Safeway Food & Drug

Let me start by letting you know I’ve worked for companies Publix, Winn-​Dixie and Food Lion grocery stores with over ten years retail management experience. Additionally I worked for a private inspection company that is contracted to shop and inspect Albertsons grocery, which I performed for several years. So I know how things should be and what should not.
Over the last several months I’ve had nothing but terrible customer service at store 1492. Unfortunately the issues don’t end there.
–November & December, foreign object in prepared deli food. Both times large chicken bones. Different products each time. I have photo and receipt evidence of this as I considered litigation on second occurrence because it chipped my front tooth when I bite into the sandwich. And I still have chipped tooth. Thanks.
–Shelftags. This store roughly estimated only has 60−70% of items priced. At least one out of three items I have no idea what the cost is. Additionally where there are tags, quite commonly it’s the wrong tag. I know this because as retail veteran I almost always compare and check upc’s to be sure I’m buying what’s advertised.
–Meat dept. This is the worst. Worst meat dept in the country. Country folks. First it’s a regular occurrence that meat is not properly stored in refrigeration cases. They stack it above the refrigeration theshold and air curtains. Usually when there is sale item. Most recently though it happened with ‘managers special’ section. The meat was stacked so high that I know for a fact from touch it was no longer in the food safe zone as it was warm touch. I informed the meat dept of this. The response was a shoulder shrug and I don’t know. I explained the situation as here to no effect.
–Now the final straw came this past Friday when I wanted a price check on ground beef. There was no item tag per usual. The meat/​seafood dept decided they couldn’t help me as there rudely responded. Pam was her name. She even stated that she only deals with seafood and didn’t know anything nor could she help me. So I went to customers service where I thought I’d get the answers. But still no. Customer service was able to eventually give the unit price but not the price per pound which is why I inquired to begin with. This was important to me in determining which beef product I bought. To which, I left the store with NO merchandise out of complete frustration with your company.
I will not shop at this store again until there is management change all around, from store manager to meat dept. Especially the meat dept. Not only me but also several of my friends and family. I know that I spend on average between $ 4 – 500 a month at that store. So as an estimate, I’m taking $ 3,500 of business elsewhere (Wal-​Mart).
This store is worst shopping experience in the country. Hands down. It even reflects in employee attitudes and faces. They are all miserable working there and how they treat customers reflects that.

ok, I have been here a few times since. it is still slow. But they have organic food in front and are pleasant. People reitre here due to small town atmos.

Hate hate hate the club card. Really hate the new system where I have to go online to add sale prices to my card. This is a clean store that has serious management issues. You will wait forever in the deli. The food is NOT worth the wait. The pharmacy may actually be slower, and the staff there is incredibly rude. The floral department has some nice arrangements for reasonable prices, and I will say that the help there is always nice. The meat department used to be great, but the last couple of times I have been in and asked for help I was treated with disdain. I live and work very close to this store, so it is the most reasonable choice for a grocery store for me… but I avoid it if I can. It’s that bad. Go to Albertsons up the hill. Better deli, meat department and prices. Staff is much nicer too. It’s worth the five minute drive, and no stupid club card to deal with.

Safeway: why the hell do you demand that your customers obtain a ‘club’ card to get sale prices on your goods? Stop it already. Just give me the sale price without demanding any goddamn card or phone number. I keep forgetting which fake phone number I used for the last dummy account I set up, and I’m tired of making new ones.
Still, this is a nice, clean supermarket with a Starbucks inside. Produce and bulk foods seemed a little on the pricey side but the quality was good ‘enuf.