Garey’s Shell

20 questions at the pump. Slow as hell to process a transaction as a result. Bums approach from all around while this crap system keeps you waiting.

1) Easy to get to when driving towards the 57 frwy.
2) The store is Super small inside.
3) They offer an Unlimited basic Car wash (Doesn’t scrub your tires) for $ 19.99 per month.
4) Very Nice people who work there, especially the lady Maria:)

Unlimited monthly car wash pass for $ 30 (doesn’t do a great job cleaning my car) and can’t refund the money. Not even able to remove the dust on the front of the car after couple of car washes because the scrubber running doesn’t even touch front part of the car. The clerk was not polite as well.

I have been going to his Shell for years. As well as my wife and Daughter. Needless to say this Shell has lost our business forever. This has to be the most un-​ethical, non-​communicative business I have ever dealt with in my life!
As a family we spend over $ 400 per month at this Shell. Needless to say, they have lost our business to a competitor and I will make it my goal to assure that the general public is aware of how bad the management and ownership is of this Shell Station is.
I went to get gas as usual a week ago at this Shell. I also purchased a car wash. Igot my gas and I started to go through the car wash. It did not start up properly. I was in the car wash stuck with nothing going on. I got out of my car and got the supervisor ‘Lynn’ to assist.
Lynn had to make two attempts to make the car-​wash go. The first time it did not work. Each time, Lynn had me drive around to start the process again. It finally went off and appeared to work. That being said, it also felt as if my car was slightly tipped to the left and not perfectly horizontal.
I went home and went inside my home as it was close to Five PM. I went out the next day to go to work and noticed a 12″ x 12″ surface scratches directly in the middle front of the hood. Guess where that came from?
Yup, the abrasive rubber wheel that comes down from the top of the car wash to clean. I immediately went to the Shell to show my concern and see what could be done. I also showed the cashier the surface scratches from the car wash.
The cash register employee stated that he could not do anything except take my name and number and have the supervisor call me. Well, guess who that was? Lynn!
I waited a day and no call was ever received from Lynn. I drove back to the Shell and once again expressed myself to the cashier on my concern and frustration that no one was reaching out to me to resolve.
Now keep in mind, I spend over $ 400 a month at this Shell, $ 5K a year! I called Lynn two more times and left a message to no avail. I went back a third time and guess who I was able to see walking from the Cashier area to the office are in back? Lynn!
I had Lynn come look at the car and I also have pictures of this. She said nothing could be done without her Manager. I asked for his contact information, I was told I was not allowed to receive this information. I left my information for the third time for the Manager of this Shell to get back to me.
I waited yet another day with no communication. I called Lynn and left several messages. No call back from Lynn was ever received. One day, I finally got Lynn on the phone as I called on a different phone (as I was being phone screened).
I told her about my concern and frustration in how my issue was being ignored at all levels. Lynn once again said, she would tell her Manager. I once again asked as well, ‘can I have the Manager’s contact information’? I was once again told ‘no’.
Another day went by and I was very persistent in calling. After six more calls, Lynn picked up (again due to me calling from another phone) and she said that the Manager would have their technician look at the car wash and get back to me.
Two more days went by and I had to make several calls to reach Lynn as no one called me back. When I finally did, she said that the video was looked at (she did not say by whom) and it was deemed that there was nothing wrong and that was the end of it from their perspective.
I once again, expressed my deep concern that no one would look at my car and see exactly what I had shown the Cashier and Lynn to get to a resolution. This was received with ‘crickets’.
Again, I spend close to $ 5K a year at this Shell station on a yearly basis. If anyone from this Shell Station who owns it, would take five minutes to see what I had already shown others, it would be VERY clear to them, that yup, the car wash had an issue that day and Shell needs to resolve this.
I understand that the car-​wash is owned by another company, but you see, this does not matter, this car-​wash is on the property of this Shell gas station and they ultimately have the responsibility to make this right as any business/​partner relationship is run.
I have spoken to Lynn over six times with no resolution. I have never spoken to a Manager of this Shell station. I have just been kicked to the curb and ignored. I made it clear to Lynn that I would not stop until this was resolved. It is bad business and extremely unethical in how they treat their own paying customers.
I tried one last time to reach Lynn and Management of this Shell Station and guess what, the phone number has been changed (626−585−8520) and is no longer valid for Lynn.
How low can you go? Again, Shell just lost more than $ 5k a year from myself and my family, the integrity of the brand is forever lost and will be duly noted in a small claims case.
What a waste! These are simple surface scratches that could be buffed out for

Unlimited monthly car wash pass for $ 20 (does a great job cleaning my car) is a great deal and the clerks are always friendly.
However the homeless really like to congregate there… not good for business. The 7 – 11 and Chevron nearby don’t seem to have this issue, so I guess the owner doesn’t care.

It’s a gas station afterall, with that said the manager is always super friendly and she remembers her regular customers. They have unlimited car washes and the machine doesn’t do too bad. Of course it’s nothing compared to a traditional car wash, however it’s great at keeping the bird droppings or crud from the road off your car. I think other reviewers just didn’t follow the SIMPLE directions to drive into the wash.

It’s a gas station, and if you’re following my reviews you know I have a hard time reviewing gas stations. Of the four years I’ve worked in Diamond Bar and lived in Glendora, I’ve only stopped here twice. I usually hit up another station on Diamond Bar Blvd. on the way home from work. Today was one of the two or three times it was necessary to get gas on the way to work, a feat I rarely leave myself time for. The location is interesting. Not bad, just interesting. If you get off the 57, you can drive straight in. Getting out isn’t an issue either, though I could see how it could be. Overall, nothing to complain about.

*Car Wash Review Only*
Worst car wash ever. Kept flashing red then green so I didn’t really know where to stop. Then it only cleaned more of my back end of the car. And the water barely came out when it was rinsing my car.
Recommend:
No. I went to a Chevron car wash right after and it was cheaper and better!

This Shell gas station is located in very convenient location just of 57 freeway on Temple Ave in the Diamond Bar area so you can get gas and get right back on the freeway I also found it to be very clean, and gas prices are reasonable to.