaged (and given the nature of my spills, I would not contest the assertion). But they have never let their suspicions be known despite some laughable Q and A’s on my part, and on the one or two occasions I’ve had cause to articulate some service-​related concern Corey has come through with flying colors. Coates REALLY takes care of its riders and other businesses would be wise to emulate their approach (the routine loaning out of replacement bikes to those who are having repairs done is a huge plus). Finally, be patient with them. All the staff is busy (testimonial to the support Coates enjoys from the bicycling community). Think about scheduling repair and maintenance work ahead of time. Or, do as I did — buy a backup bike. From Coates, of course.

Coates Cyclery is thee best shop in SoCal. The owner gets to know the customer n see where he can help. My last experience i told him im doing a half ironman n needed a new trisuit so tried theirs on n loved it. I also got tires since i train alot n he gave a great discount to me due to being college student currently. As i paid he then offered to let me borrow a spare wheel to improve my time, who does that? Coates does! If you want great service, knowledgable staff, and parts/​service for a good price, definately come here.

80 years in business and going strong. Fabulous service department with knowledgeable/​enthusiastic/​friendly employees who really get that you want to be out on your ride with great gear. Deep inventory of parts and latest electronics.
If you want to move up, branch out or just upgrade your existing ride — do it with confidence here!

I stopped by the other day with my sons bike to get an estimate to bring it up to speed. I was looked at but not helped. Finally some one came by and I asked him to give me an estimate to repair the bike. He had this pissed off look and said here is what you should do. Get rid of the bike and buy a new one from me. I was not looking to buy a new bike just get this one a tune up. I asked for an estimate he glances at the bike and says 400.00 dollars. I ask him how did you come up with that as you have not really even looked at the bike. He smirked and said take it or leave it. I walked out. These guys have no clue about customer service. Bad attitude. I took my bike to bicycle central in glendora. They welcomed me in and put my bike on a stand to give me a firm estimate. He wrote out what it would cost to repair it on a firm quote. 173.00 with a new seat and peddles. The bike looked good when I got it back. Not once did they try to get me to buy a new bike. I love this bike shop

Great place for everything bicycle related. We live around the corner from the shop so it’s always convenient and have bought 2 bikes from them. The main reason to go there though is the excellent service and knowledge they have. Always friendly and willing to help and answer any questions.

Went in to browse for a bike for my University of La Verne bound daughter. Walked out with peace of mind that my daughter had made a solid connection with a reputable bike shop that will serve her well. Well done, Corey. If you ever want to do RAGBRAI, let me know.

This is an excellent bicycle shop. The techs are precise and happy to help. You do need to make an appointment if you need service because it has such a great rep a lot of peps have their bikes serviced here.
Corey didn’t even know me 4yrs ago when I was just looking. He Let me borrow a bike for 2mo. No charge. Put a bike on hold for my nothing down. He has squeezed me in for service on some racing events and even gave me a Coates kit.
You will not be disappointed here. Talk with the guys even if you have a question they’ll answer it, or you tried to service your bike and get stuck that can help.

I crashed on by bike today. Cracked the seatstay on my carbon fiber bike. I was banged up and my bike was broken; I was bummed. I brought the bike into Coates and Corey told me that he could send the frame out for repair and he would order replacement parts for the broken Campagnolo stuff. What a relief and what a good guy. I’ve bought stuff here before and they always do a fair deal.
8÷4÷15 — well it turned out that there was more damage than we thought… Corey checked into a «crash replacement» frame for me… got the new frame, swapped the parts. and I’m back riding now. Good guys.

I’ve purchased two bikes from Coates now and couldn’t be happier! Corey goes so far out of his way to make sure his customers are happy and get exactly what they want. We won’t go anywhere else :)

I have an old schwin stationary bike that my 83 year old mom uses everyday. it need a tune up. I went to Coates bikes, they are wonderful there. they came and picked up her bike for her, serviced it. and brought it back to her house when it was done. they went out of their way for this small job. I highly recommend them, they knew all about this bike. I am very pleased with the service and the customer service.

I came in to buy a part for my mountain bike they were very helpful gave me the part and would not let me pay for it insisted I took it for free because it was used once this is a great bike shop very hopeful and friendly and will definitely get you what you need to get your bike going and have a good day that’s what great customer service is all about and this bike shop as it

I will make this short & sweet!
1. I had a bike I had just recently purchased that did not fit my needs & I thought I was stuck with it
2. Demi worked with me and offered to take my old/​new bike in
2. Demi got me an amazing deal on a new bike and gave me top dollar for my trade in
3. Demi showed my roommate and I how to work the gears on our new bikes, and was not annoyed at all! (we are new riders)
4. Conclusion: Awesome bike shop, I will definitely be coming back for all of the rest of my cycling needs!
P. S. Ask for Demi!

Corey the owner is really friendly. The others not so much… however they are super helpful! They fixed up my bike after an accident and helped me install a custom car horn on my bike. We like them so much we decided to buy my fiancée a bike from them. Since moving to Claremont, we and our bikes only go here for bike stuff!

These guys are the best bike shop around, bar none!
When I was fairly new to the area and had a problem with an older full suspension bike, this was the only place willing to spend the time to really «dig in» and fix the problem. I know this was an annoying bike to work on and they have more time in it than its worth.
I am a chill customer and am not the type to call every day asking if my bike is done, but appreciate the fact that these guys will spend the time necessary to put things together right, and stand behind their work every time.
Fast forward several years and I have brought in ten or more friends who’ve all purchased bikes in a very low pressure, easy going environment. They carry top brands, Felt, Kona, Giant, and Bianchi among others, and have a solid assortment of both MTB and road accessories. However, the real gem here is the staff with Corey and a team of sales associates and technicians dedicated to our hobby.
The pricing they offer walk in customers is the best around, almost always beating the internet, and it comes with valuable experience and expertise that the internet can never provide; you’re bike is getting fitted buy guys who do this 7 days a week and that professionalism can’t be purchased on ebay.
Lastly, I love the feel of this bike shop. It is a true LOCAL bike shop, and they aren’t trying to take over the world. If you’re looking for a sterile, hospital like bike shop where every new bike is lined up in an inviting way this is not your shop. If you’re a cyclist, your family is into cycling, you love shredding the dirt or hauling the mail with the roadies, these guys have you covered.
All the best!
Ian

Went in and was just window shopping with a group of people. The staff was so nice and knowledgeable. Demi was so patient with one of the new bike riders and took the time to make sure everyone had the right bike and supplies. Corey you should give this guy a raise! When Demi got done helping us we had bought two bikes and another $ 350 on other items.