Home Furniture Company

I bought a $ 500 recliner a year ago. The foot rest mechanism became unworkable. Luckily or may not I bought an extended warranty for $ 99 on the recliner thru a company called Montage. I called them and started a claim. Each time I had to call them to get action. After a month they finally authorized for parts to be order thru Home Furniture. I’ve now been told that it will take another 2 – 3 weeks before the parts are received then a repairman will have to come out and install the part. Horrible customer service on this repair and each time no communication from anyone unless I called to inquire. We’ve bought other furniture from them with no complaints, I guess because nothing needed repairs. Horrible service after the sale… Finally got the part necessary for repairs. This claim was started on March 27^th and finally completed May 20^th. Pitiful warranty service.
Only time anything happened with Home Furniture or the warranty company Montage was when I’d call and complain.