Express Photo Studio

This place is the photo place from HELL. I regret to say that almost a decade of being a loyal customer the owner and a badly burned-​bleached-​hair-​job-​hood-​rat that worked there lost my business. Before I go on about my nightmare experience please take your money somewhere else.
I was on a waiting list for Sunday since all availability was booked for this day. I received a call at 10:30am that they had a cancellation at 12:30 pm and if I would like to come. I agreed but they said I had to pay a deposit to hold the spot. I gave them my credit card info and they quickly took my money. Mind you I was in the middle of something and I dropped what I was going and got myself and family ready. We drive all the way to Pomona because we live 30 mins away and were unable to find a parking spot. After parking our car and rushing in being 10 minutes late the horrible rude woman in front asked for my name and flat out tells me that my appt was cancelled. I have spent HOURS in the past waiting for my pictures to be taken in their lobby for years and now my appointment has been cancelled?! No call was made to me to let me know this?! I told them i do apologize and explained that we couldnt find parking and this is when the tramp with the bad bleached hair butted in. She responded with a ‚“well thats not my problem.” This is where I just blew a fuse and put this little tramp in her place.
How can a loyal customer whose paid a deposit and also mind you has paid hundreds of dollars be treated with such disrespect?!
I asked to speak to the owner. She said he would come in until 2pm. I told her I could wait. Guess who came out of hiding behind the curtain?
The owner.
Shame on his attitude about the whole thing. He said he would refund my money. (well no shit. You cant keep people’s money with out rendering any services) and reschedule. I told him no i would not reschedule that I was trying to give him my business and if he didn’t want it they i would go somewhere else. He didn’t cared. I had about $ 500 bucks in my bag ready to buy family portraits like I did the previous year and years.
This is just bad business.
STILL the stupid moused face girl kept flapping her trap at me and this is when the Security guy told her to shut up.
Please do not find yourselves in a bad position of these spineless animals to try to treat you like dirt. Take your money, family and portrait memories somewhere else.

Great customer service. The photographers are very professional and know how to get the best out of kids pictures. The quality of these pictures is so much better then the major photography chains.

Overall customer service was not there, during my one hr. Session a lady kept coming into the room talking to the photographer and walking through the room getting objects on 5 different occasions. I asked her to not come inside of my session and she began to say with an attitude that her boss wants her to ask a question to the other lady. (Very unprofessional).
The photographer was very sweet and suggested plenty of poses and ideas. She apologies or the interruptions and rudeness of the other young lady. Took a while to pic fav pics (they take a large amount) and to process them first is about 20 mins. Then almost two hours after edits and retouch. So you may want to book first thing in the morning.
Spoke to the manager about my bad session interruption he did nothing at all! But said he would talk to her? And sorry about that. But some how i doubt that. Ok experience, most likely will not return.

I’ve come here 2x and my photos came out great. Their prices are decent. Only downfall is that the wait times are long as any other 1hr photo studio would. The girls here are very sweet and did a good job trying to capture my boys in their best moments. I’ve since heard that some of the girls moved locations to West Co. but I’m not completely sure. It’s preferred to have an appt but they take walkins as well. This place is busy busy busy. I guess that’s a good thing right?

AMAZING!!! We drove 30 min. to get there and it was SO worh it! Yazzy was our photographer and she worked hard to get my 2 year old daughter’s smile. She did an AWESOME job, and took so many GREAT shots it was hard to choose which one we liked the best! Express Photo Studio is well priced, and you get your pictures back in about an hour! DEFINETLY GOING BACK!

If you are on a budget this isn’t a bad alternative to another photo studio. However, if you are in a hurry they do take a while before your photos are ready for viewing. Just be aware of that. Photos take another hour to print. Expect about a 3 hour day.